Technical Account Manager

Miro; Sydney; On-site; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Equity

Wellbeing benefit

WFH equipment allowance

L&D stipend

Job summary

Miro is seeking a Technical Account Manager (TAM) for its Enterprise customers to maximize value from the platform. You will act as a fractional strategic advisor, guiding AI-driven workflows and adoption across organizations.

You will combine product knowledge, strategic insight, and change-management expertise to drive measurable outcomes, orchestrating alignment with executives, and embedding Miro into customers' operating models.

Qualifications

• 5+ years in enterprise SaaS consulting or TAM roles.
• Strong fluency with APIs, integrations and enterprise IT ecosystems.
• Proven ability to lead workflow optimization and platform adoption at scale.
• Experience leveraging AI, prompts and agentic workflows to support customer use cases.
• Expertise in platform analytics to drive data-informed decisions.
• Skilled at facilitating executive-level discussions and cross-functional workshops.

Responsibilities

• Design and evolve AI-driven workflows across Discover–Define–Deliver lifecycle.
• Architect integration strategies and automation leveraging Miro APIs and tools.
• Guide embedding Miro into customers' existing systems and ways of working.
• Provide proactive optimization and adoption insights to deepen value.
• Lead change management and scaling across departments, regions and teams.
• Co-facilitate QBRs with Customer Success to track progress and outcomes.

Skills

Enterprise SaaS

APIs & Integrations

Workflow optimization

AI & prompts

Analytics & data

Executive facilitation

Collaboration tools

Tools

Miro API

WebSDK

MCP

Job description

About The Team

The Professional Services organization at Miro is focused on ensuring our Enterprise customers achieve exceptional outcomes through the Innovation Workspace. Our team of strategic advisors, onboarding experts and technical account managers work side-by-side with customers to transform how they collaborate, build and innovate—powered by agentic AI and Miro’s world-class platform.

About The Role

We are seeking a Technical Account Manager (TAM) to partner with Enterprise customers and help them maximize the business value of their investment in Miro. As a TAM, you will act as a fractional strategic advisor—guiding customers through workflow optimization, driving AI-powered adoption and embedding Miro into their innovation operating models.

TAMs are key players in evolving how the world’s most innovative companies Discover, Define, and Deliver new products and services. You will combine product knowledge, strategic insight, technical fluency and change management expertise to drive measurable outcomes for your customers.

What You’ll Do

• Guide customers in designing and evolving AI-driven workflows across the Discover–Define–Deliver innovation lifecycle.
• Recommend and architect integration strategies and automation opportunities utilizing Miro’s API, WebSDK & MCP that drive alignment, speed and business value.
• Provide guidance on embedding Miro into the customer’s existing systems and ways of working.
• Proactive Technical Optimization
  • Monitor platform health, engagement, usage patterns and feature adoption.
  • Deliver proactive, insight-driven recommendations to deepen adoption of Miro’s core and emerging AI capabilities.
• Change Management & Scaling
  • Equip internal champions with strategies to scale adoption across departments, regions and teams.
  • Support customer Centers of Excellence (CoEs) with guidance on best practices, governance and deployment at scale.
  • Navigate organizational change to help Miro become a strategic pillar in innovation initiatives.
• Strategic Alignment & Continuous Improvement
  • Co-facilitate Quarterly Business Reviews (QBRs) with Customer Success Managers to track progress against business goals.
  • Provide adoption reporting and business outcome analytics to inform ongoing strategy.

What You’ll Need

• 5+ years in consulting, technical account management, forward deployed engineering or similar roles in enterprise SaaS.
• Strong technical fluency: familiarity with APIs, integrations and enterprise IT ecosystems.
• Proven ability to lead workflow optimization, platform adoption and large-scale change management initiatives.
• Experience leveraging AI, prompt engineering and agentic workflows to support & enable customer use cases; familiarity with MCP and low/no code tooling a plus.
• Expertise in platform analytics to drive data-informed decisions and continuous improvement.
• Skilled at facilitating executive-level discussions and cross-functional workshops.
• Familiarity with collaboration tooling and product/service development workflows is a plus.
• Highly proactive, strategic thinker with a strong customer outcome orientation.
• Willing to travel to customer sites up to 25%.

About The Engagement Model

• Fractional Engagement Model: Support a portfolio of up to three enterprise customers at 33%, 50% or 100% dedication levels.
• Strategic Advisory Focus: TAMs provide strategic vision, technical program management and workflow optimization guidance—not technical support, formal training delivery or custom development services.

Why You’ll Love Working Here

• You’ll help shape how the world’s leading companies innovate and collaborate in the AI-powered era.
• You’ll join a highly motivated, collaborative and customer-obsessed team.
• You’ll work on cutting-edge problems at the intersection of collaboration, innovation and AI.
• You’ll have the opportunity to grow your career in a fast-paced, mission-driven environment.

What's In It For You

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

About Miro

Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 100M users and 250,000 companies collaborate in the Innovation Workspace. Miro was founded in 2011 and currently has more than 1,600 employees in 13 hubs around the world.

We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!

Check Out More About Life At Miro

• Youtube: https://www.youtube.com/@lifeatmiro
• Blog: https://miro.com/careers/life-at-miro/all/
• Instagram: https://www.instagram.com/mirohq/

Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.

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