Technical Service Engineer - Medium Voltage

Eaton; City of Melbourne; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Car allowance

Bonus

On-site parking

Training & development

Job summary

Eaton is seeking a Technical Services Engineer to join the Power Distribution Systems and Services Division in Rowville, Australia. The role involves field engagement, training, commissioning, diagnostics and testing for MV equipment across the ANZ partner network.

You will lead troubleshooting, interpret measurements, create documentation and provide technical support while collaborating with customers and service partners to improve service delivery and outcomes.

Qualifications

• 5+ years of experience with MV switchgear diagnostics and protection relay settings.
• Strong knowledge of electrical safety standards for MV equipment.
• Hands-on field service experience in commissioning, testing and supervision of subcontractors.

Responsibilities

• Provide remote and on-site technical support for MV equipment across the ANZ service partner network.
• Lead troubleshooting, diagnostics and resolution of complex MV product faults and field investigations.
• Prepare commissioning, testing and maintenance documentation including SWMS and work packs.
• Develop and deliver trainings for Field Service Technicians and partners.
• Interpret electrical schematics and test reports to support installations.
• Collaborate with sales, service partners and customers to improve service delivery.

Skills

MV switchgear diagnostics

Protection relay settings

Electrical measurements

Field service experience

Data interpretation

Tools

Electrical test equipment

Job description

Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. Our Power Distribution Systems & Services Division (PDSS) offers power management solutions predominantly in renewable, mining, industrial, utility, commercial, data centres, mission critical infrastructure, residential, construction, transport networks and healthcare segments. Our custom engineered products and services are designed with a mission of achieving unparalleled safety while helping our customers on their mission to reduce their consumption and enter the carbon neutral world.

We are seeking a Technical Services Engineer to join our Power Distribution Systems and Services Division in Rowville. This role combines leadership with direct field engagement, supporting training, commissioning, diagnostics, site testing, installation assessments, and electrical measurement activities for Medium Voltage (MV) equipment across the ANZ service partner network.

Key Responsibilities

• Provide expert remote and on-site technical support for Medium Voltage (MV) equipment across the ANZ service partner network
• Lead troubleshooting, diagnostics and resolution of complex MV product faults, including escalations and field investigations
• Prepare the commissioning, testing, and maintenance MOP / documentation, including work instructions, work packs, and Safe Work Method Statements (SWMS)
• Develop the program and deliver trainings for internal Field Service Technicians (FSTs), Approved Service Providers (ASPs) and customers
• Develop deep product expertise and guide technicians through commissioning, testing, maintenance and fault-finding activities
• Conduct installation assessments as required and verify MV equipment performance against Eaton and customer standards
• Perform, interpret and validate electrical measurements and data downloads from MV switchgear, protection relays and smart devices
• Act as the key liaison between clients and ASPs, and providing technical support
• Support implementation and continuous improvement of service systems, including CRM, ticketing and case-management tools
• Collaborate with sales, service partners and customers to improve service delivery, drive customer satisfaction and enhance field capability

Qualifications

• 5+ years of experience with MV switchgear diagnostics, protection relay settings, electrical measurements and data downloads from MV/LV smart devices
• Strong technical understanding of equipment and safety standards of medium voltage, primary/secondary switchgear, circuit breakers, transformers, and protection systems
• Hands on field service experience in commissioning, site testing, integrated testing, installation assessments and supervision of subcontractors or technicians
• Ability to interpret electrical schematics, SLDs, protection coordination documentation and test reports
• Strong electrical safety awareness (PPE, LOTO, switching procedures)
• Proficiency with diagnostic tools and electrical measurement equipment
• Good speaking, written and verbal skills
• Good capability to work with Microsoft applications
• Holds a non-restricted Electrical Licenses
• Electrical contractor license, or willing obtain for QTP of business

What We Offer

• Competitive salary, car allowance and bonus
• On-site parking
• Inclusive and supportive working environment
• Volunteer days
• Outstanding training and development programs for both professional and personal development

We are committed to ensuring equal employment opportunities for all job applicants and employees. Our recruitment processes encourage diversity by utilising a balanced selection criteria regardless of the applicants age, gender, gender identity, ethnicity, religion, sexual orientation, or any other status protected or required by law. Eaton prides itself in truly representing the people within our communities.