Technical Delivery Manager - Managed Services (MEL)

The Recruitment Alternative; City of Melbourne; Hybrid; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Hybrid work flexibility

Employee referral rewards and staff

discounts

Opportunities to lead innovation and

Job summary

The Recruitment Alternative in Melbourne is seeking a highly skilled Technical Delivery Manager to oversee IT projects and managed services for enterprise clients, bridging technical teams and customers to ensure delivery excellence.

You will manage end-to-end delivery across MSP environments, drive improvements, coordinate resources, manage SLAs and KPIs, and engage stakeholders to align on outcomes.

Qualifications

• Proven experience in a Technical Delivery Manager or similar role within an MSP.
• Strong IT project delivery, service management, and client engagement.
• Experience with Cisco Meraki, SASE or SD-WAN frameworks is required.
• Excellent communication and leadership skills; able to influence stakeholders.

Responsibilities

• Manage the end-to-end delivery of IT services and projects within the MSP environment.
• Coordinate technical teams to ensure client expectations, SLAs, and KPIs are consistently met.
• Act as the primary point of contact for clients, building strong relationships and providing updates on project and service delivery.
• Drive continuous improvement in delivery processes, ensuring efficiency and quality.
• Oversee resource allocation, scheduling, and reporting across multiple projects.
• Identify risks, elevate issues, and implement solutions to ensure successful outcomes.
• Collaborate closely with internal teams, vendors, and stakeholders to achieve client objectives.

Skills

IT project delivery

Service delivery management

Client engagement

Leadership

Education

ITIL certification

PMP / PRINCE2 / Agile credentials

Tools

Cisco Networking (Meraki/SASE/SD-WAN)

Job description

Be the trusted advisor to key enterprise clients | Drive delivery-led growth | Enable innovation

• Hybrid work flexibility
• Employee referral rewards and staff discounts
• Opportunities to lead innovation and make a real impact

About the Company

Our client empowers businesses with innovative IT solutions and managed services that drive growth and efficiency. With a strong reputation for excellence, they partner with clients across diverse industries to deliver secure, reliable, and scalable technology outcomes. Their team is passionate about problem-solving, collaboration, and ensuring our clients' success through exceptional service.

About the Role

Our client is seeking a highly skilled and motivated Technical Delivery Manager to join their Managed Services team. This role is critical in overseeing the delivery of IT projects and services for their clients, ensuring seamless execution, strong stakeholder engagement, and technical excellence. You will act as the bridge between our technical teams and clients, driving service outcomes, and managing delivery from initiation through to completion.

Key Responsibilities

• Manage the end-to-end delivery of IT services and projects within the MSP environment.
• Coordinate technical teams to ensure client expectations, SLAs, and KPIs are consistently met.
• Act as the primary point of contact for clients, building strong relationships and providing updates on project and service delivery.
• Drive continuous improvement in delivery processes, ensuring efficiency and quality.
• Oversee resource allocation, scheduling, and reporting across multiple projects.
• Identify risks, elevate issues, and implement solutions to ensure successful outcomes.
• Collaborate closely with internal teams, vendors, and stakeholders to achieve client objectives.

About You

• Proven experience in a Technical Delivery Manager, Service Delivery Manager, or similar role within an MSP.
• Strong background in IT project delivery, service management, and client engagement.
• Expertise in CISCO Networking (especially Meraki, SASE, or SD-WAN frameworks)
• Excellent communication and leadership skills with the ability to influence stakeholders at all levels.
• Solid understanding of IT infrastructure, cloud services, and cybersecurity solutions.
• Highly organised, detail-oriented, and able to manage multiple priorities simultaneously.
• ITIL certification or project management credentials (PMP, PRINCE2, Agile) will be highly regarded.

What's ON Offer

• Professional development programs
• Employee referral rewards and staff discounts
• Opportunities to lead innovation and make a real impact
• Collaborative, supportive team environment with flexibility and work-life balance.
• Engage in meaningful work delivering projects that make a difference.
• Access flexible working arrangements
• Join an organisation that values innovation, collaboration, integrity, and employee wellbeing.
• Opportunity to work with a forward-thinking MSP at the forefront of technology solutions.