Team Leader Community Facilities Bookings

City of Armadale; Perth; On-site; AUD 86,000 - 100,000; Full time

Benefits offered by this job

Free gym and aquatic centre membership

Superannuation matching up to 15%

Novated lease opportunities

Flexible leave policies and extra days

Employee Assistance Program

Job summary

City of Armadale is seeking a proactive Team Leader to oversee Community Facilities Bookings. You will guide a team to ensure bookings are responsive, consistent and easy to navigate, balancing user needs with fair use of spaces.

You will shape how the service works by developing your team, refining systems, and using insights to drive better access and facility use. This role requires after-hours availability.

Qualifications

• Experience leading or coordinating a customer-focused service and supporting team performance.
• Experience in community facility bookings, venue hire, recreation or related services.
• Sound judgement managing escalated customer matters.
• Ability to review and improve systems, processes and procedures.
• Financial administration skills with fees, payments and outstanding accounts.
• Strong digital capability and relationship-building with diverse stakeholders.

Responsibilities

• Lead, coach and develop the Community Facilities Bookings team.
• Oversee facility and reserve bookings, including complex enquiries.
• Improve booking systems, processes and customer experience.
• Use booking and customer insights to improve access and facility use.
• Oversee fees, payments, outstanding accounts and budget monitoring.
• Build strong relationships across the City and with community stakeholders.

Skills

People leadership

Customer service

Facility bookings

Decision making

Financial administration

Digital capability

Stakeholder management

Job description

Team Leader Community Facilities Bookings

Team Leader Community Facilities Bookings

Permanent Full -Time Opportunity (76 Hours per fortnight)

$86,000 -$100,000 | + 12% Superannuation

Outstanding applicants may be considered for remuneration at the higher end of the range

Based in Armadale

Recreation Services | Community Services

Lead a service that connects people with our community spaces.

If you’re a people-focused leader who enjoys improving services and creating great customer experiences, this could be your next opportunity..

About the Role

As Team Leader Community Facilities Bookings, you’ll lead the team that connects our community with the City’s facilities and reserves. You’ll make sure bookings are responsive, consistent and easy to navigate, while helping customers find practical solutions that balance their needs with the fair and effective use of community spaces.

This is more than coordinating bookings. You’ll have the opportunity to shape how the service works - developing your team, improving systems and processes, using customer and booking insights to guide decisions, and helping our facilities and reserves be used to their full potential.

In this role, you will:

• Lead, coach and develop the Community Facilities Bookings team
• Oversee facility and reserve bookings, including complex enquiries
• Improve booking systems, processes and customer experience
• Use booking and customer insights to improve access and facility use
• Oversee fees, payments, outstanding accounts and budget monitoring
• Build strong relationships across the City and with community stakeholders You’ll be the person who helps the team turn a booking enquiry into a positive community experience - while building a service that is ready to grow with Armadale

As the third fastest growing local government in WA, our community is changing. Sure there is an increase in number of people who are lucky enough to live, work or play here. But beyond the numbers, we recognise that how we do things needs to keep pace with community expectations.

We have worked with our community to develop aspirational targets and need your help to make this come true.

About You

You’re a confident and practical leader who enjoys helping people, improving services and bringing out the best in a team.

You will bring:

• Experience leading or coordinating a customer-focused service and supporting team performance
• Experience in community facility bookings, venue hire, recreation, community services or a similar environment
• Sound judgement and confidence managing escalated customer matters
• A practical improvement mindset, with experience reviewing systems, processes and procedures
• Sound financial administration skills and confidence working with fees, payments and outstanding accounts
• Strong digital capability and the ability to build effective relationships with a range of stakeholders

You’ll also need a current C Class Driver’s Licence and a current National Police Certificate, or the ability to obtain one. After-hours and on-call participation is a requirement of the role.

What it is Like Working Here

We are a values led organisation guided by our belief that we:

• Care
• Are Better, Together
• Learn & Grow

Joining our team means embracing a culture where we look after ourselves, and each other. We actively listen and give and receive constructive feedback. We build and strengthen resilience, in ourselves, in our organisation, and in the community. We are mindful of our impacts and encouraged to make responsible and sustainable decisions.

Perks and Benefits

• We are set up to improve your Wellbeing - Free membership to Armadale Fitness and Aquatic Centre, offering access to gym, pool, sauna, group classes as well as a annual calendar of Wellbeing events.
• If you put in extra super, we will match it (up to a maximum of 15%) which will help secure your financial future
• Novated Lease opportunities
• Flexible leave policies and additional days off
• Employee Assistance Program for personal and professional support

The City of Armadale is committed to creating a diverse workforce. We encourage applicants from diverse backgrounds, including Indigenous people, people with disabilities, and those from different cultural backgrounds, to apply.

We are also dedicated to upholding the highest standards of child safety. In alignment with the National Principles for Child Safe Organisations, we ensure our recruitment practices include thorough background checks, training, and ongoing education for all employees and volunteers who interact with children. Our goal is to foster a safe, inclusive, and supportive environment for all children and young people in our community