Technical Operations Manager - Dealer Support & Field

Toyota Motor Corporation; Sydney; Hybrid; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Hybrid work model

Company car/vehicle discounts

Job summary

Toyota Motor Corporation Australia is seeking a Technical Operations Manager to lead field technical support for dealers across NSW, delivering Fix It Right outcomes and driving customer satisfaction.

Based in Moorebank, the role involves planning, facilitating and delivering high-level technical support, with regular metro and regional NSW travel and occasional interstate trips.

Qualifications

• Licensed Mechanic with Certificate III in Light Vehicle Mechanical Technology or equivalent automotive qualification.
• Experience in a senior technician role within automotive dealerships is highly desirable.
• Strong understanding of automotive industry and dealer networks; Toyota/Lexus product knowledge is valued.

Responsibilities

• Provide regional technical support to Toyota and Lexus dealers to drive customer satisfaction and Fix It Right outcomes.
• Develop and implement processes to monitor field issues and support Early Detection Early Resolution (EDER).
• Support dealer technical meetings and conferences and report on case quality to improve service outcomes.
• Ensure compliance with OH&S and regulatory requirements and assist with planning, budgeting, and forecasting.

Skills

Communication skills

Problem solving

Dealership support experience

Education

Certificate III in Light Vehicle Mechanical Technology

Tools

SAP

Salesforce

Microsoft Office

Job description

Aug 5, 2026

Oh what a feeling!

At Toyota we celebrate individual differences, and we strive to create a workplace that not only gives equal opportunities to people of all backgrounds and abilities but supports them to reach their full potential. Afterall, our people are our greatest assets. We do this through employee community engagement, mentorship, development and recognition programs.

Together, we are Toyota.

Toyota Motor Corporation Australia is well-recognised for offering:

Fully maintained motor vehicle including insurance and fuel

Annual contribution to your private health insurance worth over $1,900

Significant family vehicle lease and purchase discounts

Flexible hours and workspaces, with a hybrid of working from home and in the office

Free car parking

Genuine career development: promotions, rotations and paid professional membership

Paid volunteer days to support your community and matched workplace giving program

Access to Toyota’s Rewards Hub – explore, manage and customise your benefits to suit your lifestyle

What you’ll contribute to

An exciting opportunity has arisen for a Technical Operations Manager to join our Quality & Service Division – Eastern Region in a max term role for 12 months.

As our Technical Operations Manager, you’ll be at the forefront of planning, facilitating, and delivering high‑level technical support to Dealers—ensuring “fix it right” outcomes, customer satisfaction, and strong business performance across the short, medium, and long term.

This position is based in Moorebank, NSW, and offers the chance to get out into the field with regular metro and regional NSW travel, plus occasional interstate trips.

How you’ll make an impact

Provide Toyota and Lexus dealers direct technical support activities across the region that are effective, flexible and in response to need, to drive customer satisfaction, ensure Fix It Right and encourage Toyota for Life standards.

Implement processes and procedures to monitor, report and resolve field issues to achieve Early Detection Early Resolution (EDER) and ensure TMCA meet all Distributor targets.

Support development and delivery of Dealer Technical meetings and conferences.

Analyse and report on Dealer Product Report and Technical Support System case quality then implement activities to improve quality.

Monitor own tasks with respect to compliance with all relevant regulations, statutory requirements and TMCA operational requirements, including OH&S compliance to minimise Toyota’s risk exposure and liabilities.

Monitor performance against targets and maintain accurate reporting systems, recommending improvements, ensuring regulatory compliance, and supporting planning, budgeting, and forecasting activities.

Your attributes – If you’ve got one or more, we’d love to hear from you!

Formal qualifications as a licensed Mechanic - Certificate III in Light Vehicle Mechanical Technology (or equivalent automotive qualification) – required.

Strong experience in a similar role in the automotive industry including background in Toyota or Lexus dealership service or technical operations – desirable.

Significant experience as a senior technician with strong technical knowledge, Toyota and Lexus product experience is highly regarded with Vehicle driver’s license

Strong understanding of the automotive industry and Dealer networks.

Intermediate to advanced skills in utilizing the Microsoft Office Suite, SAP, Salesforce.

Make your impossible, possible & apply today!

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. When you apply, please tell us the pronouns you use.

We are happy to adjust the recruitment process for your accessibility requirements, so please let us know during the recruitment process if there are any reasonable adjustments you may need during the interview process and your preferred type of communication, and we will be in touch to discuss your requirements.

Toyota is an endorsed employer for all women; check out our benefits directly at WORK180.

We don’t require a cover letter or selection criteria to be addressed.

Come with us and help create the future.

Toyota Motor Corporation

TRD IS A DIVERSE TEAM BOUND BY PERFORMANCE

Toyota Racing Development USA advances automotive engineering and racing success, inspiring fans and teams through excellence and innovation in motorsports.

Motor Vehicle Manufacturing Transportation Equipment Manufacturing Manufacturing

Company size 201–500 employees

Company type Public company Founded 1979

Momentum

Team growth

Momentum

Team growth

10% in 12 mo

272 employees on LinkedIn

Apr 22 Jan 26

Footprint

Where they work

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Company Toyota Motor Corporation