Technical Hair Advisor - Part-Time

Henkel; Sydney; Hybrid; AUD 39,000 - 55,000; Part time

Benefits offered by this job

Hybrid work model

Flexible hours

Work from anywhere up to 30 days per y

Global growth opportunities

Wellbeing programs

Parental leave (8 weeks)

Employee Share Plan

Flexible public holidays

Product allocation

Job summary

Henkel is seeking a part-time Technical Hair Advisor to support consumers across Australia and New Zealand. You will use your professional hairdressing expertise to provide technical advice, product recommendations and solutions across the Henkel and Schwarzkopf portfolio.

You will partner with Sales and Marketing to deliver technical education, including webinars, retailer training, masterclasses and product knowledge resources.

Qualifications

• Qualified hairdresser with strong expertise in hair colour, care and styling.
• Excellent verbal and written communication skills.
• Strong customer service, problem-solving and relationship-building skills.
• Confident educating consumers, retailers and non-technical audiences.
• Strong organisational, administrative and Microsoft Office skills.
• Ability to work independently and collaborate effectively across teams.

Responsibilities

• Respond to consumer enquiries, complaints, feedback and technical questions.
• Provide expert hair care and colour advice, product recommendations and education.
• Manage consumer cases, documentation, reporting, follow-ups and resolutions.
• Develop and deliver retailer training, webinars, masterclasses and learning content.
• Partner with Sales and Marketing on customer engagement and product launches.
• Analyse consumer feedback and trends, escalating product and quality concerns.
• Support product testing, innovation, influencer programs and technical projects.
• Perform other duties and responsibilities as reasonably required.

Skills

Hair colour expertise

Communication

Customer service

Educating others

Team collaboration

MS Office

Education

Hairdressing qualification

Tools

Microsoft Office

Job description

About this Position

Henkel is on the lookout for someone to join the team on a part-time basis (2 days per week) as a Technical Hair Advisor. In this role, you'll use your professional hairdressing expertise to support consumers across Australia and New Zealand, providing technical advice, product recommendations and solutions across the Henkel and Schwarzkopf portfolio.

You'll also partner with Sales and Marketing to deliver engaging technical education, including webinars, retailer training, masterclasses and product knowledge resources. With exposure to product launches, innovation, testing and influencer initiatives, you'll play a key role in sharing consumer insights, identifying opportunities for improvement and helping deliver exceptional customer experiences while strengthening the Schwarzkopf brand.

What you´ll do

• Respond to consumer enquiries, complaints, feedback and technical questions.
• Provide expert hair care and colour advice, product recommendations and education.
• Manage consumer cases, documentation, reporting, follow-ups and resolutions.
• Develop and deliver retailer training, webinars, masterclasses and learning content.
• Partner with Sales and Marketing on customer engagement and product launches.
• Analyse consumer feedback and trends, escalating product and quality concerns.
• Support product testing, innovation, influencer programs and technical projects.
• Perform other duties and responsibilities as reasonably required.

What makes you a good fit

• Qualified hairdresser with strong expertise in hair colour, care and styling.
• Excellent verbal and written communication skills.
• Strong customer service, problem-solving and relationship-building skills.
• Confident educating consumers, retailers and non-technical audiences.
• Strong organisational, administrative and Microsoft Office skills.
• Ability to work independently and collaborate effectively across teams.

Some perks of joining Henkel

• Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
• Diverse national and international growth opportunities
• Global wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks
• Employee Share Plan with voluntary investment and Henkel matching shares
• Flexible Public Holidays
• Company Products Allocation

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.