Team Leader - Novated Administration

ORIX Australia Corporation Limited; Sydney; On-site; AUD 85,000 - 110,000; Full time

Job summary

ORIX Australia Corporation Limited is seeking an experienced Team Leader - Novated Administration to guide a high performing team of Sales Administrators and Settlement Officers in a busy novated leasing environment. You will support your team to deliver accurate, timely and high quality outcomes for customers while ensuring targets, processes and compliance are met.

You will lead, coach and develop the team, coordinate day-to-day activities, drive continuous improvement, oversee vehicle orders

Qualifications

• Experience leading a high volume administration team.
• Coaching, training and developing people.
• Customer service and problem solving.
• Passion for continuous improvement.
• Strong communication and interpersonal skills.
• Attention to detail and organisational skills.
• Ability to work confidently in a fast paced environment.
• Novated leasing experience is desirable, but not essential.

Responsibilities

• Lead, support and motivate a team of Administrators and Settlement Officers
• Coach and develop your team to achieve key performance targets
• Provide regular one on one support, team meetings, training and coaching
• Coordinate the day to day activities of the team and ensure a consistent level of service
• Support continuous improvement and look for ways to make processes more efficient
• Oversee the acceptance of vehicle orders and manual payments where required
• Prepare vehicle management contracts
• Ensure documentation and processes are completed accurately and in line with ORIX policies
• Provide support to the Head of Novated Leasing as required
• Step in to support the team during periods of leave to keep things running smoothly

Skills

Team leadership

Coaching

Customer service

Problem solving

Continuous improvement

Communication

Attention to detail

Organisational skills

Fast-paced environment

Novated leasing knowledge

Job description

We’re looking for an experienced Team Leader - Novated Administration to lead a high performing team of Sales Administrators and Settlement Officers within a busy novated leasing environment.

You’ll play a key role in supporting your team to deliver accurate, timely and high quality outcomes for customers, while ensuring key targets, processes and compliance requirements are met.

Included In What You’ll Do

• Lead, support and motivate a team of Administrators and Settlement Officers
• Coach and develop your team to achieve key performance targets
• Provide regular one on one support, team meetings, training and coaching
• Coordinate the day to day activities of the team and ensure a consistent level of service
• Support continuous improvement and look for ways to make processes more efficient
• Oversee the acceptance of vehicle orders and manual payments where required
• Prepare vehicle management contracts
• Ensure documentation and processes are completed accurately and in line with ORIX policies
• Provide support to the Head of Novated Leasing as required
• Step in to support the team during periods of leave to keep things running smoothly

Included In What You Have

• Experience leading a high volume administration team
• A strong track record of coaching, training and developing people
• Excellent customer service and problem solving skills
• A passion for continuous improvement
• Strong communication and interpersonal skills
• Excellent attention to detail and organisational skills
• The ability to work confidently in a fast paced environment
• Novated leasing experience is desirable, but not essential

We’re looking for a people focused leader who is organised, customer focused and passionate about helping their team succeed.