Technical Support Engineer

Talent; Canberra; On-site; AUD 93,000 - 100,000; Full time

Job summary

A leading technology solutions provider is seeking a Technical Support Engineer to provide critical support for satellite and network systems in Canberra. The position requires a minimum of 3 years in ICT support, with strong troubleshooting and communication skills. You will work in a dynamic team within a 24/7 operational environment, contributing to service assurance and issue resolution. This role offers a competitive salary package and opportunities for professional development.

Qualifications

• Minimum 3 years’ experience in ICT Support, Service Desk, or Technical Operations.
• Hands-on experience in a service-oriented or 24/7 operations environment.
• Exposure to satellite communications or telecommunications systems.

Responsibilities

• Deliver first and second-level technical support across satellite and network systems.
• Conduct monitoring, analysis, and fault triage of communications systems.
• Collaborate closely with shift leads and stakeholders on fault resolution.

Skills

Network fundamentals

Troubleshooting

Configuration management

Excellent communication skills

Proactive working style

Service-oriented operations

Tools

Monitoring systems

Spectrum analysis tools

Job description

Technical Support Engineer

Location: ACT

Engagement: Permanent, full‑time (24/7 rostered shift environment)

Security Clearance: NV1 Clearance (Minimum) | TS preferred or ability to upgrade

Inside the role:

• Team Environment: Small, operationally tight‑knit SATCOM team working alongside Defence personnel on live systems (Wideband and Narrowband).
• Core Function: Tier‑1 operational management of Defence Satellite Comms – monitoring, provisioning, analysis, escalation, and stakeholder coordination.
• Salary Package: $93,000 – $100,000 (flexible to earn up to $130,000 due to 24/7 roster engagement).

About our ideal candidate:

Join a high‑performing operations team supporting critical satellite and network systems for Defence. This is an excellent opportunity for technically minded professionals from ICT Support, Service Desk, or Network Operations backgrounds to step into a complex, high‑availability environment where collaboration, curiosity, and initiative are valued every day.

You will be actively involved within a structured 24/7 roster that ensures balanced coverage and ongoing exposure to real‑time operations. Ideal for those who thrive in technically challenging settings, enjoy problem‑solving under pressure, and want to advance into satellite communications and secure network management.

Key responsibilities of the position:

• Deliver first and second‑level technical support across satellite and network systems in a live operational environment.
• Conduct monitoring, analysis, and fault triage of communications systems, escalating issues promptly where required.
• Support configuration, provisioning, and commissioning of network elements and services.
• Maintain accurate logs of all incidents and actions, ensuring compliance with Defence and internal policies.
• Collaborate closely with shift leads and key stakeholders on fault resolution and service assurance.
• Contribute to process improvement, documentation updates, and development of standard operating procedures.

What we are looking for:

• Minimum 3 years’ experience in ICT Support, Service Desk, or Technical Operations.
• Strong technical grounding in network fundamentals, troubleshooting, and configuration management.
• Hands‑on experience in a service‑oriented or 24/7 operations environment.
• Proven ability to work within high‑security or mission‑critical systems environments.
• Excellent communication skills, with a proactive and collaborative working style.
• Exposure to satellite communications (Wideband/Narrowband) or telecommunications systems.
• Familiarity with monitoring and control systems, spectrum or signal analysis tools.
• Previous experience in Defence, Defence industry, or secure operations centres.
• Understanding of cryptographic or secure communications frameworks.
• Work with cutting‑edge satellite and communications technology supporting Defence capability.
• Structured onboarding and mentorship to upskill into advanced SATCOM and network operations.
• Stable, long‑term career path within a respected Defence‑linked organisation.
• Collaborative and supportive team culture with a focus on professional development and operational excellence.

To showcase your interest for the position, click on 'APPLY' on our website or for any further information, please contact Sanat Anmadwar on [e-mail]. We look forward to seeing how your expertise can help us achieve excellence!