Technology Associate Consultant - Splunk

Telstra; Melbourne; On-site; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Performance pay

Learning programs access

Global presence across 22 countries

Purchased annual leave

Additional Telstra day off

Telstra product discount 30%

Toolkit provided (laptop + mobile)

Job summary

Telstra is seeking an Associate Consultant aligned to Splunk ITSI to assist senior technical staff in engineering, developing, delivering and supporting observability solutions within defence environments. You will contribute to building foundational monitoring, while supporting platform operations and service visibility.

You will collaborate with the DevSecOps team to deliver monitoring capabilities, assist with data onboarding and configuration, and participate in testing, documentation and

Qualifications

• AGSV A NV2 security clearance or ability to obtain NV2.
• Relevant tertiary qualification or equivalent experience.
• Splunk training or certifications desirable.
• Experience working in IT technical support.
• Exposure to monitoring or observability environments and Agile practices.

Responsibilities

• Assist in configuring monitoring, alerting and dashboards using Splunk and ITSI.
• Support platform operations including monitoring activities and basic incident response.
• Assist with data onboarding and integration of monitoring sources.
• Collaborate with senior team members to support observability solution delivery.
• Contribute to testing and validation of monitoring configurations.
• Maintain documentation for monitoring configurations and operational procedures.
• Identify monitoring gaps or issues and elevate where required.
• Contribute to continuous improvement initiatives including alert tuning and dashboard enhancements.
• Apply a continuous learning mindset to develop monitoring and observability capability.
• Support transition of observability services to internal ownership.

Skills

Analytical Thinking

Communication

Continuous Improvement

Customer Engagement

Group Problem Solving

Listening

Requirements Definition

Stakeholder Management

Written and verbal communication

Monitoring and observability basics

Data awareness

Education

Relevant tertiary qualification or equivalent experience

AGSVA NV2 Security Clearance or ability to gain NV2

Tools

Splunk

Job description

Who We Are

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

Who We Are

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network. This includes making Telstra the place you want to work. For you, that means having a career that grows with you and working with a team powered by human connection that prioritizes wellbeing and choice.

What We Offer

• Performance-related pay
• Access to thousands of learning programs so you can level-up
• Global presence across 22 countries; opportunities to work where we do business.
• Purchased annual leave scheme
• Additional Telstra day off
• Additional 30% off Telstra products and services
• Toolkit provided (laptop + mobile phone + plan paid for)

What is the focus of the role?

As an Associate Consultant aligned to Splunk ITSI, you will assist senior technical staff to engineer, develop, deliver and support observability and monitoring solutions within Defence environments, contributing to delivery milestones being achieved and customer service levels being met. The role focuses on building foundational monitoring capability while supporting platform operations and service visibility.

As an Associate Consultant, your role centres on collaborating with and supporting your team by providing technical service, solutions and implementation support for Splunk and ITSI based observability platforms delivered for our customer. In this role, you support the DevSecOps team to deliver monitoring and service assurance capabilities, contributing to configuration, testing, data onboarding and operational support activities. Your learning mindset and adaptability are critical as you develop capability in monitoring, analytics and operational support.

Responsibilities

• Assist in configuring monitoring, alerting and dashboards using Splunk and ITSI
• Support platform operations including monitoring activities and basic incident response
• Assist with data onboarding and integration of monitoring sources
• Collaborate with senior team members to support observability solution delivery
• Contribute to testing and validation of monitoring configurations
• Maintain documentation for monitoring configurations and operational procedures
• Identify monitoring gaps or issues and elevate where required
• Contribute to continuous improvement initiatives including alert tuning and dashboard enhancements
• Apply a continuous learning mindset to develop monitoring and observability capability
• Support transition of observability services to internal ownership

Key Skills

• Analytical Thinking
• Communication
• Continuous Improvement Process
• Customer Engagement
• Group Problem Solving
• Listening
• Requirements Definition
• Stakeholder Management
• Written and verbal communication
• Monitoring and observability fundamentals
• Foundational Splunk knowledge or adjacent technologies
• Data awareness

Qualifications / Certifications

• AGSVA NV2 Security Clearance or ability to gain NV2
• Relevant tertiary qualification or equivalent experience
• Splunk training or certifications desirable
• Experience working in IT technical support
• Exposure to monitoring or observability environmentsExperience in Agile practices

We're amongst the top 2% of companies globally in the CDP Global Climate Change Index 2023, being awarded an 'A' rating. If you want to work for a company that cares about sustainability, we want to hear from you.

As part of your application with Telstra, you may receive communications from us on [phone] (for job applications in Australia) and [phone] (for job applications in the Philippines and India).

When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.

As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.

We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process. We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process. Adjustment requests and accessibility support can be arranged using the contact details below.

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