Technical Service Coordinator

Otto Bock Australia; The Hills Shire Council; On-site; AUD 80,000 - 98,000; Full time

Benefits offered by this job

Birthday Leave

Festive Season Leave

Parental and Secondary Carer Leave

Employee Assistance Program (EAP)

Modern office in Norwest with onsite-

Company celebrations

Professional development & mentoring

Collaborative team culture

Job summary

Ottobock Australia is seeking a Technical Service Coordinator based in Norwest. The role blends administration, customer service and coordination of prosthetic equipment, repairs and warranty items, with full product training provided.

You will manage trials, service requests and loan equipment, liaising with customers, clinicians and the sales team to ensure timely, accurate outcomes and a high level of service support.

Qualifications

• Previous experience in admin, office coordination, marketing support or customer service.
• Strong Microsoft Office skills (Word, Excel, PowerPoint, Outlook).
• Excellent written and verbal communication skills.
• Strong organisational skills and attention to detail.
• Full Australian working rights.

Responsibilities

• Responding to customer enquiries via phone and email.
• Managing the Technical Services inbox.
• Raising trial, service and repair requests within SAP.
• Coordinating loan equipment to meet customer requirements.
• Preparing quotes, purchase orders and customer billing.
• Following up customers and internal stakeholders regarding outstanding information, loan extensions and equipment returns.
• Working closely with the Sales team to support customer service outcomes.
• Maintaining accurate data entry and records management.
• Following established work instructions, policies and processes.
• Unpacking and checking incoming equipment.
• Booking loan equipment in and out of the system.
• Receiving returned items and coordinating their next destination.
• Assisting with the efficient movement and tracking of products through the service and repair process.

Skills

MS Office

SAP

Communication

Organisation

Tools

SAP

Job description

Ottobock is a global leader in prosthetic, orthotic and mobility solutions, helping people maintain or regain their freedom of movement, enhance their independence and improve their quality of life.

For more than 100 years, Ottobock has been committed to developing innovative healthcare solutions that make a real difference. Our people are passionate about delivering exceptional products, service and support to clinicians, healthcare providers and the people who rely on our technology every day.

At Ottobock Australia, we foster a collaborative, inclusive and values-driven culture where our employees are encouraged to contribute, grow and make a meaningful impact.

About the Role

We are seeking a Technical Service Coordinator to join our team based in Norwest.

This position offers an excellent opportunity for someone who enjoys administration, customer service and working in a technically focused environment. You do not need to be a technician; however, you will be confident managing and coordinating activities relating to prosthetic and orthotic products, repairs, servicing, loan equipment and warranty claims. Full training on our products and processes will be provided to support your success in the role.

Working closely with customers, clinicians and our sales team, you will play a key role in coordinating trials, repairs, service requests and loan equipment, ensuring a positive customer experience and high level of service support.

Key Responsibilities

• Responding to customer enquiries via phone and email
• Managing the Technical Services inbox
• Raising trial, service and repair requests within SAP
• Coordinating loan equipment to ensure customer requirements are met on time
• Preparing quotes, purchase orders and customer billing relating to repairs and loan equipment
• Following up customers and internal stakeholders regarding outstanding information, loan extensions and equipment returns
• Working closely with the Sales team to support customer service outcomes
• Maintaining accurate data entry and records management
• Following established work instructions, policies and processes

In addition to administrative and customer-facing duties, this role includes practical coordination of equipment and inventory, including:

• Unpacking and checking incoming equipment
• Booking loan equipment in and out of the system
• Receiving returned items and coordinating their next destination
• Assisting with the efficient movement and tracking of products through the service and repair process

About You

• Previous experience in an administration, office coordination, marketing support or customer service role.
• Strong Microsoft Office skills, particularly Word, Excel, PowerPoint and Outlook.
• Experience with SAP highly regarded.
• Excellent written and verbal communication skills.
• Strong organisational skills and attention to detail.
• Positive, proactive and adaptable approach, with a willingness to learn and support the team.
• Ability to work independently and collaboratively within a team environment.
• Full Australian working rights.

What We Offer

• Attractive remuneration and annual bonus opportunity
• Birthday Leave and Festive Season Leave
• Employer-paid Parental and Secondary Carer Leave
• Employee Assistance Program (EAP)
• Modern office environment in Norwest with onsite parking
• Company celebrations
• Professional development, training and mentoring
• Collaborative and supportive team culture

At Ottobock, we believe diversity, equity and inclusion strengthen our organisation and the communities we serve. We are committed to creating a workplace where everyone feels valued, respected and supported to thrive, and we encourage applications from candidates of all backgrounds, experiences and abilities.