Technical Support Officer

ANSTO; Sydney; On-site; AUD 70,000 - 110,000; Full time

Job summary

ANSTO seeks a Technical Support Officer to help develop, maintain and improve Reactor Operations' Business Management System. You will ensure documentation and processes stay compliant and aligned with regulatory requirements.

The role expands into business process management and digitisation, working with stakeholders to analyse and implement efficient workflows using Microsoft 365 tools, particularly Lists and Power Automate.

Qualifications

• Role focuses on documenting and improving business processes.
• Experience with digitisation and automation is highly regarded.
• Candidates should learn new technologies quickly.

Responsibilities

• Support the development and continual improvement of the BMS.
• Audit and analyse business processes to identify efficiency gains.
• Develop high-quality technical documentation to enable compliant operations.
• Collaborate with stakeholders across the organisation to implement improvements.

Skills

Process analysis

Documentation

Stakeholder engagement

Tools

Microsoft Lists

Power Automate

Microsoft 365

Job description

Australian Nuclear Science & Technology Organisation – Lucas Heights NSW

The Technical Support Officer plays a vital role in supporting the development, maintenance and continual improvement of Reactor Operations' Business Management System (BMS). The position ensures that operational documentation, procedures and management system processes remain compliant with regulatory requirements, international standards and ANSTO governance expectations. The role also provides valuable support through auditing, process analysis and the development of high-quality technical documentation to enable safe, efficient and compliant operations.

As Reactor Operations continues to modernise its management systems, the role has expanded beyond traditional document management activities to include business process management and process improvement. The position works closely with stakeholders across the organisation to analyse existing business processes, identify opportunities for efficiency gains, and implement sustainable solutions that improve data quality, workflow management and user experience.

A key focus of the role is supporting ANSTO's digitisation agenda through the development and enhancement of digital business processes and electronic workflows. We are seeking candidates with experience in digitisation, business process automation and modern workplace technologies, particularly Microsoft Lists, Power Automate and other Microsoft 365 applications. Candidates who may not have direct experience with these tools but demonstrate a strong aptitude for learning new technologies and driving continuous improvement will also be highly regarded.

The role provides an important link between operational personnel, management and support functions, ensuring that business processes are clearly documented, effectively implemented and continuously improved to meet the evolving needs of Reactor Operations.