Tech Service Delivery Lead for a Global Games Program

randstad digital australia; Brisbane; On-site; AUD 120,000 - 170,000; Full time

Job summary

Brisbane 2032 Olympic and Paralympic Games Organising Committee is seeking a Service Delivery Manager to develop and manage its Technology Service Delivery capability, ensuring reliable, scalable technology services as the organisation grows toward the 2032 Games.

You will coordinate the Technology Service Desk, drive ITSM improvements, oversee ServiceNow workflows, and manage service catalogue, IAM provisioning and security-aligned governance.

Qualifications

• Experience implementing or managing ServiceNow or comparable IT Service Management platforms, including service catalogue design, workflow development and service reporting.
• Experience designing, implementing or managing enterprise service delivery operations, including Service Desk functions, ITIL aligned processes, service performance and continuous improvement.
• Sound understanding of identity lifecycle management, access provisioning, onboarding, role changes and offboarding, including governance and security requirements.

Responsibilities

• Lead the development and ongoing management of Brisbane 2032’s Technology Service Delivery capability, ensuring services are reliable, responsive, scalable and customer focused.
• Act as the central point of coordination for Technology Service Desk matters, overseeing service performance, issue resolution, escalations and stakeholder communications.
• Lead the implementation and continuous improvement of IT Service Management (ITIL) processes, aligned with ITIL principles and organisational requirements.
• Oversee the implementation and ongoing management of the ServiceNow platform, including workflows, service reporting and supporting service management processes.
• Develop and maintain the Technology Service Catalogue, ensuring services, service levels, ownership and support arrangements are clearly defined and understood.
• Coordinate Identity and Access Management (IAM) service delivery processes, including access provisioning, onboarding, role changes and offboarding, in alignment with security and governance requirements.
• Build and maintain strong relationships with Technology teams, Functional Areas and external service providers, ensuring issues are effectively managed and service expectations are understood.
• Lead and coordinate service transition, knowledge transfer and operational readiness activities as Brisbane 2032 evolves from current managed service arrangements towards its Games Time operating model.
• Support the design and establishment of an integrated and scalable Technology support model capable of supporting enterprise operations, multiple technology providers, Test Events, Technology Rehearsals and Games Time.
• Monitor service performance, identify risks and improvement opportunities, and drive continuous improvement to deliver consistent, efficient and high-quality technology support outcomes.

Skills

ServiceNow

ITIL

Stakeholder management

Planning & prioritisation

Service transitions

Governance & security

Tools

ITSM platforms

Job description

Brisbane 2032 Olympic and Paralympic Games Organising Committee is seeking a Service Delivery Manager to develop and manage its Technology Service Delivery capability, ensuring reliable, scalable technology services as the organisation grows toward the 2032 Games.

You will coordinate the Technology Service Desk, drive ITSM improvements, oversee ServiceNow workflows, and manage service catalogue, IAM provisioning and security-aligned governance.