Team Manager (2 Positions)

Court Services Victoria; City of Melbourne; On-site; AUD 110,000 - 160,000; Full time

Job summary

Court Services Victoria is seeking experienced people leaders to join our Courts Group, providing expert case management and strategic guidance across divisions in Victoria. You will drive efficient outcomes across complex cases, triage effectively, and advise Members and Registry staff to support timely decisions.

You will lead change, develop staff capability, and foster collaborative stakeholder relationships in a dynamic environment, ensuring high-quality service delivery and adherence to

Qualifications

• Experience leading teams and managing complex workstreams.
• Strong communication for diverse audiences.
• Ability to interpret legislation, policies or procedures.
• Proven ability to build relationships with a broad range of stakeholders.

Responsibilities

• Lead active case management across the division, ensuring progress from application to resolution.
• Oversee lifecycle of complex cases, triaging matters and removing barriers to timely outcomes.
• Provide procedural and case management advice to Members, Registry staff and stakeholders.
• Prepare high-quality briefings and recommendations that support decision-making and hearing readiness.
• Build and maintain stakeholder relationships and manage competing priorities in a dynamic environment.
• Drive continuous improvement initiatives to enhance case management and service delivery.
• Contribute to staff capability development by sharing expertise and coaching others.

Skills

People leadership

Communication

Problem solving

Stakeholder management

Policy interpretation

Customer focus

Job description

About Us Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission. Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and Administrative Tribunal (VCAT), the Judicial College of Victoria, the Judicial Commission of Victoria, and Court Services Victoria (CSV) are referred to as the ‘Courts Group'. Our people enable the Courts Group to deliver on each jurisdiction's own strategic priorities while also pursuing strategic opportunities that are interconnected and deliver benefits more broadly. VCAT The Victorian Civil and Administrative Tribunal (VCAT) is a justice service that resolves a wide range of disputes for the Victorian community, including residential tenancies, planning and environment disputes, consumer and building matters, guardianship and administration, professional regulation and human rights. VCAT is committed to delivering an accessible service for all Victorians and is transforming our digital products and services to make it faster, easier, and more convenient for people to come to the tribunal.

About the Roles We're seeking experienced people leaders with exceptional communication and problem solving skills to join our highly collaborative team. You will be responsible for: leading active case management across the Division, ensuring matters progress efficiently and consistently from application to resolution overseeing and managing the lifecycle of complex cases, including triaging matters, identifying appropriate resolution pathways, and removing barriers to timely outcomes providing expert procedural and case management advice to Members, Registry staff and internal stakeholders on complex matters preparing high-quality briefings and recommendations that support effective decision-making and hearing readiness building and maintaining effective stakeholder relationships and managing competing priorities in a dynamic environment driving continuous improvement initiatives to enhance case management practices, operational efficiency and service delivery outcomes contributing to staff capability development by sharing expertise, coaching others and supporting consistent procedural practices across the Division. The positions are fixed term until 30 June 2027.

About You You will be a confident and collaborative leader with demonstrated experience managing complex work, leading people and delivering high-quality outcomes. You will bring: strong communication skills with the ability to convey complex procedural or technical information clearly, concisely and appropriately to diverse audiences proven ability to lead and support teams, fostering accountability, engagement and a positive, values-driven workplace culture highly developed critical thinking and problem-solving skills with the capacity to analyse complex issues, apply sound judgement and identify practical solutions experience interpreting legislation, policies or procedures to resolve complex matters demonstrated ability to build effective relationships with a broad range of stakeholders and navigate competing priorities to achieve positive outcomes ability to foster innovation, encourage new ideas and create an environment conducive to collaborating for solutions a strong customer and service focus, consistently delivering high-quality outcomes and maintaining a commitment to excellence.

Other information CSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce. We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply. We aim to create a workforce that reflects the community in which we live. If you require adjustments to the recruitment and selection process or require an alternative format to any of the application material, please don't hesitate to email the contact person listed in the advertisement. As part of our commitment to a safe and respectful workplace, CSV conduct pre-employment checks, including reference checks, police checks and misconduct screening. These checks are handled confidentially, with care and are a standard part of our hiring process to ensure the right fit for both candidates and Court Services Victoria.