Team Leader, Community Safety

City of Unley; City of Unley; On-site; AUD 115,000 - 123,000; Full time

Job summary

The City of Unley is seeking an experienced Team Leader Community Safety to lead a team delivering high-quality regulatory and compliance services, including parking enforcement, permits, nuisance and animal management. You will report to the Manager Customer Experience and Communications and ensure services meet legislative requirements.

We are looking for leaders who can drive continuous improvement, enhance customer experiences, mentor staff, and implement innovative approaches that respond

Qualifications

• Demonstrated experience leading and developing high-performing teams in a customer-focused environment.
• Experience managing compliance, regulatory or community safety functions within a complex service environment.
• Strong knowledge of relevant legislation, policy frameworks and compliance practices.
• Exceptional communication, stakeholder engagement, negotiation and conflict resolution skills.
• Proven ability to lead change, drive continuous improvement and deliver high-quality customer outcomes.

Responsibilities

• Lead a dedicated team delivering regulatory and compliance services across City of Unley, including parking enforcement, permits, local nuisance management and animal management.
• Report to the Manager Customer Experience and Communications and ensure services are delivered professionally, consistently and in accordance with legislative requirements.
• Drive service excellence, mentor and develop staff, and implement innovative approaches for evolving community needs.

Skills

Team leadership

Regulatory compliance

Legislation knowledge

Communication

Change leadership

Job description

• MOA Level 6 | Commencing at $115,426.18 to $123,134.74 per annum + 12% superannuation
• Join the City of Unley and help shape a safe, connected and customer-focused community.

About us

The City of Unley is a vibrant and dynamic local council that provides a range of valued and diverse services to the surrounding community. Based on the city fringe, less than 4 kilometres from the Adelaide CBD, we engage with our community across local business initiatives, community events, arts, environmental sustainability, community services and volunteering programs.

We are passionate leaders in many fields, and we exist to enable a better life for our community.

We are committed to creating a connected, progressive and resilient City that embraces new ideas, prioritises sustainability, and enhances quality of life.

About the role

Are you an experienced leader with a passion for community safety, compliance and customer service?

As Team Leader Community Safety, you will lead a dedicated team responsible for delivering high-quality regulatory and compliance services across the City of Unley, including parking enforcement, community safety, permits, local nuisance management and animal management functions. Reporting to the Manager Customer Experience and Communications, you will play a key role in ensuring services are delivered professionally, consistently and in accordance with legislative requirements.

This is an exciting opportunity to lead a team through continuous improvement, strengthen customer experiences and contribute to positive community outcomes. You'll have the autonomy to drive service excellence, mentor and develop staff, and implement innovative approaches that respond to the evolving needs of our community.

To succeed in this role, you will have:

• Demonstrated experience leading and developing high-performing teams in a customer-focused environment.
• Experience managing compliance, regulatory or community safety functions within a complex service environment.
• Strong knowledge of relevant legislation, policy frameworks and compliance practices.
• Exceptional communication, stakeholder engagement, negotiation and conflict resolution skills.
• Proven ability to lead change, drive continuous improvement and deliver high-quality customer outcomes.
• Experience working collaboratively across an organisation while balancing operational priorities and community expectations.

Why work with the City of Unley?

For 150 years, the City of Unley has been defined by service â to our residents, our businesses, our neighbourhoods, and to each other. Generations of employees and volunteers have been united by a commitment to serve and have contributed to making Unley a place of character, connection, resilience and pride. Building on our proud history, we have an aspiration and a plan to continue to evolve, strengthen our culture and create the conditions for every person to do their best work and make a meaningful impact each day.

We believe this is a great time to join us to shape and share in the future.

More information

This position is subject to satisfactorily meeting the following employment requirements:

• Nationally Coordinated Criminal History Check
• Working with Children Check (WWCC)
• Facet-5 Personality Profiling

Everyone Belongs at Unley

As part of our commitment to creating a diverse and inclusive workplace, this role is open to candidates seeking workplace flexibility. We invite candidates of all ages and culturally diverse backgrounds including people living with a disability and First Nations People to apply.

We are committed to making reasonable adjustments to provide a positive, barrier free recruitment process and a supportive workplace. Please refer to the Manager’s contact details above for any support you need along the way.