Technical Support Officer

ANSTO; Sutherland Shire Council; Hybride; AUD 100 000 - 112 000; Plein temps

Avantages offerts par ce poste

Flexible working arrangements

18 days personal/carers leave annually

3 days paid leave (Christmas to New)

Fitness Passport

Résumé du poste

ANSTO is seeking a Technical Support Officer for Reactor Operations to advance the Business Management System, enhance digital workflows and improve data quality. The role collaborates with stakeholders to analyse processes, document controls and drive efficiency, using Microsoft 365 tools and automated solutions.

The position emphasizes auditing, training and support to ensure compliance with quality, safety and environmental standards while delivering actionable reporting and continuous

Qualifications

• Experience in digitisation and business process automation.
• Familiarity with Microsoft 365 apps and SharePoint.
• Ability to document, review and improve operational processes.

Responsabilités

• Maintain and continually improve Reactor Operations' Business Management System (BMS) documentation, including procedures, work instructions, forms and associated records.
• Support business process management activities by documenting, reviewing and improving operational and administrative processes.
• Work with stakeholders across Reactor Operations to identify opportunities for process improvement, standardisation and increased efficiency.
• Support compliance with regulatory, organisational and management system requirements, including quality, safety and environmental standards.
• Coordinate document control activities, ensuring documentation remains current, accurate and accessible.
• Assist with the planning, conduct and follow-up of internal audits and management system assurance activities.
• Analyse audit findings, trends and performance data to identify improvement opportunities and support corrective actions.
• Develop and maintain digital tools, workflows and reporting solutions to enhance business processes and reduce manual administrative effort.
• Support digitisation initiatives using Microsoft 365 applications, including Microsoft Lists, SharePoint and Power Automate.
• Provide advice, training and support to users on business management system processes, document control requirements and digital solutions.
• Prepare reports, metrics and other information to support management decision-making and continuous improvement activities.
• Contribute to projects and initiatives that improve operational effectiveness, compliance and organisational performance.

Connaissances

Process improvement

Auditing

Documentation

Stakeholder collaboration

Outils

Microsoft Lists

Power Automate

SharePoint

Microsoft 365

Description du poste

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• Ongoing| Full Time | $100k - $112k +15.4% super
• Lucas Heights | Work-life balance | Flexible work practices

Be part of a team that improves the way we work through better documentation, processes, and practical digital solutions.

About the Opportunity

The Technical Support Officer plays a vital role in supporting the development, maintenance and continual improvement of Reactor Operations' Business Management System (BMS). The position ensures that operational documentation, procedures and management system processes remain compliant with regulatory requirements, international standards and ANSTO governance expectations. The role also provides valuable support through auditing, process analysis and the development of high-quality technical documentation to enable safe, efficient and compliant operations.

As Reactor Operations continues to modernise its management systems, the role has expanded beyond traditional document management activities to include business process management and process improvement. The position works closely with stakeholders across the organisation to analyse existing business processes, identify opportunities for efficiency gains, and implement sustainable solutions that improve data quality, workflow management and user experience.

A key focus of the role is supporting ANSTO's digitisation agenda through the development and enhancement of digital business processes and electronic workflows. We are seeking candidates with experience in digitisation, business process automation and modern workplace technologies, particularly Microsoft Lists, Power Automate and other Microsoft 365 applications. Candidates who may not have direct experience with these tools but demonstrate a strong aptitude for learning new technologies and driving continuous improvement will also be highly regarded.

The role provides an important link between operational personnel, management and support functions, ensuring that business processes are clearly documented, effectively implemented and continuously improved to meet the evolving needs of Reactor Operations.

About You

The ideal candidate will be able to work independently while also collaborating effectively with a small team. They will be passionate about improving business processes, maintaining high-quality standards and delivering accurate outcomes with strong attention to detail - Katie Pawsey, Quality Assurance and Configuration Manager

Your Duties and Responsibilities

• Maintain and continually improve Reactor Operations' Business Management System (BMS) documentation, including procedures, work instructions, forms and associated records.
• Support business process management activities by documenting, reviewing and improving operational and administrative processes.
• Work with stakeholders across Reactor Operations to identify opportunities for process improvement, standardisation and increased efficiency.
• Support compliance with regulatory, organisational and management system requirements, including quality, safety and environmental standards.
• Coordinate document control activities, ensuring documentation remains current, accurate and accessible.
• Assist with the planning, conduct and follow-up of internal audits and management system assurance activities.
• Analyse audit findings, trends and performance data to identify improvement opportunities and support corrective actions.
• Develop and maintain digital tools, workflows and reporting solutions to enhance business processes and reduce manual administrative effort.
• Support digitisation initiatives using Microsoft 365 applications, including Microsoft Lists, SharePoint and Power Automate.
• Provide advice, training and support to users on business management system processes, document control requirements and digital solutions.
• Prepare reports, metrics and other information to support management decision-making and continuous improvement activities.
• Contribute to projects and initiatives that improve operational effectiveness, compliance and organisational performance.

About Us

ANSTO is a leading global nuclear science and technology organisation delivering world-class research and expertise to benefit Australia and support a more sustainable future. Using nuclear science, we improve health, support industries, provide expert advice to government on nuclear technologies and help develop Australia’s nuclear workforce.

Working with us you will enjoy

ANSTO employees are passionate about what they do. We enjoy being part of an organisation making a difference in the lives of Australians.

We support and reward our employees through eligibility for:

• Support flexible working where possible
• 18 days personal/carers leave annually
• 3 days paid leave (Christmas to New Year)
• Fitness Passport

To be eligible for appointment, applicants will require a security and pre-employment medical assessment.

All applicants must be Australian citizens.

In order to solve great challenges, we need great minds and great teams. At ANSTO, we understand that diverse teams produce better outcomes and we value the merit that a diverse perspective can bring to our team. We encourage people from diverse backgrounds to apply for our roles including Aboriginal and Torres Strait Islander people, primary carers, those with a disability, and women in STEM. ANSTO is a charter member of the Science in Australia Gender Equity (SAGE) initiative and is proudly taking action to create a gender-inclusive workforce.