Technical Operations Officer

Transport for NSW; Newcastle; On-site; AUD 103,000 - 119,000; Full time

Job summary

Sydney Trains is seeking a Technical Operations Officer for Operational Technology in Hamilton, NSW. This fixed-term, full-time role focuses on maintaining critical OT systems across telecom, data, CCTV, and passenger information networks to ensure safe and reliable rail operations.

The role requires hands-on field work, incident management, and change control, with travel across the network and on-call duties. A Cable Licence is required, and a Certificate IV in Telecommunications is preferred.

Qualifications

• Must hold a current Cable Licence.
• Ideally Certificate IV in Telecommunications.
• Hands-on experience with field installations and maintenance of communications, CCTV, audio-visual equipment, or similar technical systems.
• Willingness to travel across the network and to support on-call duties.

Responsibilities

• Install, commission, maintain, and rectify faults in train running and rail safety-critical systems, including Operational Technology assets.
• Implement Operational Technology solutions for customers as delegated, ensuring a customer-focused approach.
• Maintain accurate records of service changes and ensure change management processes are followed.
• Participate in skill development programs to stay current with technologies and support effective incident response.
• Support troubleshooting of critical systems such as CCTV, PA systems, Opal readers, train control systems, and radio networks.

Skills

Cable Licence

IP networking basics

Education

Certificate IV in Telecommunications

Job description

Technical Operations Officer - Operational Technology (Temporary Opportunity until 30th July 2027)

Organisation/Entity: Sydney Trains

Job category: Projects

Job location: Hamilton, NSW, AU, 2303

Job reference number: 112461

Employment type: Fixed Term Full-Time

Salary range: $102853.0-$119266.0

You see the big picture, you’ve always worked on a grand scale, and now you’re ready to re-focus on grand impact.

You have the opportunity to gain a wealth of expertise and a diverse range of skills, providing insight and knowledge without losing sight of your work-life balance or wellbeing.

In this role, you'll:

Play a key role in maintaining and ensuring the availability of critical Operational Technology systems. These systems include Cable Networks, Power Supplies, Radio Systems, Data & Voice Systems, Condition Monitoring Systems, and Passenger Information Systems. You’ll be responsible for incident response, maintenance, and troubleshooting to keep Sydney Trains rail network safe and running smoothly.

Key Responsibilities:

• Install, commission, maintain, and rectify faults in train running and rail safety-critical systems, including Operational Technology assets.
• Implement Operational Technology solutions for customers as delegated, ensuring a customer-focused approach.
• Maintain accurate records of service changes and ensure change management processes are followed.
• Participate in skill development programs to stay current with technologies and support effective incident response.
• Support troubleshooting of critical systems such as CCTV, PA systems, Opal readers, train control systems, and radio networks.

This is a Fixed-term Full time on site role based in Hamilton until 30th July 2027, which will require travel across the network as well as availability for on-call duties.

You’re a hands-on, safety focused, proactive individual who can work with live systems and communicate effectively with clients, engineers and stakeholders.

You have practical experience with field installations and maintenance of communications, CCTV, audio-visual equipment, or similar technical systems. As well as an in-depth technical understanding with the ability to troubleshoot and solve problems in live systems.

You must hold a current and valid Cable Licence and ideally Certificate IV in Telecommunications.

You may have experience in a technical role working on telecommunications, fibre optic systems, or signal communication cables. You may also have a basic understanding of IP addressing and networking, but this isn’t essential.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

At Sydney Trains, our rail services keep Sydney moving by putting our customers at the centre of everything we do. We work with our local communities to deliver safe, timely and efficient rail services 24 hours a day, seven days a week.

Our trains and network are evolving to meet the needs of our customers now and well into the future. We’re continuing to integrate technological innovations that help us deliver a smarter and more sustainable network.

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers .

This is an in-person, on-site role.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

Job Segment: Telecom, Telecommunications, Operations Manager, Audio Visual, Change Management, Technology, Operations, Creative, Management

Transport acknowledges the Aboriginal people of the country on which we work, their traditions, culture and a shared history and identity. We also pay our respects to Elders past and present and recognise the continued connection to country.