Technical Field Engineer (Nsw)

St Vincent'S Health Australia; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Not-for-profit salary sacrificing

Vehicle novated leasing

Meals & Entertainment card

Free annual flu vaccination

Fitness Passport access

Employee Assistance Program

Job summary

St Vincent's Health Australia is seeking Technical Field Engineers to support NSW digital and technology operations across hospital and aged care networks. You will deliver first and second level IT support remotely and on site, ensuring rapid resolution and excellent service.

Ideal candidates have Cert IV in IT Support (or Cert III with extensive experience), 2+ years in IT/telecom, and proficiency with Cisco, VoIP, and AV systems.

Qualifications

• Cert IV in IT Support or Cert III with strong relevant experience.
• Minimum 2 years’ experience in Telecommunications, Desktop, Field Engineering or related IT roles.
• Must participate in after-hours on-call roster.
• Current driver’s license with 24/7 vehicle access.

Responsibilities

• Provide 1st and 2nd level IT support for hardware and software onsite and remotely.
• Troubleshoot Windows, Office 365, networking, printers, drivers.
• Maintain equipment, stock and spare parts at designated locations.
• Support nurse call systems, telephony, AV equipment.
• Participate in after-hours on-call roster (roster allowances apply).

Skills

IT support certification

2+ years IT/telecom experience

After-hours on-call

Driver's license

PC hardware knowledge

Networking basics

AV systems experience

Cisco/VoIP/DECT setup

Education

Cert IV in Information Technology Support

Cert III in Information Technology Support

Tools

Cisco equipment

VoIP systems

DECT phones

Job description

Supporting the leadership of a more connected future of care

St Vincent's has been a leader in Australia's health and aged care landscape for more than 165 years. Since our founders, the Sisters of Charity, opened our first hospital in 1857, our services and people have been behind some of Australia's most important medical breakthroughs. Today, as we expand care beyond hospital walls and create more connected models of care, St Vincent’s is helping shape a better, fairer health and aged care system.

We are looking for a special kind of person - a St Vincent’s kind of person. Someone who combines sharp thinking, good judgement and deep care for others.

The Opportunity

We are presently recruiting multiple Technical Field Engineer roles to bolster our existing, high performing NSW team, and in doing so, uplifting the overall capability of our business-critical National Service Management footprint.

These vacancies have come about through a combination of internal career development opportunities and temporary secondments, supporting business critical projects as St Vincent’s progresses through an exciting period of growth and technology transformation.

Consequently, we can offer a blend of permanent ongoing and fixed term contract appointments, with a minimum contract term of 12 months.

Key Responsibilities

As key members of our NSW Digital & Technology operations, you will provide first and second-level technical support for computer and telephony systems, software, and hardware issues, both remotely and on site across our Hospital and Aged Care network.

You will troubleshoot, monitor, and restore personal computers and devices connected to our network, whilst consistently delivering the highest levels of customer service; managing issues with efficiency, integrity and compassion.

Key day to day accountabilities include:

• Providing prompt and effective 1st and 2nd level support for all end-user IT hardware and software issues onsite and remotely
• Respond to faults involving Windows desktop operating systems, Office 365 applications, network connectivity, printer queues, and device drivers.
• Ensure equipment, stock, and spare parts are maintained and available at designated locations.
• Provide support and incident response for nurse call systems, telephony handsets, and meeting room AV equipment.
• Participate in the after-hours on-call roster (on call allowance and call out payments apply)

About You

As a dynamic and dedicated technology professional, you understand the critical role of IT operations within a multi-site healthcare environment such as St Vincent’s.

You are customer centric, driven by a desire to quickly resolve technology issues whilst constantly identifying opportunities to minimise future disruptions and outages. Furthermore, you thrive in complex environments, quickly identifying the issue and translating complexity into clear advice, decisions and action.

To be successful in these roles, it is anticipated you will possess:

• A Cert IV in Information Technology Support, or at a minimum, a Cert III in Information Technology Support implemented with significant experience in a similar role
• A minimum of 2 years’ experience in Telecommunications, Desktop, Field Engineering or other relevant IT roles
• The ability to participate in our after-hours, on-call roster (mandatory for all Technical Field Engineers)
• A current, valid driver’s license with 24/7 access to a reliable car (vehicle usage allowance applies)
• Strong knowledge and skills in PC hardware and associated devices
• Good understanding and associated skills in networking
• Experience supporting AV systems, nurse call, telephony and comms room infrastructure
• Working knowledge of Cisco, VoIP, DECT and Analog Phone setup and configuration

Whilst not essential, previous exposure to healthcare operational environments will be highly regarded.

Why Join St Vincent’s?

At St Vincent’s, our people are inspired by a shared commitment to Compassion, Justice, Integrity and Excellence. We are building a better and fairer health and aged care system and believe our greatest strength lies in our people.

You will join an organisation that:

• Makes a meaningful difference in the lives of patients, residents and communities.
• Supports innovation, collaboration and continuous improvement.
• Encourages authentic leadership and inclusivity.
• Offers the opportunity to work alongside some of Australia's most respected healthcare and executive leaders.
• Provides flexibility and the chance to make a significant impact at an enterprise level.

Additionally in exchange for your contributions, you will receive:

• A competitive base salary coupled with genuine work/life balance, a collaborative team environment and supportive leadership.
• ‘Not for profit’ salary sacrificing (reducing your taxable income by $15,990 per annum).
• A wide range of additional salary packaging options including vehicle novated leasing and a Meals & Entertainment card (reducing your tax by a further $2,650 per annum).
• Employee Assistance Program for team members and their families and free annual flu vaccination.
• Access to Fitness Passport discounted gym membership for team members and their families.

Above all this, St Vincent’s offers a supportive work environment and great community care spirit with the ability to visibly see your impact on the organisation and its services.

Pre-Employment Checks

Your employment is conditional upon the completion of all role-required pre-employment checks, including relevant immunisations.

We celebrate diversity and inclusion and are committed to equal employment opportunity for everyone.

At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

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Technical Field Engineer (NSW) Sydney, NSW, AU