Senior ServiceNow Solutions Architect

VAU Versent Pty Ltd; Canberra; On-site; AUD 140,000 - 180,000; Full time

Job summary

VAU Versent Pty Ltd is seeking a Senior ServiceNow Technical Consultant to design, develop and deliver ServiceNow solutions that improve service management and automate workflows for diverse clients in Australia. Candidates should hold Australian security clearance and be comfortable leading end-to-end implementations.

Key work includes ITSM, ITOM, CSM, HRSD, and SecOps modules, with a focus on integration work and performance optimisation.

Qualifications

• Strong hands-on ServiceNow development and configuration experience.
• Experience with integrations and data migration.
• Good understanding of ITIL processes.
• Ability to work in Agile delivery environments.
• Interest in expanding skills into other ITSM tools, Cloud, AIOps or Security.

Responsibilities

• Design and develop ServiceNow solutions across modules (ITSM, ITOM, CSM, HRSD, SecOps).
• Configure workflows, UI policies, business rules, and integrations.
• Translate business requirements into technical solutions.
• Lead technical delivery and support end-to-end implementations.
• Ensure adherence to ServiceNow best practices and development standards.
• Support integrations with external systems (REST/SOAP APIs, MID Server).
• Troubleshoot issues and optimise platform performance.
• Collaborate with architects, stakeholders, and delivery teams.

Skills

ServiceNow development

Integrations

Data migration

ITIL

Agile

Job description

VAU Versent Pty Ltd is seeking a Senior ServiceNow Technical Consultant to design, develop and deliver ServiceNow solutions that improve service management and automate workflows for diverse clients in Australia. Candidates should hold Australian security clearance and be comfortable leading end-to-end implementations.

Key work includes ITSM, ITOM, CSM, HRSD, and SecOps modules, with a focus on integration work and performance optimisation.