Technical Specialist - 3rd Level Support

Australia Post; City of Melbourne; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Inclusive workplace

Supportive environment

Job summary

A leading postal service organization is seeking a Technical Specialist for 3rd Level Support in Melbourne. This hands-on role involves supporting Microsoft 365 and Power Platform services, ensuring they meet business demands and quality standards. The ideal candidate will provide advanced support, collaborate with cross-functional teams, and maintain compliance with security standards. The organization prides itself on a collaborative culture and a commitment to diversity and inclusion in the workplace.

Qualifications

• Experience providing 3rd level support for Microsoft 365 and Power Platform.
• Customer-focused mindset with outstanding communication skills.
• Awareness of current Information Security standards.

Responsibilities

• Provide advanced level Microsoft 365 and Power Platform support.
• Collaborate with cross-functional teams for secure solutions.
• Stay current with developments in Microsoft technologies.
• Collaborate with cross-functional teams to gather requirements and deliver scalable, secure solutions aligned with strategic business goals.
• Experience in providing 3rd level advanced support of Microsoft 365 and Power Platform technologies within an enterprise.
• Experience of working across many levels of an enterprise from end-user issues to assisting with critical business solutions.
• Awareness of trends and best practices in Microsoft 365 and the Power Platform.

Skills

Advanced support of Microsoft 365

Power Platform technologies

Communication skills

Collaborative mindset

Job description

Technical Specialist - 3rd Level Support

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A hands-on technical role contributing to delivering and operating Microsoft 365 and Power Platform services for Australia Post. You’ll ensure these services meet agreed business demands and our strict quality standards. Services provided need to deliver business value in a cost effective and timely manner. This role will include activities covering maintenance, monitoring, reporting, advanced level support/troubleshooting, and best practice guidance to ensure stable and secure delivery of Australia Post’s Microsoft 365 and Power Platform environments. You will be part of a high-performing team, collaborating at all levels of our enterprise, across technical and business teams. You will have a customer focussed mindset, with outstanding socialisation, written and verbal communication skills, as well as a curious, energetic personality.

We're empowered to deliver for our teams and to delight our customers. We provide an inclusive and supportive environment that nurtures talented people, trusts our teams to deliver their best, and leverages modern work practices and technologies. It's an unexpectedly dynamic and collaborative culture that feels more like a start-up than a 213-year old icon.

What you’ll deliver with us

Commercial & Strategic Priorities

• Provide advanced level Microsoft 365 and Power Platform support covering both end-user issues and business critical solutions.
• Stay current with Microsoft 365 and Power Platform developments.
• Maintains awareness of current Information Security standards and ensures all activities comply with the standards.
• Collaborate with cross-functional teams to gather requirements and deliver scalable, supportable, secure solutions aligned with strategic business goals.
• Experience in providing 3rd level advanced support of Microsoft 365 and Power Platform technologies within an enterprise.
• Experience of working across many levels of an enterprise from end-user issues, though to assisting with critical business solutions.
• Awareness of trends and best practices in Microsoft 365 and the Power Platform.

We’re delivering together

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.

We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applicationsfrom people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees.

We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace. If you have any questions about accessibility, please contact our Diversity & Inclusion team on [e-mail].