Tech-Savvy Retail Consultant: Customer Service & Sales

Telstra Corporation; Lachlan; On-site; AUD 39,000 - 52,000; Part time

Benefits offered by this job

12% Superannuation

30% Discounts on Telstra services

16 weeks paid parental leave

Training & career growth

Job summary

Telstra Retail is hiring a Part Time Customer Service & Sales Consultant in Brookside to help customers select products, activate services, and troubleshoot basic issues. You will be a friendly, knowledgeable in-store expert contributing to service quality and store performance.

You will deliver exceptional customer experiences, stay updated on gadgets and services, and use consultative selling to meet sales targets while supporting a welcoming team environment.

Qualifications

• Frontline customer support to help with product selection and service activation.
• Troubleshooting basic issues to ensure smooth store operations.
• Strong communication to create positive customer experiences.

Responsibilities

• Deliver exceptional customer experiences by helping customers find the right products and services.
• Be the go-to tech expert with up-to-date knowledge of gadgets and Telstra services.
• Meet and aim to exceed sales targets and KPIs while keeping customers connected.
• Collaborate with team to maintain a welcoming store environment and achieve goals.

Skills

Customer service

Retail sales

Communication

Tech product knowledge

Job description

Telstra Retail is hiring a Part Time Customer Service & Sales Consultant in Brookside to help customers select products, activate services, and troubleshoot basic issues. You will be a friendly, knowledgeable in-store expert contributing to service quality and store performance.

You will deliver exceptional customer experiences, stay updated on gadgets and services, and use consultative selling to meet sales targets while supporting a welcoming team environment.