Customer Support Representative

Toyota Finance Australia; Sydney; Hybrid; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Flexible hours & workspaces

Career development

Employee Car Benefit Scheme

Wellness facilities & EAP

Job summary

Toyota Finance Australia (TFA) is seeking a Customer Support Representative to deliver exceptional service to Toyota Fleet Management's customers and sales team. You will respond to enquiries, coordinate day-to-day fleet sales quotes and provide proactive sales support that drives satisfaction and growth.

This internal, relationship-focused role requires strong organisation, a customer-first mindset and the ability to build partnerships with internal customers.

Qualifications

• Previous experience in fleet management, automotive, finance or a related industry will be highly regarded.
• Strong written and verbal communication skills with the confidence to build relationships and deliver excellent customer service.
• Exceptional organisational and time management abilities, with a keen eye for detail and the ability to manage competing priorities.
• A collaborative team player who can also work independently and take ownership of outcomes.

Responsibilities

• Manage the Commercial Vehicle inbox, coordinating incoming requests and ensuring they are allocated to the right team members and completed in a timely manner.
• Work closely with regional teams to review requests, provide guidance and ensure all information is accurate and complete.
• Prepare weekly and monthly reports to track Commercial Vehicle activities and support business decision-making.
• Support the Commercial Vehicle Manager with compliance and risk activities, including gathering and maintaining accurate data for reporting and review.
• Contribute to the continuous improvement of the Commercial Vehicle team by helping develop and enhance processes, procedures and ways of working.

Skills

Fleet management

Communication

Organisational skills

MS Office

Tools

Microsoft Office

Job description

Toyota Finance Australia (TFA) is the country’s largest automotive financier. Our past gives us credibility and knowledge. But it’s what the future holds, and how we can make the world a better place, that excites us. It’s not just about technology but what it can do for people. In Australia there are two separate businesses: Toyota Motor Corporation Australia (TMCA) and Toyota Finance Australia (TFA). While we work closely together, TMCA focuseson vehicles and here at Toyota Finance Australia our priority is to provide finance, insurance and fleet management. At TFA we’re committed to empowering our customers to get into their new car and onto the road. We’re also passionate about, and committed to, our people. Our philosophy of Here To Move You represents our commitment to not only move our customers, but help our employees grow. Your success at TFA is important to us, and we pride ourselves on a work culture that supports and rewards people. From partnering with you to support your career growth, to providing you with opportunities to learn, improve, feel engaged and appreciated, we celebrate our people and the difference they bring. We strive to create a workplace that not only gives equal opportunities to people of all backgrounds and abilities but supports them to reach their full potential. We’re working towards a future where we look out for each and our planet. Where we enrich lives with the safest and most responsible ways of moving. This is the kind of tomorrow we’re imagining here at TFA. Join us and help drive the future.

What you'll contribute to

As a Customer Support Representative, you'll play a vital role in delivering exceptional service and support to Toyota Fleet Management's customers and sales team. Acting as a key point of contact, you'll respond to customer enquiries, coordinate day-to-day fleet sales commercial quote requirements and provide proactive sales support that helps drive customer satisfaction and business growth. This is an internal relationship-focused role where you'll build strong partnerships with internal customers, develop a deep process understanding and contribute to the ongoing growth and success of the sales portfolio. Your support will enable commercial pricing analysts and the Commercial Sales Manager to focus on strategic customer initiatives while ensuring customers receive a seamless, responsive and high-quality experience. If you're highly organised, customer-focused and enjoy building relationships, this is a fantastic opportunity to join a collaborative team within a trusted and recognised brand. This is a max term role until September 2027 based at Grosvenor Place, Sydney.

How you'll make an impact

• Manage the Commercial Vehicle inbox, coordinating incoming requests and ensuring they are allocated to the right team members and completed in a timely manner.
• Work closely with regional teams to review requests, provide guidance and ensure all information is accurate and complete.
• Prepare weekly and monthly reports to track Commercial Vehicle activities and support business decision-making.
• Support the Commercial Vehicle Manager with compliance and risk activities, including gathering and maintaining accurate data for reporting and review.
• Contribute to the continuous improvement of the Commercial Vehicle team by helping develop and enhance processes, procedures and ways of working.
• Maintain the recording and tracking of all correspondence within the Commercial Vehicle Register and update the Customer Folders within the CV Inbox for audit and reference requirements.

Your attributes

Your attributes - If you've got one or more, we'd love to hear from you!

• Previous experience in fleet management, automotive, finance or a related industry will be highly regarded, although not essential.
• Strong written and verbal communication skills with the confidence to build relationships, influence stakeholders and deliver excellent customer service.
• Exceptional organisational and time management abilities, with a keen eye for detail and the ability to manage competing priorities.
• A collaborative team player who can also work independently and take ownership of outcomes.
• Proficiency in Microsoft Office, particularly Excel, PowerPoint and Word, with the ability to analyse information and create professional business documents and presentations.

Life at Toyota & What we offer you

We pride ourselves on a work culture that supports and rewards people. From development programs to recognition programs, we make sure everyone at Toyota Finance Australia lives their best possible life. After all, our people are our greatest assets.

Toyota Australia is well-recognised for offering:

• Flexible hours and workspaces
• Career Development
• 26 weeks paid primary carers leave & 8 weeks paid parental leave for secondary carers
• Wellness facilities & Employee Assistance Program (private coaching available to you and your family)
• Paid volunteer days to support your community / Employee Community Grants Fund
• Employee Car Benefit Scheme

Building a great place to work

You're welcome to find out more by visiting our careers page: https://tfacareers.com.au/

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are happy to adjust the recruitment process for your accessibility requirements. Please contact us and let us know your preferred type of communication and we will be in touch as soon as possible to discuss your requirements.

Toyota is an endorsed employer for all women. Please review Work180 website for further information. We don't require a cover letter or selection criteria to be addressed. Come with us and help create the future.