Team Leader: Elevate Guest Experience & Team Growth

Hospitality & Guest Experience; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Staff discounts

Salary & benefits

Study assistance

Career progression

Employee referrals

Parental leave

Purchased leave

Health discounts

Employee assistance

Merchandise discounts

Job summary

Melbourne Skydeck, part of Journey Beyond, seeks a hands-on Team Leader to inspire a frontline team and deliver exceptional guest experiences at one of Melbourne's iconic attractions. The role reports to the Operations Manager and involves coaching on the floor, removing roadblocks and maintaining connection to core values of care and teamwork.

You will lead, coach and support the team, build engagement, and foster a culture of collaboration while ensuring smooth daily operations and adherence

Qualifications

• Demonstrated experience leading a team
• Experience in tourism, attractions, hospitality or events
• Strong communication, relationship-building and stakeholder management
• Proven ability to prioritise, meet deadlines and manage competing operational demands
• Responsible Service of Alcohol
• First Aid and CPR
• Safe Food Handling (or willingness to obtain)
• Knowledge of Melbourne and its surrounds (highly regarded)

Responsibilities

• Lead, coach and support our frontline team so they feel confident, valued & equipped to succeed
• Build team engagement through regular check-ins, open communication, recognition & genuine collaboration
• Create a positive, goal-focused culture where people share ideas, solve problems together and celebrate wins
• Champion brilliant guest service, stepping in to resolve enquiries and feedback with care & professionalism
• Keep daily operations running smoothly, from troubleshooting technical issues, to fostering effective communication across departments
• Support the employee journey from recruitment & onboarding, through to development, performance conversations and recognition
• Help achieve guest experience, employee engagement, and operational targets while maintaining WHS, RSA & emergency requirements

Skills

Team leadership

Tourism/hospitality

Communication

Stakeholder management

Time management

RSA certified

First Aid/CPR certified

Food safety

Job description

Melbourne Skydeck, part of Journey Beyond, seeks a hands-on Team Leader to inspire a frontline team and deliver exceptional guest experiences at one of Melbourne's iconic attractions. The role reports to the Operations Manager and involves coaching on the floor, removing roadblocks and maintaining connection to core values of care and teamwork.

You will lead, coach and support the team, build engagement, and foster a culture of collaboration while ensuring smooth daily operations and adherence