Strategic Account Manager

Toll Group; Sydney; On-site; AUD 140,000 - 180,000; Full time

Job summary

Toll Group in Australia seeks a Strategic Account Manager for its Healthcare division to oversee a portfolio of major national healthcare customers and act as the primary operational contact. You will partner with internal teams to deliver compliant, scalable logistics solutions and drive continuous improvement.

You will lead forecasting, capacity planning and KPI reporting, collaborating with warehouse, transport, finance and commercial teams to achieve service excellence and strong commercial

Qualifications

• Experience managing strategic customer relationships in a complex environment.
• Strong understanding of supply chain, logistics or 3PL operations.
• Experience with performance metrics, service levels and contractual obligations.
• Proven ability to influence stakeholders across multiple functions.
• Commitment to workplace safety and operational excellence.

Responsibilities

• Manage a portfolio of major healthcare customers as the primary operational point of contact.
• Build trusted customer relationships and lead regular operational review meetings.
• Oversee forecasting, operational planning and capacity management to support customer demand.
• Monitor and present KPI, SLA and performance reporting, identifying opportunities for improvement.
• Collaborate closely with warehouse, transport, finance and commercial teams to deliver service excellence.
• Drive continuous improvement initiatives focused on efficiency, cost management, quality and safety.

Skills

Strategic account mgmt

3PL logistics

KPI reporting

Stakeholder management

Cross-functional collaboration

Problem solving

Education

Tertiary qualification in Supply Chain/Logistics/Business

Job description

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.

Our customers produce goods from various parts of the healthcare ecosystem. From consumer healthcare products like vitamins to medical devices like contact lenses and robotic surgical instruments, Toll has the expertise and certifications to move and store various types of pharmaceutical and healthcare products. In specialised purpose-built facilities, our team can also manage unit dose packaging and vaccine storage and handling in cold rooms.

About the Role

At Toll Group, we do more than move goods, we move the businesses that keep communities running. We are seeking an experienced Strategic Account Manager to join our Healthcare division, supporting a portfolio of major national healthcare customers. In this highly visible role, you will act as the key operational contact for customers, partnering with internal teams to deliver safe, compliant, efficient and scalable logistics solutions. You will combine strong commercial acumen, operational planning expertise and stakeholder management skills to drive exceptional customer outcomes and continuous improvement.

A Day in the Life of a Strategic Account Manager at Toll

• Manage a portfolio of major healthcare customers as the primary operational point of contact.
• Build trusted customer relationships and lead regular operational review meetings.
• Oversee forecasting, operational planning and capacity management to support customer demand.
• Monitor and present KPI, SLA and performance reporting, identifying opportunities for improvement.
• Collaborate closely with warehouse, transport, finance and commercial teams to deliver service excellence.
• Drive continuous improvement initiatives focused on efficiency, cost management, quality and safety.

Qualifications

• Tertiary qualification in Supply Chain, Logistics, Business or a related discipline (preferred).
• Demonstrated experience managing strategic customer relationships in a complex environment.
• Strong understanding of supply chain, logistics or 3PL operations.
• Experience working with performance metrics, service levels and contractual obligations.
• Proven ability to influence stakeholders across multiple functions.
• Commitment to workplace safety and operational excellence.

Skills & Experience

• Proven experience in 3PL logistics operations or operational planning.
• Strong analytical capability with expertise in performance reporting and KPI management.
• Experience in labour planning, cost control and operational efficiency.
• Exceptional communication and stakeholder management skills.
• Ability to work collaboratively across operations, commercial and customer-facing teams.
• A proactive approach to problem-solving, continuous improvement and customer service excellence.

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.