Technology Support Analyst - Workday

Western Sydney International Airport; Sydney; On-site; AUD 80,000 - 130,000; Full time

Job summary

Western Sydney International Airport is seeking a proactive Workday Support Analyst to manage operational support for Workday and related HR, payroll and finance processes. You will coordinate incidents, drive improvements, and collaborate with People & Culture, Payroll, Finance and external vendors to deliver effective system solutions.

You will develop reports, dashboards, and training materials to enable user adoption, while ensuring security, data integrity and smooth onboarding for external

Qualifications

• Experience supporting Workday users and business stakeholders in an Enterprise environment.
• Strong understanding of HR, Payroll, Finance, Procurement or related enterprise business processes.
• Proven incident management, troubleshooting, and problem-solving capabilities.

Responsibilities

• Provide operational support for Workday and integrated systems, including incident management, troubleshooting, and user support.
• Maintain and enhance Workday functionality across configuration, integrations, security, reporting, and data management.
• Lead releases, upgrades, testing, and enhancement initiatives while ensuring system performance and data integrity.
• Partner with People & Culture, Payroll, Finance, and external vendors to deliver effective system solutions.
• Develop reports, dashboards, documentation, and training materials to support business needs and user adoption.
• Support onboarding, access management, and provisioning for external workers, ensuring a seamless user experience.

Skills

Workday support

HR processes

Incident management

Stakeholder management

Attention to detail

Communication skills

Security controls

Prioritization

Team player

Education

Degree or diploma in IT/BIS/HR

Tools

Workday

Job description

Job Description

This position is responsible for providing functional and technical support for WSI's Workday platform and related HR, Payroll, Finance, and business systems. The role acts as a key liaison between business stakeholders, end users, and technology teams to ensure system stability, data integrity, user adoption, and continuous improvement of Workday processes.

The position will be responsible for troubleshooting issues, managing system configurations, supporting enhancements, coordinating testing activities, and delivering exceptional customer service while maintaining compliance with organisational and regulatory requirements. In addition, the role supports External Airport Workers by troubleshooting and resolving Workday onboarding, access, and provisioning issues, ensuring workers receive the appropriate system access efficiently and with minimal disruption to operations.

Please note - this is a maximum term position for 12 months.

Key responsibilities

• Provide operational support for Workday and integrated systems, including incident management, troubleshooting, and user support.
• Maintain and enhance Workday functionality across configuration, integrations, security, reporting, and data management.
• Lead releases, upgrades, testing, and enhancement initiatives while ensuring system performance and data integrity.
• Partner with People & Culture, Payroll, Finance, and external vendors to deliver effective system solutions.
• Develop reports, dashboards, documentation, and training materials to support business needs and user adoption.
• Support onboarding, access management, and provisioning for external workers, ensuring a seamless user experience.

Essential experience & skills:

• Experience supporting Workday users and business stakeholders in a in an Enterprise environment.
• Strong understanding of HR, Payroll, Finance, Procurement or related enterprise business processes.
• Proven incident management, troubleshooting, and problem-solving capabilities.
• Excellent communication and stakeholder management skills across diverse business functions.
• Ability to manage competing priorities in a fast-paced environment while maintaining high levels of accuracy and attention to detail.
• Excellent customer focus and stakeholder management skills.
• High level of attention to detail.
• Good understanding of security controls in a Workday environment.
• Strong skills in prioritizing multiple tasks.
• A genuine team player.

Desirable Experience:

• Experience supporting Workday modules such as HCM, Recruiting, Learning, Payroll, Time Tracking, Absence, Compensation, or Finance.
• Knowledge of Workday security, business processes, integrations, reporting, releases, and testing.
• Familiarity with ITIL and service management best practices.
• Experience with reporting, analytics, and relevant Workday or industry certifications.
• Degree or diploma in Information Technology, Business Information Systems, Human Resources, or a related discipline, or equivalent combination of education, training, and practical experience.

What We Offer

At WSI you're not just joining a team — you're becoming part of a community that thrives on purpose, passion and possibility.

We're building a culture that brings out the best in people, empowering every individual to grow, contribute and shine. Whether you're just starting out or looking to take your career to the next level, we offer experiences that unlock your full potential.

Our values power everything we do:

• Safety Because nothing matters more.
• Heart Our passion drives us in everything we do.
• Striving To be different and better.
• Achieving together We make it happen with collaboration

Proudly working on Dharug land, we reflect the vibrant diversity of Western Sydney and welcome people from all backgrounds and abilities to be part of our journey.

Please let us know if you require any adjustments to the application or recruitment process.