Technical Consultant- ServiceNow

VAU Versent Pty Ltd; Canberra; On-site; AUD 140,000 - 180,000; Full time

Job summary

VAU Versent Pty Ltd is seeking a Senior ServiceNow Technical Consultant to design, develop and deliver ServiceNow solutions that improve service management and automate workflows for diverse clients in Australia. Candidates should hold Australian security clearance and be comfortable leading end-to-end implementations.

Key work includes ITSM, ITOM, CSM, HRSD, and SecOps modules, with a focus on integration work and performance optimisation.

Qualifications

• Strong hands-on ServiceNow development and configuration experience.
• Experience with integrations and data migration.
• Good understanding of ITIL processes.
• Ability to work in Agile delivery environments.
• Interest in expanding skills into other ITSM tools, Cloud, AIOps or Security.

Responsibilities

• Design and develop ServiceNow solutions across modules (ITSM, ITOM, CSM, HRSD, SecOps).
• Configure workflows, UI policies, business rules, and integrations.
• Translate business requirements into technical solutions.
• Lead technical delivery and support end-to-end implementations.
• Ensure adherence to ServiceNow best practices and development standards.
• Support integrations with external systems (REST/SOAP APIs, MID Server).
• Troubleshoot issues and optimise platform performance.
• Collaborate with architects, stakeholders, and delivery teams.

Skills

ServiceNow development

Integrations

Data migration

ITIL

Agile

Job description

As a Senior ServiceNow Technical Consultant, you will play a key role in designing, developing, and delivering ServiceNow solutions that enable clients to improve service management, automate workflows, and optimise business operations. This role requires candidates who currently hold Australian security clearance.

Key Responsibilities

• Design and develop ServiceNow solutions across modules (ITSM, ITOM, CSM, HRSD, SecOps)
• Configure workflows, UI policies, business rules, and integrations
• Translate business requirements into technical solutions
• Lead technical delivery and support end-to-end implementations
• Ensure adherence to ServiceNow best practices and development standards
• Support integrations with external systems (REST/SOAP APIs, MID Server)
• Troubleshoot issues and optimise platform performance
• Collaborate with architects, stakeholders, and delivery teams

Required Skills & Experience

• Strong hands-on ServiceNow development and configuration experience
• Experience with integrations and data migration
• Good understanding of ITIL processes
• Ability to work in Agile delivery environments
• An interest in expanding skills into other ITSM tools, Cloud, AIOps or Security

Life at Versent

We're a diverse team of motivated humans who think outside the box and strive to deliver what others might consider impossible.

At Versent we truly care about our people and put real focus on cultivating a culture of learning, collaboration and growth.

We provide our teams with the space, trust, and support, to deliver the best work of their careers.

To enable this, we have a culture that places a high value on continual feedback, excellence, and invention anchored in customer success.

We also offer our team:

• Flexibility: We give you the freedom to excel, providing as much autonomy and flexibility around when you work so you can manage your time in a way that best suits you to get the job done.
• Learning: We are passionate about continuous improvement and care about you investing in and developing your craft. Our Craft 180 Program is a holistic strategy for ongoing, meaningful skill and capability development with an ultimate goal to create an environment where people can learn and contribute in different ways to develop, practice and become masters of their craft.
• Access to Benefits That Fit Your Life: From salary packaging and purchased leave to novated leasing options, we offer a range of benefits designed to suit different lifestyles and priorities. There’s something for everyone.
• Health & Wellbeing Programmes: We focus on you as a whole person, with wellbeing initiatives that are to support you mentally, physically, emotionally and financially.
• Connection: Regular social activities across your team and the organisation.
• Recognition: We offer several reward & recognition programmes to acknowledge the amazing work that you do!
• Career opportunity: We provide the opportunity to work on diverse projects and initiatives that enable you to create a brilliant career.

Versent is a leading technology consultancy. We exist to architect, build and operate cloud-native applications, data streams, platforms, and services. We work with customers to transform their business’ through technology, in ways they never imagined. Australia’s leading businesses and top technology companies choose to partner with us because of our deep expertise, unwavering integrity and dedicated focus on ensuring our customer success.