Technical Business Analyst - eCommerce

Wesfarmers Health; City of Melbourne; On-site; AUD 90,000 - 140,000; Full time

Benefits offered by this job

Team member discounts

Novated leasing

Employee Assistance Program

Outdoor terrace

Onsite gym

Cycle facilities

Job summary

Wesfarmers Health seeks a Technical Business Analyst – eCommerce to shape atomica’s digital customer experience. You’ll translate business needs into technical solutions, collaborating with Product Owners, engineers, and QA to deliver engaging online experiences that support atomica’s growth ambitions.

With 5+ years in technical business analysis and 2+ years in agile delivery, you’ll drive requirement elicitation, user stories, and acceptance criteria while coordinating with stakeholders and

Qualifications

• 5+ years' experience in technical business analysis, technology delivery or product delivery.
• 2+ years’ experience in BA, iteration management, delivery lead or agile facilitation responsibilities.
• Experience in eCommerce, digital, web, mobile app, loyalty, retail or customer-facing technology environments is highly desirable.
• Demonstrated ability to elicit requirements, create user stories, define acceptance criteria, and prepare artefacts.
• Bachelor's degree in Technology, Business, Commerce or a related discipline preferred but not essential.

Responsibilities

• Translate business objectives into clear, actionable delivery requirements with stakeholders.
• Elicit, analyse and document business, customer, operational, data, integration and non-functional requirements for ecommerce initiatives.
• Break down epics and features into user stories, acceptance criteria, flows and artefacts.
• Lead discovery workshops, backlog refinement and stakeholder discussions for alignment.
• Analyse integrations, APIs, data models and system dependencies for options and impacts.
• Collaborate with Engineers, QA, UX/UI, Architects and vendors to validate solutions and support delivery.

Skills

Technical BA

Delivery lead

Agile facilitation

System integrations

JIRA & Confluence

Data queries

Analytics tools

Education

Bachelor's degree in Tech/Business

Tools

JIRA

Confluence

GA4

Postman

SQL

Job description

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At Wesfarmers Health we strive to make health, beauty and wellness experiences simpler, more affordable and easier to access for all Australians.

Our portfolio includes well-known names like Priceline, Australian Pharmaceutical Industries, as well as our MediAesthetics brands - Clear Skincare Clinics and SILK Laser Clinics. In the digital space, we’re proud to have SISU Health and InstantScripts—and most recently, we’ve launched our newest retail beauty stores, atomica.

About us:

What began in 1910 as a small co-operative of just three pharmacies has grown into Wesfarmers Health—a leading Australian organisation in health, beauty, and wellness.

Today, Wesfarmers Health proudly employs over 3,600 team members, all committed to delivering accessible, innovative, and trusted health and beauty services to Australians nationwide, across retail, medi-aesthetics, digital health, and wholesale and supply chain operations.

What you’ll do:

We’re looking for a curious, collaborative and technically minded Technical Business Analyst – eCommerce to help shape the future of atomica’s digital customer experience. In this role, you’ll work on customer-focused initiatives that support the growth of our innovative beauty retail brand, ensuring our online experiences are as engaging and inspiring as our stores.

This role suits someone who enjoys translating business needs into technical solutions, collaborating with diverse stakeholders, and delivering digital experiences that delight customers while supporting atomica’s growth ambitions.

Key responsibilities include:

• Partner with Product Owners and stakeholders to translate business objectives into clear, actionable and technically validated delivery requirements
• Elicit, analyse and document business, customer, operational, data, integration and non-functional requirements for eCommerce initiatives
• Break down epics and features into user stories, acceptance criteria, process flows and supporting delivery artefacts
• Facilitate discovery workshops, backlog refinement sessions and stakeholder discussions to drive alignment and informed decision-making
• Analyse integrations, APIs, data models and system dependencies to assess solution options and delivery impacts
• Work closely with Engineers, QA, UX/UI, Architects and external vendors to validate solutions and support successful delivery outcomes
• Support sprint planning, release readiness, issue resolution, and continuous improvement activities within the squad

What you’ll bring:

• 5+ years' experience in technical business analysis, technology delivery or product delivery roles, including hands-on analysis of systems, integrations and data
• 2+ years’ experience in business analysis, iteration management, delivery lead or agile facilitation responsibilities
• Experience working in eCommerce, digital, web, mobile app, loyalty, retail or customer-facing technology environments is highly desirable
• Demonstrated ability to elicit requirements, create user stories, define acceptance criteria, and prepare fit-for-purpose delivery artefacts
• Strong facilitation skills, including discovery workshops, backlog refinement, sprint ceremonies, retrospectives, and stakeholder alignment sessions
• Strong technical analysis capability, able to interrogate system integrations, APIs, data flows and data models, query and interpret data to test assumptions, and assess dependencies and operational impacts
• Experience working with engineers, QA, UX/UI, architects, cyber, data teams, vendors, and support teams
• Experience supporting software delivery from concept through release, transition to support and continuous improvement
• Familiarity with collaboration and delivery tools including JIRA and Confluence, plus working knowledge of analytics, API testing and data query tools (e.g. GA4, Postman, SQL)
• Bachelor's degree in Technology, Business, Commerce or a related discipline preferred but not essential
• Agile delivery training is highly desirable

Why us?

• Access to employee benefits across Wesfarmers including team member discounts at Bunnings, Kmart, Target, Officeworks, OnePass, Priceline, atomica, Instant scripts and Clear Skincare Clinics
• Ongoing professional development and career opportunities across the Wesfarmers Health Division and the broader Wesfarmers Group
• Novated leasing options
• Access to our Employee Assistance Program (EAP) - available to all team members and their immediate family members, 24/7, 365 days a year
• Beautiful outdoor terrace for work and recreation
• Food, coffee and health & wellbeing facilities onsite including a landlord operated gym
• Dedicated end of trip facilities (cycle racks, showers, lockers)

Aboriginal and Torres Strait Islander Applicants

Wesfarmers Health aims to become an employer of choice for First Nations Australians, through investments that attract, empower and retain First Nations team members within our stores, distribution centres, clinics and corporate offices.

As part of the Wesfarmers group, we provide authentic support through a diverse range of programs and initiatives, designed to empower you on your journey towards personal achievement and professional advancement.

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