Technical Analyst (Officer)

Citigroup; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Citi in Sydney seeks a technology-focused professional to support AU & NZ Services cluster operations, ensuring resilient, compliant service delivery across Payments, Liquidity, Trade, and Investor/Issuer platforms. You will work closely with product and operations teams to address incidents, risks, and changes in a demanding regulatory environment.

The role emphasizes stakeholder engagement, incident management, and deep knowledge of payments infrastructure to support local clients and

Qualifications

• Knowledge of payments domain and responsible for technology support in banking/financial services.
• Experience with regulatory, industry, or scheme-driven technology initiatives.
• Proven track record managing production incidents and operational resilience.
• Strong stakeholder management across business, technology, operations, and executives.
• Familiarity with payments schemes, clearing arrangements, and service continuity.

Responsibilities

• Maintain operational resilience, regulatory compliance, and business continuity for AU & NZ Services Cluster Technology team.
• Provide critical technology support for local Services business ensuring high-availability operations across payments, liquidity, trade, investor/issuer services.
• Embed within AU & NZ product and operations teams to provide direct technical support for core business functions.
• Manage scheme changes and ensure proper risk assessment and formal approvals.
• Govern relationships with clearing partner banks to ensure connectivity and SLA compliance.
• Oversee third-party vendors and outsourcing relationships in line with policies and SLAs.

Skills

Payments domain knowledge

Regulatory compliance

Stakeholder management

Incident management

Analytical thinking

Tools

JIRA

REST APIs

ISO 20022

SWIFT

Agile

Job description

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

Key Responsibilities

• Maintain operational resilience, regulatory compliance, and business continuity for the AU & NZ Services Cluster Technology team, optimizing technical resources and operational models to support the franchise effectively.
• Provide critical technology support for the local Services business, ensuring seamless, high-availability operations across Payments, Liquidity, Trade, Investor Service, and Issuer Service by partnership with global technology teams.
• Embed directly within AU & NZ product and operations teams to provide direct technical support for core business functions
• Utilize specialized in-country technology expertise to manage, navigate, and align Citi platforms with industry-specific technology changes within the complex, evolving market infrastructure and local
• Apply local domain expertise to efficiently identify, address, and remediate region-specific risks, bottlenecks, and system dependencies in critical functions such as incident resolution, service delivery, and change management.
• Ensure high service availability, operational resilience, and meet specific requirements of local clients and stakeholders.
• Manage third-party technology vendors and outsourcing relationships to ensure strict compliance with company policies, local, and established service level agreements
• Govern the scheme change management pipeline ensuring all application and infrastructure changes impacting payment rails are thoroughly reviewed, risk-assessed, and submitted for formal scheme approval.
• Manage technical relationships and operational service oversight for clearing partner banks ensuring optimal connectivity and SLA compliance.

Required Experience

• 2 - 5 years' experience within technology, payments, or infrastructure functions in banking or financial services.
• Understanding of Australian and New Zealand payments schemes and clearing arrangements.
• Strong understanding of payment processing, treasury services, receivables, payables, and trade finance platforms.
• Experience supporting business-critical applications in a highly regulated environment.
• Demonstrated experience in regulatory, industry, or scheme-driven technology initiatives.
• Proven track record managing production incidents, operational risk, and service resilience.

• Knowledge of technology governance, change management, risk frameworks, and operational resilience.

• Exceptional stakeholder management and communication skills across business, technology, operations, and executive audiences.
• Strong analytical, problem-solving, and decision-making capabilities.
• Demonstrated ability to manage multiple priorities and deliver results in complex, fast-paced environments

Skills

• Banking Products: Payments, Liquidity Management, Trade, Investor /Issuer Services
• Delivery Methodologies & Tools: Agile, JIRA, and SaaS platforms
• XML/JSON: ISO 20022 message definitions (pacs, pain, camt), SWIFT MT/MX mapping, and JSON/REST APIs.
• Production Support: L1/L2 incident resolution and log triage
• Regulatory Reporting: APRA (CPS 230/234), AUSTRAC (IFTI/TTR), and RBA/RBNZ requirements.
• Business Continuity and Disaster Recovery

#LI-Hybrid

#LI-RW2

Job Family Group

Technology

Job Family

Applications Support

Time Type

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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