TECHNICAL SUPPORT – SYDNEY, AUSTRALIA

Haltech Inc; Sydney; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Job summary

Haltech Engine Management Systems in Sydney's Western region is seeking a confident Sales & Technical team member. You will handle day-to-day telephone and email inquiries, provide sales support, and troubleshoot electronic engine management systems for modified performance vehicles.

This customer-facing role requires excellent communication, 2+ years in a similar position, and a passion for motorsport. Travel to events is possible; you will help with software/firmware tasks and maintain

Qualifications

• 2+ years experience in a similar role.
• Excellent written and verbal communication skills.
• Strong customer needs analysis and problem solving.
• CRM and software literacy including MS Office.
• Passion for high-performance vehicles and electronics.

Responsibilities

• Provide day-to-day sales and technical support via phone and email.
• Meet and exceed monthly sales targets.
• Support dealers and customers with technical questions.
• Troubleshoot electrical installations and software issues.
• Assist with software and firmware development.
• Prepare and maintain technical documentation.

Skills

2+ years experience

Excellent communication

CRM proficiency

Technical aptitude

Sales & support

Tools

CRM

Microsoft Office

Job description

• Work for a World Leader in Performance Vehicle Electronics
• Fast Paced Environment
• Western Sydney Location

If you’re interested in modified performance cars, motorsports and electronics then look no further, Haltech is the company for you.

Haltech is a world-renowned leader in the design and manufacture of electronic engine management systems for modified performance vehicles and motorsport applications.Our mission is to empower automotive enthusiasm using technology.

We are currently seeking a highly skilled and motivated team member to join our Sales & Technical team. This is a customer-facing position within our organisation and we are seeking someone who has excellent communications skills along with a love of high-performance vehicles.

About the Role

• Day-to-day telephone and email support, ranging from sales enquiries and quotes to detailed customer interaction and problem-solving.
• Meeting and exceeding monthly sales targets.
• Providing technical and sales support to dealers and customers.
• Fault Finding – Troubleshooting electrical installations, mechanical problems and computer software installation issues.
• May include in-field technical support at race meetings and customer premises (some travel and weekend work involved).
• May include dynamometer testing and engine tuning.
• Assisting with software and firmware development.
• Preparation and maintenance of internal and external technical documentation.
• Setup and maintenance of customer files and documentation in accordance with standard procedures

About You

• 2 years experience working in a similar role
• Excellent written and verbal communication skills
• Ability to identify customer needs and challenges
• Networking ability
• High level of Computer Literacy (Microsoft Office, CRM and other related software)
• A keen passion for performance cars and electronic technology products
• Working knowledge of aftermarket engine management systems and electronic fuel injection systems
• Sound knowledge of internal combustion engines, performance modifications and forced induction systems
• Strong self-management skills with the ability to work unsupervised and to tight deadlines.
• Excellent drive and initiative, proactive desire to learn and grow within the company.

Haltech Engine Management Systems is an Equal Opportunity Employer