Technical Business Analyst

Great Southern Bank (Formerly CUA); Brisbane; Hybrid; AUD 90,000 - 130,000; Full time

Job summary

Great Southern Bank is seeking a Technical Business Analyst to bridge business needs with workflow and intelligent automation across the Bank in Brisbane. You will help deliver scalable technology capabilities while championing reuse and sustainable solutions across UiPath, Dynamics 365 and the Microsoft Power Platform.

You will collaborate with business stakeholders, developers and architects in an Agile or hybrid delivery environment, shaping priorities and documentation to drive clarity from

Qualifications

• 5+ years experience in business analysis in complex technology environments.
• Experience with workflow, APIs, integrations or distributed systems in a business-facing analysis role.
• Experience translating business requirements into technically precise requirements, use cases and documentation.

Responsibilities

• Partner with stakeholders to understand business processes and opportunities for workflow and automation.
• Translate business needs into clear, technically actionable requirements for developers and architects.
• Define use cases and requirements for scalability and reuse.
• Identify opportunities to reuse or extend existing solutions across UiPath, Dynamics 365 and Power Platform.
• Produce technical and functional documentation to support delivery and usage.
• Work with architects to align solutions with enterprise standards and strategy.
• Shape backlog priorities and planning to support realistic delivery.
• Support discovery through release, maintaining business intent during delivery.
• Move between business and technical conversations to build smarter solutions.

Skills

Stakeholder engagement

Agile delivery

Requirements translation

RPA knowledge

Team collaboration

Education

Business/IT/CS/Engineering degree

Tools

UiPath

Microsoft Dynamics 365

Power Platform

Job description

As our highly valued Technical Business Analyst based in Brisbane, your role will connect business needs with well-designed workflow and intelligent automation solutions, helping us deliver scalable, reusable technology capabilities across the Bank.

Supporting our purpose of helping every Australian own their own home.

You’ll make an impact by:

• Partnering with stakeholders to understand business processes, customer journeys and opportunities for workflow and intelligent automation
• Translating business needs into clear, technically actionable requirements for developers, engineers and architects
• Defining use cases and requirements that balance immediate business outcomes with long-term scalability and reuse
• Identifying opportunities to reuse, consolidate or extend existing solutions across UiPath, Dynamics 365 and the Microsoft Power Platform
• Producing clear technical and functional documentation that supports delivery, ongoing use and platform understanding
• Working with architects to ensure solutions align with enterprise standards, integration patterns and technology strategy
• Shaping backlog priorities, delivery sequencing and demand to support realistic and transparent planning
• Supporting initiatives from discovery through build, testing and release, resolving ambiguity and keeping business intent clear throughout delivery

Do things differently with us

This is an opportunity to work at the intersection of business, technology and intelligent automation, helping shape how Great Southern Bank builds workflow and automation capabilities for the future.

You’ll work closely with business stakeholders, developers, architects and delivery teams to turn complex business needs into practical technology solutions. Rather than creating one-off solutions, you’ll champion reuse and simplification, helping build capabilities that can deliver value across multiple teams and customer journeys.

You’ll also have a meaningful role in how work gets delivered, contributing to backlog prioritisation, planning and continuous improvement while ensuring requirements and technical documentation remain clear and trusted.

If you’re someone who can move comfortably between business and technical conversations, bring structure to complexity and challenge teams to build smarter, more sustainable solutions, you’ll thrive here.

To succeed in this role, you will have:

• 5+ years' experience as a Business Analyst, Technical Business Analyst or similar within complex technology environments
• Strong experience working with workflow, RPA, APIs, integrations or distributed systems in a business-facing analysis role
• Demonstrated ability to translate business requirements into technically precise requirements, use cases and documentation
• Experience partnering closely with developers, engineers and architects in Agile or hybrid delivery environments
• Strong understanding of business processes, customer journeys and systems analysis
• Exposure to workflow and automation technologies such as UiPath, Microsoft Dynamics 365 or Power Platform
• Experience with backlog management, delivery planning, prioritisation or Scrum-style facilitation
• Strong stakeholder engagement and communication skills, with the ability to translate complex technical concepts for different audiences
• A pragmatic approach to problem-solving with a focus on reuse, simplification and sustainable technology solutions
• A degree in Business, IT, Computer Science, Engineering or a related discipline, or equivalent professional experience

Why Great Southern Bank?

Whatever your role with us, you’ll be part of a force for good. We’re owned by our customers right here in Australia, so our success benefits everyday people and families. Working at Great Southern Bank, you’ll also enjoy a range of fantastic benefits, some examples include:

• Helping you unlock a brighter future by investing in your development and wellbeing, offering you study leave, a day for you and professional wellbeing coaching.
• Benefits that support you and your wellbeing so that you can thrive at work and at home, today and tomorrow. Enjoy access to our wellbeing centre and the flexibility to work from home two days a week.
• Helping you to achieve your financial goals and positively impact your family and community. We offer discounts on a wide range of Great Southern Bank products and services such as savings and transaction accounts, insurance, home loans and more!

Imagine working for a bank that truly helps people. You can.

At Great Southern Bank, we’re building a workplace where everyone belongs. We value diverse backgrounds, cultures, abilities and experiences - including Aboriginal and Torres Strait Islander peoples, veterans, people with disability, and the LGBTQ+ community - because it makes us stronger for our people, customers and communities. Through flexible working, collaboration and fair, inclusive decision-making, we empower our people to do their best every day.

We move with purpose, are curious about what’s next, remain focused on what matters most, and are always ready to find smarter ways to help our customers and communities thrive. Our people bring energy and initiative to a fast-changing environment, making thoughtful decisions that balance doing good for our customers with driving sustainable success for our business. If you enjoy working in a place where priorities evolve, ideas are valued, and every action contributes to something bigger, you’ll feel right at home here at Great Southern Bank.

#LI-Hybrid