Technology Support Specialist

SCR South Coast Radiology; City of Melbourne; On-site; AUD 80,000 - 85,000; Full time

Benefits offered by this job

Strong Team Culture

Comprehensive Training

Expert Team

Recognition Programs

Corporate Benefits

Fitness Passport

Employee Benefits

Career Development

Job summary

Integral Diagnostics (IDX) invites applications for an IT Support Specialist based in the VIC region, with responsibility for service desk and on-site support across our radiology sites. You will work with radiologists, technologists, and administrative staff, collaborating with IT peers on projects and initiatives.

The role offers progression in IT support, including exposure to clinical reporting applications and future opportunities within IDX Group.

Qualifications

• Experience in ITIL aligned service management and ticketing systems.
• Strong communication skills with the ability to explain technical details to non-technical staff.
• Wamiliarity with clinical software environments such as RIS/PACS is desirable.

Responsibilities

• Provide IT Service Desk and on-site support to radiologists, technologists and admin staff.
• Collaborate with IT peers on projects and IT initiatives across Australia and NZ.
• Assist in expanding skill set to support clinical reporting applications.
• Participate in special projects and future IT support roles.

Skills

ITIL knowledge

Customer service

Troubleshooting

Effective communication

Translate technical terms

Tools

Windows 10

Office 365

Windows Server

Active Directory

Linux/Ubuntu

VMware

Cisco networking

Job description

IT Support Specialist- Full time position

Head Office- East Melbourne

AtIntegral Diagnostics (IDX), we're committed to making healthcare better-one patient at a time. As aleading provider of diagnostic imaging services across Australia and New Zealand, we support over 2,700 team members at 150+ locations. As an ASX-300 listed company, we focus on innovation, excellence, and delivering high-quality care.

About the role:

IDX have a team of qualified IT professionals to support its business and staff across Australia and New Zealand. We are looking for anIT Support Specialistto join our team based in our VIC region to provide follow the technical sun support.

This is an exciting opportunity to join a growing team and to bring your expertise to help shape the future of IT support within IDX.

Your primary responsibilities will be providing IT Service Desk and onsite support services to our Radiologists, Technologists and Administration staff. You will frequently be collaborating with other IT professionals within IDX on other IT related projects and initiatives.

While the role is primarily that of IT Level 1 to Level 2 helpdesk support, as well as an onsite field technician support, we are looking for someone who will be able to expand their skill set to learn and support our clinical reporting applications and to participate in special projects with the prospect of taking on future roles. This will be your chance to make a real impact with our new team as part of IDX's IT support strategy.

About you:

We are looking for a dedicated, reliable, and highly motivated support professional. You should have a good understanding of ITIL, record keeping and documentation practices, excellent organisation skills to effectively prioritise time sensitive tasks, and be able to translate technical details into everyday language. IDX has a highly collaborative environment, where the team relies on a strong communication ethic to provide the best customer support experience to our staff, so your communication skills will play a key role in your performance.

You will also be familiar with:

• PC (Windows), and mobile (Android, iOS) environments
• Microsoft products such as Windows 10, Office 365, Windows Servers and Active Directory
• Linux, Ubuntu, VMware, Cisco and relative corporate level technologies (desirable)
• Remote support experience (including phone support)
• Field Technician experience
• Helpdesk ticketing software knowledge
• Radiology applications such as RIS and PACS skills are (highly desirable)
• Have knowledge and experience with the latest security trends and practices

This role is well suited to a good problem solver, which has the ability to communicate effectively across all levels of business, with a passion for helping people through great customer service, and who is looking for an organisation where they can grow their skills to further their career. This is a full-time, permanent position, offering a competitive base salary of $80,000 - $85,000 per annum, plus superannuation.

Applicants must be legally entitled to work in Australia.

What we offer:

• Strong Team Culture:Join a supportive team that values teamwork, community, and inclusivity.
• Comprehensive Training:Benefit from our state-of-the-art training program designed to equip you with the skills and knowledge to excel.
• Expert Team:Learn from an experienced team willing to share their knowledge.
• Recognition Programs:Enjoy staff recognition programs and awards.
• Corporate Benefits:Take advantage of being part of Integral Diagnostics, a leading Australasian radiology provider with reduced or free scans for employees.
• Fitness Passport:Access over 1000+ fitness locations nationwide.
• Employee Benefits:Such as paid parental leave, discounted health insurance, assistance programs, discounts to 100's of retailers, travel and healthcare for you & your family.
• Career Development:Explore fantastic opportunities to further your career with IDX Group.

Integral Diagnostics (IDX Group) supports a multicultural and diversity workplace. We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply.

Building a healthier world, by delivering the best health outcomes one patient at a time.