Technical Lead, Salesforce

Virgin Australia; Brisbane; Hybrid; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Discounted flights for you and family

Hybrid work model

Brisbane head office in South Bank

Travel discounts and insurance perks

Wellbeing app and counselling

Dress for Your Day

Job summary

Virgin Australia is seeking a Salesforce Technical Lead to shape the platform architecture and guide delivery teams across Guest Contact Centre and Sales Cloud initiatives. You’ll translate business priorities into robust Salesforce solutions and contribute hands-on where needed, including embedding Agentforce AI capabilities.

This hybrid, permanent role can be based in Brisbane or Sydney, within our Technology team, delivering secure, reliable Salesforce services that support guests and the

Qualifications

• Deep Salesforce expertise across architecture and solution design.
• Hands-on experience with Salesforce Service Cloud and Sales Cloud; Agentforce is a plus.
• Experience leading or guiding small teams of employees or partners.
• Strong communication skills and stakeholder relationship-building.
• Salesforce certifications are desirable.

Responsibilities

• Lead solution design and guide internal and external developers.
• Partner with business teams to translate priorities into Salesforce capabilities.
• Embed Agentforce AI initiatives and ensure secure, reliable operation.
• Coordinate with delivery partners and manage dependencies.

Skills

Salesforce Architecture

Solution Design

Sales Cloud

Service Cloud

Agentforce

Leadership

Stakeholder Management

Tools

Salesforce

Job description

We’re the airline that dares to be different, bold, down-to-earth and built around giving our guests real choice. Safety is our backbone, service is our heartbeat, and our people are our superpower.

At Virgin Australia, we’re on a mission to be Australia’s most loved airline. Join us in shaping the technology that helps our people deliver for guests and the business.

We’re vibrant, authentic and unapologetically human. Bring your whole self, your Virgin Flair and your ambition to a team that values individuality, innovation and meaningful work.

What you’ll be doing

Our Technology team builds and supports the platforms that help Virgin Australia operate and serve our guests. We work closely with teams across the airline to make technology simpler, more reliable and useful in the real world.

Salesforce supports teams across 13 areas of our business, including Guest Contact Centre, Corporate Sales and SME, as well as Cargo and staff travel. As the Technical Lead, Salesforce, you’ll shape how the platform evolves and help deliver capabilities that make a difference across the airline.

You’ll partner with business teams to understand their priorities and turn them into strong Salesforce solutions, from enhancements to broader enterprise change. You’ll lead solution design, guide internal and third‑party developers, and contribute hands‑on where needed. You’ll also help embed Agentforce (Salesforce AI), including its current introduction into SME, and ensure changes are secure, reliable, supportable and ready for operation.

This role is a hybrid, permanent opportunity that can be based out of either our Brisbane or Sydney office.

You’ll be great in this role if you…

You bring deep Salesforce expertise across architecture, solution design and development, and can move confidently between business needs and technical detail. You enjoy guiding delivery teams and supplier partners while staying close enough to the work to contribute directly. You communicate clearly, manage priorities and dependencies, and make technical choices understandable to stakeholders.

• Extensive experience in a Salesforce role focused on architecture and technical solution design.
• Strong hands‑on experience with both Salesforce Service Cloud and Sales Cloud. Experience with Agentforce, Marketing Cloud, Revenue Cloud or CPQ is an advantage.
• Experience leading or guiding a small team of employees, contractors or external delivery partners.
• Strong communication skills and the ability to build relationships with stakeholders
• Salesforce certifications are also desirable.

What you’ll get from us

We’re committed to looking after you, with benefits that include:

• Discounted flights for you and your loved ones (including $1000 worth of travel credits per year)
• A flexible, hybrid work style. Work from home or the office, adapt your location to suit your style and needs
• A Brisbane head office in South Bank, close to public transport, dining and the Parklands
• Discounts on travel insurance, lounge membership, car hire, accommodation, and experiences worldwide
• Cheaper hospitality, retail, technology, beauty and wellness services
• Free counselling and access to a wellbeing app to support your physical, mental, social and financial health
• ‘Dress for Your Day’ – enjoy the freedom to wear whatever makes you feel great for the type of work you do and the day you have ahead of you.

When everyone is included, everyone wins

We encourage applications from Indigenous Australians, people with disability, people from diverse cultural backgrounds, members of the LGBTQI+ community and anyone who wants to join our team.