Team Leader – Driver Training

The NRMA; Sydney; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Travel discounts on SIXT car rental,cr

Complimentary myNRMA Rewards including

Discounts on NRMA insurance products

NRMA job growth and relocation options

Job summary

NRMA seeks a Team Leader – Driver Training to lead a team of driving instructors, facilitators and trainers across NSW. You will drive safety, compliance and customer outcomes while delivering Driver Training, SD Courses and CDT programs.

You will coach, develop and manage performance, balancing leadership with hands-on involvement to stay connected to customer experiences where required.

Qualifications

• Experience leading operational, training, education, logistics or service delivery teams.
• Certificate IV in Transport and Logistics (Road Transport – Car Driving Instruction).
• Demonstrated people leadership experience with a strong focus on coaching and capability development.+5 years
• Experience managing workforce performance, utilisation, scheduling and operational delivery.
• Strong understanding of safety, compliance and risk management in a regulated environment.
• Ability to analyse performance data and translate insights into action.
• Excellent stakeholder management, communication and problem-solving skills.
• Current Class C Driver Licence with a satisfactory driving record.
• Current NSW Driving Instructor Licence.
• Current NSW Working With Children Check.

Responsibilities

• Leading, coaching and developing a team of driving instructors, facilitators and trainers.
• Supporting workforce capability, engagement and performance through coaching, ride‑alongs and development activities.
• Support coordinating day‑to‑day delivery of Driver Training, Safer Drivers Course and Corporate Driver Training programs.
• Ensuring high standards of safety, compliance, and service quality across all training activities.
• Using performance data and operational insights to drive continuous improvement operational efficiency and utilization.
• Partnering with internal stakeholders to ensure workforce resources align with customer demand and business priorities.
• This role offers a balance of leadership and operational involvement, with opportunities to remain connected to the customer experience through the delivery of training programs when required.

Skills

People leadership

Coaching

Driver training

Scheduling

Safety compliance

Data analysis

Stakeholder management

Education

Certificate IV in Transport and Logistics (Road Transport – Car Driving Instruction)

Certificate IV in Training and Assessment (TAE)

Job description

We're one of Australia's most trusted brands and proudly member owned, with our people and community at the heart of everything we do. From our legendary Roadside assistance to electric vehicle charging networks, the NRMA Group also owns and operates NRMA Parks and Resorts, SIXT car rental, My Fast Ferry & Fantasea Cruising. That's why a career with us means creating the future you want, while helping the NRMA Group to keep moving Australia forward. Together, we can make a difference.

Job Description

Lead, coach and shape the future of driver training at NRMA. At NRMA, we’re passionate about helping Australians stay safe on the road. We’re looking for an experienced people leader to join our Driver Training team as a Team Leader – Driver Training, leading a workforce of trainers and instructors delivering Driver Training, Safer Drivers Course (SDC) and support the Corporate Driver Training (CDT) programs across NSW. This is an exciting opportunity for a hands‑on leader who enjoys developing people, driving operational excellence and delivering exceptional customer outcomes, while maintaining strong safety and compliance standards.

What You’ll Do

• Leading, coaching and developing a team of driving instructors, facilitators and trainers.
• Supporting workforce capability, engagement and performance through coaching, ride‑alongs and development activities.
• Support coordinating day‑to‑day delivery of Driver Training, Safer Drivers Course and Corporate Driver Training programs.
• Ensuring high standards of safety, compliance, and service quality across all training activities.
• Using performance data and operational insights to drive continuous improvement operational efficiency and utilization.
• Partnering with internal stakeholders to ensure workforce resources align with customer demand and business priorities.
• This role offers a balance of leadership and operational involvement, with opportunities to remain connected to the customer experience through the delivery of training programs when required.

Company Vehicle

A branded NRMA vehicle will be provided and assigned to the Team Leader for business use.

Weekend Availability

• Weekend work is an essential requirement for this role. Ideally, the successful candidate will be available to work both weekend days either every weekend or every second weekend.
• We understand that flexibility is important and are happy to discuss alternative arrangements with the right candidate to ensure operational requirements are met.

What You’ll Bring

We’re looking for someone who can lead from the front and inspire high performance through collaboration, coaching and accountability.

Essential Experience

• Experience leading operational, training, education, logistics or service delivery teams.
• Certificate IV in Transport and Logistics (Road Transport – Car Driving Instruction)
• Demonstrated people leadership experience with a strong focus on coaching and capability development.+5 years
• Experience managing workforce performance, utilisation, scheduling and operational delivery.
• Strong understanding of safety, compliance and risk management in a regulated environment.
• Ability to analyse performance data and translate insights into action.
• Excellent stakeholder management, communication and problem-solving skills.
• Current Class C Driver Licence with a satisfactory driving record.
• Current NSW Driving Instructor Licence.
• Current NSW Working With Children Check.

Highly Regarded

• Certificate IV in Training and Assessment (TAE).
• Experience within driver training, transport, field operations or workplace learning environments.
• Experience supporting workforce planning, operational improvement or business transformation initiatives.
• Exposure to digital learning platforms or technology-enabled training solutions.

What's in it for you?

• Progressive flexibility, leave and well‑being benefits to balance all of life's priorities
• Travel discounts on SIXT car rental, cruises, and accommodation at our award‑winning NRMA Holiday Parks and Resorts
• Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Discounts on a range of NRMA personal insurance products including car, home & travel
• Grow, progress or relocate your career and move around the NRMA Group or different locations with us.

Know you belong

We’re for inclusion, diversity and representing the members, guests, customers and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be a part of our team.

Successful applicants will be required to complete pre‑employment checks.

Join the NRMA and grow your career with us.

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes.