Team Leader Application Support

City of Casey; City of Melbourne; Hybrid; AUD 140,000 - 180,000; Full time

Benefits offered by this job

Hybrid work

Professional development

Paid caregiver leave 16 weeks

Job summary

City of Casey is seeking a Team Leader for Application Support to guide a specialist team in supporting, governing and improving enterprise applications across the council. The role will establish processes, standards and governance to deliver reliable, customer‑focused services while aligning with the organisation's strategic imperatives.

The position emphasizes building capability, maturing operations and leading teams through change, with hybrid work options and ongoing professional

Qualifications

• Experience with enterprise systems including ERP/CRM platforms.
• Proven ability to lead application support and governance teams.
• Experience documenting operational processes and service models.

Responsibilities

• Lead the Application Support function and ensure enterprise apps meet service levels.
• Develop and maintain the service catalogue and ownership models.
• Govern lifecycle management, patching, upgrades and risk management.
• Partner with IT Governance and stakeholders to strengthen oversight of applications.
• Drive continuous improvement for reliability and customer outcomes.
• Develop a high-performing, accountable team culture.

Skills

ERP systems

CRM platforms

Leadership

Stakeholder management

Governance

Education

Bachelor degree in IT/CS or related

Tools

TechnologyOne

Dynamics 365

Oracle

SAP

Job description

Job no: 497034
Work type: Limited Tenure - Full Time
Location: Bunjil Place
Categories: IT Leadership, Data and Digital, Knowledge Management, Service Delivery, Strategy and Architecture

• Monthly RDO for full-time 40-hour weeks

Why Choose City of Casey

The City of Casey is one of Victoria’s largest, fastest growing and most diverse cities. The Council plans and delivers quality services and infrastructure for the more than 400,000 residents and over 36,000 businesses who call Casey home.

Our multi-award winning, architecturally designed workplace - located in Bunjil Place in Melbourne's southeast – inspires collaboration and creativity. Bunjil Place reflects and enhances the city’s rich diversity by providing an energetic and cosmopolitan atmosphere through a lively community meeting place.

Why You’ll Love Working with Us

At the City of Casey, we know that great people deserve a great workplace. That’s why we offer an environment designed to help you thrive both professionally and personally.

• True flexibility with hybrid work, compressed hours, RDOs and the option to purchase additional leave, because life comes first.
• Our Ways of Working (OWOW) - our activity-based model allows you to work in different spaces, locations and with the latest technology.
• Family‑friendly leave options, including 16 weeks paid primary caregiver leave, to support you through life’s biggest moments.
• Ongoing professional development to help you grow your skills and advance your career.
• Private Health discounts for employees, through the access of the local government health plan.
• Enjoy our stunning, architecturally designed workspace, complete with free coffee, a community library and free parking.
• Be part of a team that truly lives its values: Dream Big, Empower Each Other, Make Our Community Proud.
• Paid Christmas Shut Down Leave
• And more https://www.casey.vic.gov.au/benefits-of-working-city-of-casey

About the Role

This is an opportunity to build something meaningful.

As Team Leader Application Support, you'll lead a specialist team responsible for supporting, improving and governing a diverse portfolio of enterprise and business applications. You'll play a key role in establishing the processes, standards and governance required to deliver reliable, customer-focused application services across the organisation.

Success in this role will come from your ability to bring structure to complexity, create clarity for your team and stakeholders, and continuously improve how services are delivered.

You'll lead a function responsible for application support, service catalogue management, lifecycle governance and operational performance. Working closely with business stakeholders, vendors and technology teams, you'll help ensure Casey's applications remain reliable, secure, supported and fit for future needs.

This role will particularly suit someone who enjoys building capability, improving operational maturity and leading teams through change.

What You’ll deliver

• Lead Casey's Application Support function, ensuring enterprise applications are supported within agreed service levels.
• Build and develop service catalogue processes, creating clear ownership, support pathways, standards and documentation.
• Establish and maintain application lifecycle governance, ensuring systems are appropriately supported, patched, upgraded and managed throughout their lifecycle.
• Partner with IT Governance and business stakeholders to strengthen oversight of business-supported applications and reduce operational risk.
• Lead continuous improvement initiatives that enhance reliability, efficiency, customer experience and service performance.
• Develop a high-performing team culture focused on accountability, collaboration and customer outcomes.
• Drive smarter ways of working through improved processes, automation and service maturity.

What You’ll Bring

We're looking for a people-focused technology leader who can see both the detail and the bigger picture:

• Experience with enterprise business systems, including ERP and/or CRM platforms such as TechnologyOne, Dynamics 365, Oracle, SAP or similar solutions.
• Relevant tertiary qualifications in Information Technology, Computer Science, Software Engineering or equivalent industry experience
• Proven experience leading application support, enterprise systems, technology operations or software support teams.
• Experience developing and documenting operational processes, service catalogues, support models and ways of working that improve consistency, reduce risk and enable scalable service delivery.
• Demonstrated success building structure and governance within complex application environments.
• Experience managing competing priorities, balancing operational demands with continuous improvement and maintaining team effectiveness during periods of high workload.
• Strong stakeholder engagement skills and the ability to influence, collaborate and build trust across technical and non-technical audiences.
• The ability to navigate ambiguity, identify priorities and lead your team to deliver outcomes in complex environments.
• Willingness to undergo pre-employment background checks including National Criminal History Check, Working with Children Check & Eligibility to Work check.

Our Commitment to Diversity & Inclusion

The City of Casey is proud to be an inclusive, child-safe, and equal opportunity employer.

We welcome applications from people of all ages, genders, cultures, backgrounds, and abilities, including those with a disability, Aboriginal and Torres Strait Islanders, LGBTIQA+ communities, multicultural communities, and refugee or migrant backgrounds.

We are committed to providing a diverse, safe, and inclusive environment where everyone can grow and succeed. We promote gender equity and actively address barriers to employment, ensuring participation without discrimination and supporting workplace adjustments.

For any reasonable adjustments or access needs during the application or interview process, please contact the Talent Team at 9709 9633 or******@casey.vic.gov.au.

We are a 2026Circle Back Initiative Employer – we commit to respond to every applicant.

Please note: Unsolicited emails or approaches from recruitment agencies will not be accepted

The City of Casey reserves the right not to make any appointments for this position.For more information about the City of Casey and to stay updated, follow us on LinkedIn.

Applications close: 18 Oct 2026 AUS Eastern Daylight Time

Applications close at 11:55pm on Sunday 18 October 2026.