Team Leader

Youturn; Tewantin; On-site; AUD 95,000 - 116,000; Full time

Benefits offered by this job

Salary packaging up to $15,900

Meal entertainment benefits

Wellness Leave: 5 days per year

Paid Parental Leave: 12 weeks

Annual Leave Loading

Job summary

Youturn is a national not-for-profit organisation providing homelessness, mental health and community services. We seek a caring Team Leader to guide our Specialist Homelessness Service, overseeing Support Workers and Case Officers in accommodation and outreach programs.

You will lead assessments, develop individualised support plans, ensure compliance and reporting, and contribute to service procedures. A driver licence and blue card are required where applicable.

Qualifications

• Cert IV in Social Housing or equivalent experience.
• Tertiary qualifications in Community Services or related field.
• Demonstrated experience in homelessness/social housing.
• Strong knowledge of client-centred case management.
• Excellent interpersonal, written, and leadership skills.

Responsibilities

• Lead and support a team delivering homelessness intervention and case management.
• Coordinate initial client assessments and oversee the development of individualised support plans.
• Ensure accurate documentation and reporting in line with funding requirements.
• Maintain service manuals and contribute to continuous improvement.
• Represent Youturn in community forums and networks.
• Participate in on-call duties as required.

Skills

Leadership

Case management

Interpersonal skills

Written communication

Education

Cert IV in Social Housing

Tertiary qualifications in Community Services

Job description

Posted: 03/09/2026

Closing Date: 02/10/2026

Salary: $105,577.00 - $105,577.00

Job Type: Full-Time Employee (FT)

Location: Tewantin QLD

Job Category: Housing & Homelessness Services (Community Services & Development)

About

Youturn is a national not-for-profit organisation with over 30 years of experience supporting vulnerable people through homelessness, mental health, and community services. We are seeking a compassionate and experienced Team Leader to join our Homelessness program and lead a dedicated team providing critical support to people experiencing homelessness.

Supporting people in their time of need, is at the heart of what we do at Youturn.

Our organisational culture is built on trusting relationships that are meaningful and inclusive.

We listen to understand, we embrace diversity, and we offer a safe space free from judgement.

You can find out more at youturn.org.au.

Job Description

Youturns Specialist Homelessness Service

provides a range of short-term, crisis and refuge accommodation and outreach, working to support singles, couples, and families over the age of 16, through their crisis housing situation as they move towards independent living.

We aim to reduce the number of people who are homeless or at risk of becoming homeless by providing supported accommodations, assertive outreach, and centre-based support.

The Opportunity

As Team Leader, you will provide operational leadership and guidance to Support Workers and Case Officers, ensuring high-quality service delivery across our Accommodation and Outreach programs. You’ll also contribute to the development of service procedures and case management frameworks.

Key Responsibilities

• Lead and support a team delivering homelessness intervention and case management.
• Coordinate initial client assessments and oversee the development of individualised support plans.
• Ensure accurate documentation and reporting in line with funding requirements.
• Maintain service manuals and contribute to continuous improvement.
• Represent Youturn in community forums and networks.
• Participate in on-call duties as required.

Desired Skills and Experience

You are a values-driven leader with a strong understanding of homelessness and housing support services. You bring empathy, professionalism, and a collaborative spirit to your work.

Essential Criteria

• Cert IV in Social Housing or equivalent experience.
• Tertiary qualifications in Community Services or related field.
• Demonstrated experience in homelessness/social housing.
• Strong knowledge of client-centred case management.
• Skilled in recognising and managing potential risks
• Excellent interpersonal, written, and leadership skills.
• Current Open Driver’s Licence and eligibility for a Blue Card.

Benefits for Youturn Team Members

• We offer a generous remuneration package with benefits designed to support your career and lifestyle goals.
• Enjoy access to generous salary packaging of up to $15,900, plus $2,650 meal entertainment benefits, to further maximise your take-home pay, offering you even greater advantages such as partial exemptions for Remote Area Benefits, Relocation Expenses and Car Parking (if eligible).
• Wellness Leave: Recharge with 5 days of paid wellness leave each year (pro-rata).
• Paid Parental Leave: Unlock 12 weeks of paid parental leave benefits after just one year of dedicated service.
• Annual Leave Loading: Receive additional pay with annual leave loading.

Other Requirements

• Successful applicants will also need to hold a ‘C’ class Open driver licence, State Working with Children Check and hold, or be eligible to apply for, a Licensed Care Suitability Check issued by the QLD Department of Child Safety, Youth Justice and Multicultural Affairs.

We Celebrate Diversity

• Please advise if you have been referred to this position by a current employee of Youturn.

Youturn encourages applications from Aboriginal and Torres Strait Islander people, the LGBTIQA+ community, people with a disability, candidates from culturally diverse backgrounds, and those with lived experience.

We are committed to ensuring a safe, inclusive and respectful recruitment process, and if we can support you with any adjustments to help you fully participate, please let us know in your application or contact us at: [e-mail].