Team Task Follow-up Assistant

HRS Talent Solutions; Mackay Regional; Remote; AUD 61,000 - 64,000; Full time

Job summary

HRS Talent Solutions is seeking a Team Task Follow-up Assistant to support an existing online task tracker, perform routine updates, and flag items that need attention. This is a remote, full-time role focused on maintaining accurate records rather than managing people.

You will read records, ask focused questions, update only permitted fields, and keep the status visible for colleagues. Previous office administration or customer service experience is helpful, and basic computer confidence is

Qualifications

• Experience in customer service helps in courteous questioning and communication.
• Office administration experience aids clear records, dates and handoffs.
• Ability to keep separate issues distinct is valuable for task trackers.

Responsibilities

• Read the existing record and update the tracker with focused questions.
• Update items only as permitted by the employer’s process and keep context attached.
• Flag items needing the owner’s attention and record dependencies.
• Ensure the online tracker shows a credible current status to everyone relying on it.

Skills

Customer service experience

Office administration

Task tracking

Follow-up communication

Basic computer skills

Job description

Team Task Follow-up Assistant

Office Administration | Team Task Updates | Remote | Full-time | 60,840–63,960 per year

Remote office administration · full-time

Keep an agreed task from disappearing

Many teams have a task list that starts accurately and gradually falls behind. This position supports an existing online tracker by asking for routine updates, recording responses, and flagging items that need the owner’s attention. You will not manage the team, set priorities independently, or judge the quality of another person’s completed work.

What you would track

• Assigned tasks whose owners have been identified.
• Items waiting for a supplied document or reply.
• Status changes sent by the responsible colleague.
• Tasks that appear to have duplicate entries.
• Questions requiring the team lead’s direction.

Start by reading the existing record. An item may have been completed in an email exchange but not updated in the tracker, or a task may be waiting for another team’s input. Ask a focused question rather than sending a generic reminder. When the owner replies, update only the fields permitted by the employer’s process and keep the context attached.

The difference between follow-up and pressure

Your job is to keep information current, not to chase people without a reason. A useful message identifies the particular task and asks what status should be recorded. If a new deadline or priority is proposed, pass it to the person authorized to approve it. Do not write “completed” simply because the item was forwarded; make sure the record supports that status.

• Check the latest note before sending a status request.
• Update the task when its owner confirms a change.
• Record a dependency that prevents completion.
• Flag conflicting instructions instead of selecting one yourself.
• Leave an understandable note for the next colleague.

Customer service experience can help you ask a question courteously and listen to the answer. Office administration experience can help with clear records, dates, and handoffs. Neither is required. Applicants with little prior experience are welcome; the task system and follow-up rules are teachable. Basic computer confidence and the ability to keep separate issues distinct are valuable at the start.

A tracker can become confusing when an owner reports progress in a different channel from the original task. Check that update against the correct item before changing its status. If one task depends on a separate action, record the dependency without quietly changing the other person’s work. When the owner confirms completion, note the stated result and follow the team’s closing procedure. Do not use a lack of reply as evidence that the item is finished.

The visible result is a task list colleagues can trust. People should be able to distinguish an open question, a confirmed completion, and an item awaiting another team.

A private home office or similar workspace is suitable for internal task information. The actual schedule and any timing expectations will be confirmed for the role.

A task that has changed owner should not keep producing reminders to the previous person. Confirm the approved reassignment, update the record, and make the next action visible to the new owner. When an item is paused, record what needs to happen before follow-up resumes.

A task may be marked 'in progress' long after its owner has supplied a finished file. Look for the actual response and update the existing item under the team's rules; do not assume completion because a due date passed. When an owner reports a delay, record the reason they provided and pass any decision about reprioritising to the manager. A useful follow-up identifies the specific task and asks for the one piece of information needed next. It does not send repeated reminders without checking the latest record. The online tracker should show a credible current status to everyone relying on it.

Next step

A resume showing accurate task tracking or courteous follow-up can speak to this office support job and its daily responsibilities. You may have developed those habits outside paid office work. Previous project management experience is not necessary.

The hiring company can teach its tracker; bring the willingness to check a status carefully before recording it as a confirmed fact.