Technical Support Engineer（ Sydney, Melbourne）

BYD; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

BYD in Sydney, Australia seeks an After-sales Technical Support specialist to resolve issues on home energy storage products across global markets and ensure smooth operation of the products. You will maintain strong customer communications, address feedback, and support local teams.

You will also train customers and partners on product use, installation, repair, and maintenance, gather market feedback for R&D, coordinate spare parts, and stay aware of regional regulations.

Qualifications

• Be familiar with local residential energy storage regulations and certification requirements applicable to the assigned market region.
• Willingness to travel within the assigned region and occasional international business trips to other regions as needed.
• Language and communication: proficiency in English and the local language(s) of the assigned market preferred.

Responsibilities

• After-sales Technical Support: resolve technical issues in home energy storage products across global markets to ensure product operation.
• Customer Relationship Maintenance: maintain communication with customers worldwide, understand needs and feedback, handle complaints and suggestions to improve satisfaction.
• Product Problem Resolution: assist local after-sales teams in analyzing and resolving product quality problems and follow up on resolutions.
• Technical Training and Guidance: provide local customers and partners with technical training on product use, installation, repair, and maintenance.
• Feedback and Suggestions: collect product-use feedback from different markets to inform R&D and product strategy.
• Spare Parts Management: coordinate with warehouses to ship spare parts and manage repairs of damaged parts.
• Regulatory Awareness: be familiar with local regulations and certification requirements for residential energy storage in the assigned market region.
• Market Insight: understand local sales networks, installer ecosystem, and key customer profiles to promote products at installer level.

Job description

• After-sales Technical Support: In line with the company's overall strategy, resolve various technical issues that arise during the use of home energy storage products (energy storage batteries and inverters) across global markets to ensure the normal operation of the products.
• Customer Relationship Maintenance: Maintain good communication with customers worldwide, promptly understand their needs and feedback, handle customer complaints and suggestions regarding product after-sales services, and improve customer satisfaction.
• Product Problem Resolution: Assist local after-sales teams in analyzing and resolving product quality problems, formulate effective solutions, and follow up on the progress of problem resolution.
• Technical Training and Guidance: Provide local customers and partners with technical training on product use, installation, repair, and maintenance to enhance their product operation capabilities.

Job Responsibilities

• After-sales Technical Support: In line with the company's overall strategy, resolve various technical issues that arise during the use of home energy storage products (energy storage batteries and inverters) across global markets to ensure the normal operation of the products.
• Customer Relationship Maintenance: Maintain good communication with customers worldwide, promptly understand their needs and feedback, handle customer complaints and suggestions regarding product after-sales services, and improve customer satisfaction.
• Product Problem Resolution: Assist local after-sales teams in analyzing and resolving product quality problems, formulate effective solutions, and follow up on the progress of problem resolution.
• Technical Training and Guidance: Provide local customers and partners with technical training on product use, installation, repair, and maintenance to enhance their product operation capabilities.

5.Feedback and Suggestions: Collect feedback information on product use in different markets and provide valuable suggestions for the company's new product R&D and product strategy planning.

• Spare Parts Management: Coordinate with warehouses across regions to ship spare parts and manage the repair of damaged spare parts.

Regulatory Awareness: Be familiar with local residential energy storage-related regulations and certification requirements applicable to the assigned market region.

Market Insight: Understand the local sales networks, installer ecosystem, and key customer profiles in the assigned region, with the ability to effectively promote products at the installer level.

• Language & Communication: Proficiency in both English and the local language(s) of the assigned market is preferred to facilitate effective cross-regional communication.

Willingness to Travel: Be willing to travel within the assigned region as required by the job and accept occasional international business trips to other regions as needed.

BYD was established on November 18, 1994, headquartered in Shenzhen, Guangdong Province. Its business spans four major industries, i.e., automobile, electronics, renewable energy, and rail transit. It is among the Fortune 500 companies, and listed both on Hong Kong and Shenzhen Stock Exchanges. With more than 120,000 R&D engineers, BYD owns the largest R&D team among global automakers. BYD has applied for more than 71 thousand patents, and obtained more than 42 thousand authorized patents worldwide, continuously leading development through technological innovation. In 2025, BYD’s revenue reached CNY 800 billion for the first time, setting a new record. BYD shoulders the responsibilities and duties of the era, firmly embraces the tides of automobile electrification and intelligence, and establishes itself as the leader of new energy vehicles in China and the world, as to pave a road of green innovation and development.