TECHNICAL SUPPORT

Haltech Inc; Sydney; On-site; AUD 60,000 - 85,000; Full time

Job summary

Haltech Engine Management Systems, a world-renowned leader in electronic engine management for modified performance vehicles and motorsport, seeks a skilled team member for its Sales & Technical group in Western Sydney.

The role focuses on day-to-day sales and technical support to dealers and customers, with potential field work at race events and occasional travel. Strong communication and a passion for performance cars are essential.

Qualifications

• 2 years experience in a similar role.
• Excellent written and verbal communication skills.
• Ability to identify customer needs and challenges.
• Networking ability.
• High level of computer literacy (Microsoft Office, CRM and other related software).
• A keen passion for performance cars and electronic technology products.
• Working knowledge of aftermarket engine management systems and electronic fuel injection systems.
• Sound knowledge of internal combustion engines, performance modifications and forced induction systems.
• Strong self-management skills with the ability to work unsupervised and to tight deadlines.
• Excellent drive and initiative, proactive desire to learn and grow within the company.

Responsibilities

• Day-to-day telephone and email support, ranging from sales enquiries and quotes to detailed customer interaction and problem-solving.
• Meeting and exceeding monthly sales targets.
• Providing technical and sales support to dealers and customers.
• Fault Finding – Troubleshooting electrical installations, mechanical problems and computer software installation issues.
• May include in-field technical support at race meetings and customer premises (some travel and weekend work involved).
• May include dynamometer testing and engine tuning.
• Assisting with software and firmware development.
• Preparation and maintenance of internal and external technical documentation.
• Setup and maintenance of customer files and documentation in accordance with standard procedures

Skills

Communication skills

Customer service

Networking

Needs analysis

Self-management

Passion for performance cars

Technical curiosity

Problem solving

Tools

CRM software

MS Office

Software development

Firmware development

Job description

• Work for a World Leader in Performance Vehicle Electronics
• Fast Paced Environment
• Western Sydney Location

If you’re interested in modified performance cars, motorsports and electronics then look no further, Haltech is the company for you.

Haltech is a world-renowned leader in the design and manufacture of electronic engine management systems for modified performance vehicles and motorsport applications.Our mission is to empower automotive enthusiasm using technology.

We are currently seeking a highly skilled and motivated team member to join our Sales & Technical team. This is a customer-facing position within our organisation and we are seeking someone who has excellent communications skills along with a love of high-performance vehicles.

About the Role

• Day-to-day telephone and email support, ranging from sales enquiries and quotes to detailed customer interaction and problem-solving.
• Meeting and exceeding monthly sales targets.
• Providing technical and sales support to dealers and customers.
• Fault Finding – Troubleshooting electrical installations, mechanical problems and computer software installation issues.
• May include in-field technical support at race meetings and customer premises (some travel and weekend work involved).
• May include dynamometer testing and engine tuning.
• Assisting with software and firmware development.
• Preparation and maintenance of internal and external technical documentation.
• Setup and maintenance of customer files and documentation in accordance with standard procedures

About You

• 2 years experience working in a similar role
• Excellent written and verbal communication skills
• Ability to identify customer needs and challenges
• Networking ability
• High level of Computer Literacy (Microsoft Office, CRM and other related software)
• A keen passion for performance cars and electronic technology products
• Working knowledge of aftermarket engine management systems and electronic fuel injection systems
• Sound knowledge of internal combustion engines, performance modifications and forced induction systems
• Strong self-management skills with the ability to work unsupervised and to tight deadlines.
• Excellent drive and initiative, proactive desire to learn and grow within the company.

Haltech Engine Management Systems is an Equal Opportunity Employer