Technical Support Specialist – Veterinary Diagnostics
Healthcare Professionals Group
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Benefits offered by this job
Job summary
Healthcare Professionals Group is seeking a Technical Customer Service Representative to support veterinary professionals using diagnostic equipment. The role focuses on phone-based technical support, troubleshooting equipment-related queries, and guiding customers through issues with a logical, step-by-step approach.
Comprehensive six-month training is provided, followed by gradual take‑over of calls and ongoing equipment training.
Qualifications
- Vet Nurse or animal health background is required.
- Biomedical engineering or pathology/diagnostics background is preferred.
- Science qualifications are advantageous.
- Phone-based or customer service experience is beneficial.
- Strong technical troubleshooting aptitude is essential.
- Patient and empathetic communication style is important.
Responsibilities
- Troubleshoot veterinary diagnostic equipment
- Resolve technical customer enquiries
- Guide customers through troubleshooting steps
- Diagnose equipment and system issues
- Provide clear technical instructions
- Deliver empathetic customer support
- Document customer interactions accurately
- Escalate complex technical issues
- Develop specialist equipment knowledge
- Participate in rotating weekend coverage
Skills
Education
Job description
Healthcare Professionals Group is seeking a Technical Customer Service Representative to support veterinary professionals using diagnostic equipment. The role focuses on phone-based technical support, troubleshooting equipment-related queries, and guiding customers through issues with a logical, step-by-step approach.
Comprehensive six-month training is provided, followed by gradual take‑over of calls and ongoing equipment training.
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