Technical Field Engineer (Qld)

St Vincent'S Health Australia; City of Brisbane; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Discounted gym access via Fitness Pass

Private health insurance discounts

Salary sacrifice program (smart salary

Educational development support and PA

Job summary

St Vincent’s Health Australia is seeking a Technical Field Engineer to provide first and second-level IT support for computer systems, software, and hardware, remotely and face-to-face across hospitals and aged care sites in Queensland. The role includes on-site duties, after-hours on-call, and delivering high-quality service.

The candidate should have a Certificate IV in IT Support (or equivalent), 3+ years in field engineering or desktop support, strong PC hardware and networking skills, and

Qualifications

• Current Australian driver's license and reliable vehicle is a MUST Certificate IV in Information Technology Support (or equivalent experience)
• Minimum 3+ years’ experience in field engineering, desktop support or IT technical roles
• Strong knowledge and skills in PC hardware and associated devices
• Good understanding and associated skills in networking
• Experience supporting AV systems, nurse call, telephony and comms room infrastructure
• Working knowledge of Cisco, VoIP, DECT and Analog Phone setup and configuration
• Must be able to commit to fulltime hours, including after-hours on-call requirements as detailed above

Responsibilities

• Deliver high-quality client service, managing issues with integrity, compassion, and timely resolution
• Work from various sites across our Hospital and Aged Care network in QLD to resolve technical incidents
• Participate in the after-hours on-call roster

Education

Certificate IV in Information Technology Support

Tools

Cisco

VoIP

DECT

Analog Phone setup

Job description

We are St Vincent’s Health Australia, Australia’s largest not-for-profit provider of health and aged care services.

Founded by The Sisters of Charity in 1857, our +30,000 healthcare superheroes operate public and private hospitals, residential aged care, community and virtual care, and outreach programs.

About the role

Be part of a busy and collaborative team providing first and second-level technical support for computer systems, software, and hardware issues, both remotely and face-to-face. Troubleshoot, monitor, and restore personal computers and devices connected to the network

• Deliver high-quality client service, managing issues with integrity, compassion, and timely resolution

• Work from various sites across our Hospital and Aged Care network in QLD to resolve technical incidents

• Participate in the after-hours on-call roster

About you

• Current Australian driver's license and reliable vehicle is a MUST Certificate IV in Information Technology Support (or equivalent experience)

• Minimum 3+ years’ experience in field engineering, desktop support or IT technical roles

• Strong knowledge and skills in PC hardware and associated devices

• Good understanding and associated skills in networking

• Experience supporting AV systems, nurse call, telephony and comms room infrastructure

• Working knowledge of Cisco, VoIP, DECT and Analog Phone setup and configuration

• Must be able to commit to fulltime hours, including after-hours on-call requirements as detailed above

Why work at St Vincent’s?

• Join us on our mission to provide care to all, including the most at-risk people in our community

• Discounted access to many gyms for you and your family with Fitness Passport

• Access to discounted private health insurance with Medibank

• Access to a salary sacrifice program (smart salary). Make a proportion of your salary tax-free!

• Committed to financial support for educational development, scholarship programs, paid study leave

Sponsorship / work rights for Australia

Please note, visa sponsorship is not available for this position. For this role you must be an Australian or New Zealand citizen or have an Australia visa that grants you the work rights necessary for the role.

Your employment is conditional upon the completion of all role-required pre-employment checks, including relevant immunisations.

Equal opportunity

We celebrate diversity & inclusion and are committed to equal employment opportunity for everyone.

At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

Technical Field Engineer (QLD) • Brisbane, QLD, AU