Technical Business Analyst / IT Security

Woolworths Group; Sydney; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Sonder support

Team discounts

Rewards program

Salary sacrifice

Job summary

Woolworths Group is seeking a Technical Business Analyst to bridge technical SecOps, cloud platform and infrastructure requirements with operational delivery. You will translate complex needs into functional specs, process maps and test scenarios while supporting service delivery and vendor transitions.

You will collaborate with platform engineers, SecOps, and stakeholders to elicit requirements, map processes and ensure compliance across environments.

Qualifications

• At least 2 years of related experience in a similar environment.
• Experience bridging technical platform engineering with operational service delivery.
• Ability to document requirements, workflows and test scenarios.

Responsibilities

• Elicit, analyze, validate and document functional and technical requirements for secure infrastructure, SIEM, logging and cloud controls.
• Support service delivery and vendor transition activities, track deployment milestones.
• Create process maps and QA criteria to validate readiness and compliance.
• Identify risks, issues and dependencies for infrastructure initiatives and support change management.

Skills

Requirements elicitation

Process mapping

UAT

Vendor transitions

Service delivery

Risk management

Continuous improvement

Stakeholder engagement

Education

Business degree

Science degree

Engineering degree

Cyber security experience

Job description

We are Woolworths Group

We are Woolworths Group. 200,000+ bright minds, passionate hearts and unique perspectives connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.’ It’s that Purpose that fuels our ambition to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.

If you’re excited to turn today’s blue sky thinking into a better tomorrow for future generations, you’ll find yourself supported and enriched in a dynamic, inclusive and empowering workplace that reflects the diverse communities we serve. With a culture of genuine care, a flexible approach to work and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

What you’ll do

This role supports the Senior Service Delivery Lead in driving initiatives and liaising with technical, operational, and business stakeholders across our Secure Infrastructure division. As a Technical Business Analyst, you will translate complex SecOps, cloud platform, and infrastructure requirements into functional specifications, process maps, and test scenarios, while supporting core service delivery and vendor transition activities.

• Requirements Elicitation & Analysis: Collaborate with platform engineers, architects, and SecOps teams to elicit, analyze, validate, and document functional and technical requirements for secure infrastructure, SIEM, logging, and cloud controls.
• Service Management & Transition Support: Assist the Senior Service Delivery Lead in building new SecOps processes, managing service transitions from incumbent vendors, and tracking deployment milestones.
• Process & QA Engineering: Develop business and technical process flows, quality assurance criteria, and acceptance test scenarios to validate operational readiness and compliance across platforms.
• Risk & Change Management: Identify risks, issues, assumptions, and dependencies for infrastructure initiatives, assisting with baseline change management and reporting.

What You’ll Bring

To succeed in this role, you’ll need a blend of technical expertise and the ability to bridge complex engineering concepts with operational requirements. You are a collaborative problem-solver who thrives in matrixed environments and is passionate about driving continuous improvement.

• Operational & Technical Bridge: Proven ability to connect technical platform engineering with operational service delivery, specifically within product-oriented squad models across distributed, multi-timezone teams.
• Analytical & Communication Skills: Strong analytical, troubleshooting, and statistical capabilities, with excellent written and verbal skills for technical documentation and user story writing.
• Service Management Expertise: Experience in vendor transitions, service process mapping, and User Acceptance Testing (UAT), complemented by a focus on risk management and compliance.
• Continuous Improvement: A mindset geared toward automation, codification, and tooling optimization.
• Collaboration & Influence: Demonstrated ability to work effectively with diverse business stakeholders to influence solutions and navigate complex organizational structures.
• Qualifications & Experience: At least 2 years of related experience in a similar environment, coupled with tertiary qualifications in Business, Science, Engineering and Cyber security experience.

What You’ll Experience

• A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network.
• Access to Sonder. Sonder provides free confidential 24/7 personalised financial, medical safety, psychological or physical support for team members and their families.
• A progressive and competitive leave policy that gives you more space for what matters to you.
• Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.
• Opportunity to Salary Sacrifice, enabling team members to purchase selected eligible items or services from pre-tax salary. Can be used for novated leases, superannuation contributions, Qantas Club membership, computing devices etc.

Everyone belongs at Woolworths Group

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

See how we’re creating better experiences together, for a better tomorrow

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