Technical Consultant (Enterprise Platforms)
Toll Group
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Benefits offered by this job
Job summary
Toll Group is seeking a Senior Enterprise Platform Solution Architect to lead end-to-end solution delivery and platform ownership across ServiceNow, Workday and Salesforce. Translate business needs into scalable, secure solutions and guide architecture, governance, and continuous improvement across multiple enterprise platforms.
You will provide technical leadership across the full project lifecycle, collaborate with stakeholders and delivery partners, and help evaluate native AI capabilities
Qualifications
- Relevant tertiary qualification in IT, Engineering or a related discipline.
- Salesforce, ServiceNow and/or Workday certifications (preferred).
- Agile/Scrum delivery experience.
Responsibilities
- Analyse requirements and design scalable solutions across Workday, ServiceNow and Salesforce.
- Configure, build and deploy platform solutions using declarative tools and targeted custom development.
- Own solution architecture, documentation, governance and release management.
- Facilitate workshops, design reviews, sprint planning and solution demos.
- Provide technical leadership to offshore delivery partners and conduct peer reviews.
- Identify technical debt and contribute to platform health and AI roadmaps.
Skills
Education
Tools
Job description
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com
- Parental Leave: Primary 14 weeks pay and secondary 2 weeks pay
- Flexible Working Arrangements: 3 days in office/2 days working from Home
- Salary Sacrificing and Novated lease
- Private healthcare cover, discounted car hire and other retail discounts
- Shape the future of Toll’s technology landscape, driving a multi-dimensional strategy that includes cloud and IT utility models.
- Work with cutting-edge technologies and industry experts to design and implement solutions that keep us ahead of the curve.
- Partner with business mentors and IT teams to deliver value-driven solutions, while mentoring and developing internal talent.
We are seeking a Senior Enterprise Platform Solution Architect to lead end‑to‑end solution delivery and platform ownership across Service Now, Workday and Salesforce at Toll Group. This role is accountable for translating business requirements into scalable, secure solutions while independently managing architecture, delivery, governance and continuous improvement across multiple enterprise platforms. You will provide technical leadership across the full project lifecycle, collaborate closely with business stakeholders and delivery partners, and contribute to the evaluation and adoption of native AI capabilities across our core platforms.
- Analyse business requirements and design scalable solutions across Workday, ServiceNow, and Salesforce
- Configure, build and deploy platform solutions using declarative tools and targeted custom development
- Own solution architecture, documentation, governance and release management
- Facilitate workshops, design reviews, sprint planning and solution demos
- Provide technical leadership to offshore delivery partners and conduct peer reviews
- Identify technical debt and contribute to platform health and AI roadmaps
- Relevant tertiary qualification in IT, Engineering or a related discipline
- Salesforce, ServiceNow and/or Workday certifications (preferred)
- Agile/Scrum delivery experience
- 5+ years’ hands‑on delivery experience across two or more of Salesforce, ServiceNow or Workday
- Strong understanding of platform-specific data models, security and configuration tools
- Proven ability to manage multiple platforms and context‑switch within a complex delivery portfolio
- Experience working with offshore partners in enterprise environments
- Excellent communication skills with the ability to engage technical and non‑technical stakeholders
- Exposure to AI and automation capabilities within enterprise platforms (desirable)
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry‑leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.
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