Technology Support Analyst - Workday (12 month contract)

Western Sydney International Airport; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance discounts

Travel discounts

Novated car leasing

Additional leave

Job summary

Western Sydney International (Nancy-Bird Walton) Airport seeks an experienced Workday specialist to provide functional and technical support across HR, Payroll, Finance and related systems. You will liaise with stakeholders, manage incidents, and drive improvements while ensuring data integrity and security.

The role focuses on onboarding external workers, reporting, security configurations and system enhancements, in a high-demand, enterprise environment.

Qualifications

• Experience supporting Workday users and business stakeholders in an Enterprise environment.
• Strong understanding of HR, Payroll, Finance, Procurement or related enterprise business processes.
• Proven incident management, troubleshooting, and problem-solving capabilities.
• Excellent communication and stakeholder management across diverse functions.

Responsibilities

• Provide operational support for Workday and integrated systems, including incident management and user support.
• Maintain and enhance Workday functionality across configuration, integrations, security, reporting, and data management.
• Lead releases, upgrades, testing, and enhancement initiatives with focus on performance and data integrity.
• Collaborate with People & Culture, Payroll, Finance and external vendors to deliver solutions.
• Develop reports, dashboards, documentation and training materials to support adoption.
• Support onboarding, access management and provisioning for external workers.

Skills

Workday support

Incident management

HR, Payroll, Finance processes

Stakeholder management

User adoption & training

Data integrity & security controls

Education

Degree in Information Technology

Diploma in HR or BIS

Workday certification

Tools

Workday

HRIS

Reporting

Job description

Western Sydney International (Nancy-Bird Walton) Airport is at the heart of the incredible transformation across Western Sydney. WSI will be a 24/7 hub for international, domestic and cargo services, creating fantastic career opportunities in Sydney's cultural heartland.

We've reached a major milestone with completion of the terminal and runway, and we're now working towards opening our world class airport this year. Designed for efficiency and sustainability with state-of-the-art infrastructure and technology, there'll be opportunities for generations to come in Sydney's fastest growing area. We're now looking for passionate people who want to be part of something special - building a legacy for Western Sydney.

The Opportunity

This position is responsible for providing functional and technical support for WSI's Workday platform and related HR, Payroll, Finance, and business systems. The role acts as a key liaison between business stakeholders, end users, and technology teams to ensure system stability, data integrity, user adoption, and continuous improvement of Workday processes.

The position will be responsible for troubleshooting issues, managing system configurations, supporting enhancements, coordinating testing activities, and delivering exceptional customer service while maintaining compliance with organisational and regulatory requirements.

In addition, the role supports External Airport Workers by troubleshooting and resolving Workday onboarding, access, and provisioning issues, ensuring workers receive the appropriate system access efficiently and with minimal disruption to operations.

Please note - this is a maximum term position for 12 months.

Key responsibilities

• Provide operational support for Workday and integrated systems, including incident management, troubleshooting, and user support.
• Maintain and enhance Workday functionality across configuration, integrations, security, reporting, and data management.
• Lead releases, upgrades, testing, and enhancement initiatives while ensuring system performance and data integrity.
• Partner with People & Culture, Payroll, Finance, and external vendors to deliver effective system solutions.
• Develop reports, dashboards, documentation, and training materials to support business needs and user adoption.
• Support onboarding, access management, and provisioning for external workers, ensuring a seamless user experience.

About you

• Experience supporting Workday users and business stakeholders in a in an Enterprise environment.
• Strong understanding of HR, Payroll, Finance, Procurement or related enterprise business processes.
• Proven incident management, troubleshooting, and problem-solving capabilities.
• Excellent communication and stakeholder management skills across diverse business functions.
• Ability to manage competing priorities in a fast-paced environment while maintaining high levels of accuracy and attention to detail.
• Excellent customer focus and stakeholder management skills.
• High level of attention to detail.
• Good understanding of security controls in a Workday environment.
• Strong skills in prioritizing multiple tasks.
• A genuine team player.
• Experience supporting Workday modules such as HCM, Recruiting, Learning, Payroll, Time Tracking, Absence, Compensation, or Finance.
• Knowledge of Workday security, business processes, integrations, reporting, releases, and testing.
• Familiarity with ITIL and service management best practices.
• Experience with reporting, analytics, and relevant Workday or industry certifications.
• Degree or diploma in Information Technology, Business Information Systems, Human Resources, or a related discipline, or equivalent combination of education, training, and practical experience.

What we offer

At WSI you're not just joining a team - you're becoming part of a community that thrives on purpose, passion and possibility.

We're building a culture that brings out the best in people, empowering every individual to grow, contribute and shine. Whether you're just starting out or looking to take your career to the next level, we offer experiences that unlock your full potential.

There are some great benefits such as discounts on health insurance, travel, gyms and pools plus novated car leasing and the ability to purchase additional leave.

Our values

• Safety Because nothing matters more.
• Heart Our passion drives us in everything we do.
• Striving To be different and better.
• Achieving together We make it happen with collaboration

Proudly working on Dharug land, we reflect the vibrant diversity of Western Sydney and welcome people from all backgrounds and abilities to be part of our journey. Please let us know if you require any adjustments to the application or recruitment process.

To apply for this role, you must already have the right to lawfully work and live in Australia.

If you're our preferred candidate, you'll be requested to undergo background and medical checks.

For more information explore the WSI website https://wsiairport.com.au or our Facebook, Instagram or LinkedIn pages.