Technical Lead, Salesforce

Virgin Australia; Sydney; Hybrid; AUD 150,000 - 210,000; Full time

Benefits offered by this job

Discount flights

Hybrid work style

Brisbane head office

Travel insurance discounts

Lounge membership

Wellbeing app

Job summary

Virgin Australia is seeking a Senior Salesforce Technical Lead to shape how we use Salesforce across Guest Contact Centre, Corporate Sales and SME. You’ll own architecture, design and delivery, working closely with business teams and external partners to turn priorities into practical, scalable solutions.

Based in Australia with a hybrid work model, you’ll lead a small delivery team, guide agents of change and help embed Agentforce AI into our platforms, delivering secure, reliable and

Qualifications

• Extensive experience in a Salesforce role focused on architecture and technical solution design.
• Hands-on experience with Salesforce Service Cloud and Sales Cloud; Agentforce, Marketing Cloud, Revenue Cloud or CPQ is an advantage.
• Experience leading or guiding a small team of employees, contractors or external delivery partners.
• Strong communication skills and the ability to build relationships with stakeholders.
• Salesforce certifications are desirable.

Responsibilities

• Shape how the Salesforce platform evolves and deliver capabilities across the airline.
• Lead solution design, guide internal and third‑party developers, and contribute hands‑on where needed.
• Embed Agentforce (Salesforce AI) and ensure changes are secure, reliable, supportable and ready for operation.
• Collaborate with business teams to translate priorities into scalable Salesforce solutions.

Skills

Salesforce architecture

Sales Cloud & Service Cloud

Agentforce experience

Team leadership

Stakeholder communication

Salesforce certifications

Tools

Salesforce Platform

CRM integrations

Job description

We’re the airline that dares to be different, bold, down-to-earth and built around giving our guests real choice. Safety is our backbone, service is our heartbeat, and our people are our superpower.

At Virgin Australia, we’re on a mission to be Australia’s most loved airline. Join us in shaping the technology that helps our people deliver for guests and the business.

We’re vibrant, authentic and unapologetically human. Bring your whole self, your Virgin Flair and your ambition to a team that values individuality, innovation and meaningful work.

What you’ll be doing

Our Technology team builds and supports the platforms that help Virgin Australia operate and serve our guests. We work closely with teams across the airline to make technology simpler, more reliable and useful in the real world.

Salesforce supports teams across 13 areas of our business, including Guest Contact Centre, Corporate Sales and SME, as well as Cargo and staff travel. As the Technical Lead, Salesforce, you’ll shape how the platform evolves and help deliver capabilities that make a difference across the airline.

You’ll partner with business teams to understand their priorities and turn them into strong Salesforce solutions, from enhancements to broader enterprise change. You’ll lead solution design, guide internal and third‑party developers, and contribute hands‑on where needed. You’ll also help embed Agentforce (Salesforce AI), including its current introduction into SME, and ensure changes are secure, reliable, supportable and ready for operation.

This role is a hybrid, permanent opportunity that can be based out of either our Brisbane or Sydney office.

You’ll be great in this role if you…

You bring deep Salesforce expertise across architecture, solution design and development, and can move confidently between business needs and technical detail. You enjoy guiding delivery teams and supplier partners while staying close enough to the work to contribute directly. You communicate clearly, manage priorities and dependencies, and make technical choices understandable to stakeholders.

• Extensive experience in a Salesforce role focused on architecture and technical solution design.
• Strong hands‑on experience with both Salesforce Service Cloud and Sales Cloud. Experience with Agentforce, Marketing Cloud, Revenue Cloud or CPQ is an advantage.
• Experience leading or guiding a small team of employees, contractors or external delivery partners.
• Strong communication skills and the ability to build relationships with stakeholders
• Salesforce certifications are also desirable.

What you’ll get from us

We’re committed to looking after you, with benefits that include:

• Discounted flights for you and your loved ones (including $1000 worth of travel credits per year)
• A flexible, hybrid work style. Work from home or the office, adapt your location to suit your style and needs
• A Brisbane head office in South Bank, close to public transport, dining and the Parklands
• Discounts on travel insurance, lounge membership, car hire, accommodation, and experiences worldwide
• Cheaper hospitality, retail, technology, beauty and wellness services
• Free counselling and access to a wellbeing app to support your physical, mental, social and financial health
• ‘Dress for Your Day’ – enjoy the freedom to wear whatever makes you feel great for the type of work you do and the day you have ahead of you.

When everyone is included, everyone wins

We encourage applications from Indigenous Australians, people with disability, people from diverse cultural backgrounds, members of the LGBTQI+ community and anyone who wants to join our team.