Operations Coordinator

City of Armadale; Perth; On-site; AUD 118,000 - 136,000; Full time

Benefits offered by this job

Free gym membership

15% super match

Study assistance

Novated lease opportunities

Flexible leave

Employee Assistance Program

Annual leave loading 17.5%

Job summary

City of Armadale is seeking an experienced Operations Coordinator to lead AFAC’s aquatic and facility operations, ensuring safety, efficiency and a high standard of service across a fast-paced recreation environment.

Reporting to the Recreation Centre Lead, you will manage plant operations, water quality, maintenance programs, contractors and sustainability initiatives while developing a large casual workforce and championing customer experience.

Qualifications

• Leadership experience in recreation or aquatic settings.
• Knowledge of pool chemistry, filtration and water quality.
• Experience managing contractors and facility assets.
• Ability to lead teams, coach and assess performance.
• Experience in budgeting, procurement and project work.
• Commitment to safety and continuous improvement.

Responsibilities

• Lead Team Leaders and a large casual workforce to deliver safe, high‑quality services.
• Oversee aquatic and facility operations including pool supervision and water quality.
• Provide technical leadership on pool operations and safety compliance.
• Manage preventative maintenance, assets and major contracts.
• Lead projects and sustainability initiatives for the centre.
• Drive improvements to customer experience and operational efficiency.
• Utilise data to inform decisions and manage procurement tasks.
• Promote workplace health and safety and a safe environment.
• Contribute to planning, budgeting and long‑term sustainability.

Skills

Team leadership

Operations management

Water quality management

Contractor management

Budgeting & procurement

Communication & engagement

Education

Tertiary qualification in Business/Leisure/Recreation

Group 1 Pool Operators Certificate

LIWA Aquatics Accreditation

Provide First Aid Certificate

WA C-Class Driver's Licence

National Police Clearance

Job description

Up to $135,654 with 15% weekend loading + Super

Operations Coordinator

Permanent Full Time
$117,512 - $135,654 (inclusive of 15% weekend loading) + 12% Super
Based in Armadale (AFAC)

Lead. Innovate. Deliver Safe and Exceptional Community Experiences.

Armadale Fitness and Aquatic Centre (AFAC) is seeking an experienced Operations Coordinator to lead a high-performing team in a fast-paced, multi-service recreation environment.

Welcoming close to one million visits each year, AFAC has surpassed expectations, making a positive impact on our community’s health and wellbeing while continuing to challenge the industry status quo.
Our many industry awards reflect the passion and dedication we bring to everything we do. Joining AFAC means becoming part of an innovative, nationally recognised centre that is always looking for ways to improve.

About the Role

Reporting to the Recreation Centre Lead, you will lead facility and aquatic operations, helping ensure AFAC operates safely, efficiently and to a high standard.
You will oversee a broad range of responsibilities including aquatic supervision, plant operations, water quality, preventative maintenance, asset management, contractors, environmental sustainability and facility presentation.

This is an exciting opportunity for an experienced leader who is passionate about the recreation and aquatic industry, committed to learning and improvement, and ready to play a key role in AFAC’s leadership team.

What You'll Do

• Lead, support and develop Team Leaders and a large casual workforce to deliver safe, high-quality services.
• Oversee aquatic and facility operations, including pool supervision, water quality, plant and HVAC systems, and facility presentation.
• Provide technical leadership in pool operations and ensure compliance with relevant legislation, industry standards, codes of practice and Department of Health requirements.
• Manage preventative maintenance programs, facility assets and major contracts.
• Lead operational projects, facility improvements and environmental sustainability initiatives.
• Identify and implement improvements that enhance the customer experience and how the centre operates.
• Use operational, financial and customer data to support decisions and improve services.
• Champion workplace health and safety and help maintain a clean, safe and functional environment.
• Support procurement activities, including RFQs, RFTs and contract management.
• Contribute to planning, budgeting and the long-term sustainability of the centre.

About You

• Experience leading teams within a recreation, aquatic or leisure facility environment.
• Strong knowledge of aquatic operations, including pool chemistry, filtration, heating systems and water quality management.
• Experience managing contractors, maintenance programs and facility assets.
• Strong leadership, coaching and performance management skills.
• Experience in project management, budgeting and procurement.
• A commitment to excellent customer service, safety and continuous improvement.
• Strong communication, stakeholder engagement and problem-solving skills.

Essential Qualifications

• Tertiary qualification in Business, Leisure, Recreation or a related discipline (or equivalent experience).
• Group 1 Pool Operators Certificate.
• LIWA Aquatics Accreditation.
• Provide First Aid Certificate.
• Current WA C-Class Driver's Licence.
• National Police Clearance.

What it is Like Working Here

We are a values led organisation guided by our belief that we:

• Care
• Are Better, Together
• Learn & Grow

Joining our team means embracing a culture where we look after ourselves, and each other. We actively listen and give and receive constructive feedback. We build and strengthen resilience, in ourselves, in our organisation, and in the community. We are mindful of our impacts and encouraged to make responsible and sustainable decisions.

Perks and Benefits

• We are set up to improve your Wellbeing - Free membership to Armadale Fitness and Aquatic Centre, offering access to gym, pool, sauna, group classes as well as an annual calendar of Wellbeing events.
• If you put in extra super, we will match it (up to a maximum of 15%) which will help secure your financial future.
• Study Assistance where the City of Armadale supports its tenured employees to undertake a course of part-time study that will help with their own professional development
• Novated Lease opportunities
• Flexible leave policies and additional days off
• Employee Assistance Program for personal and professional support
• 17.5% Annual Leave Loading for when you take annual leave

The City of Armadale is committed to creating a diverse workforce. We encourage applicants from diverse backgrounds, including Indigenous people, people with disabilities, and those from different cultural backgrounds, to apply.
We are also dedicated to upholding the highest standards of child safety. In alignment with the National Principles for Child Safe Organisations, we ensure our recruitment practices include thorough background checks, training, and ongoing education for all employees and volunteers who interact with children. Our goal is to foster a safe, inclusive, and supportive environment for all children and young people in our community.