Team Leader

The Glen Hotel Pty; Logan City; On-site; AUD 70,000 - 90,000; Full time

Job summary

BEST is seeking a proactive Team Leader to mentor Mentors on the floor and ensure high-quality care for Members. You will lead, guide, and empower staff, promoting a safe, welcoming environment where every Member is respected and supported.

Your day includes morning briefings, running campus programs, promoting independence, building trust, conducting check-ins, and on-floor coaching to demonstrate professional practice. You will also oversee daily schedules and support crisis response.

Qualifications

• Blue Card required before starting.
• NDIS Worker Screening and Police Check required.
• First Aid/CPR certificate completed.
• NDIS Worker Orientation completed.
• Current Driver's Licence and right to work in Australia.

Responsibilities

• Lead and mentor Mentors on the floor to deliver high‑quality care.
• Conduct Morning Briefings and run campus/community programs.
• Promote Members' independence through daily activities.
• Build trust and guide the group to collaborate.
• Conduct daily check-ins to boost morale and productivity.
• Work on the floor to model professional support.
• Oversee daily schedules and campus cleaning routines.
• Provide guidance on BEST processes and incident reporting.
• Safely operate BEST vehicles for transport as needed.
• Provide leadership during crises and escalate incidents appropriately.

Skills

Self-starter

Attention to detail

Fast-paced environment

Jack-of-all-trades

Compassionate

Positive team culture

Education

Blue Card

NDIS Worker Screening

QLD Police Check

First Aid/CPR

NDIS Worker Orientation

Driver's Licence

Right to work in Australia

Job description

At BEST, we do things differently to the rest of the industry, so we need someone who is truly invested in our mission. You will lead, mentor and guide your workmates fostering a collaborative team environment and support their professional development.

Your Main Quest

The Team Leader exists to support and guide Mentors on the floor so they are confident, prepared, and well-supported to deliver high-quality care to Members. The role focuses on creating a safe, welcoming, and positive environment where Members feel respected, included, and supported, and where Mentors are coached, assisted, and empowered to perform at their best

Your day-to-day tasks will include, but are not limited to:

Conducting the Morning Briefing.

Run campus and community-based programs that positively develop the Members.

Promote Member’s independence by guiding them through daily activities and not just doing it for them.

Build trust, set clear daily goals, and guide the group to collaborate.

Conduct daily check-ins with Mentors to foster positive work culture, boost team morale, and maintain productivity.

Work on the floor during shifts to show staff the correct, professional way to support members and complete daily tasks.

Ensuring programs start and finish on time according to each term's timetable.

Oversee daily campus cleaning schedules to ensure high standards while supporting the Campus Coordinator with day-to-day operational tasks.

Provide support to Mentors and provide clarity on BEST processes and systems such as Daily Recap writing, incident reporting, etc.

Safely driving BEST’s company vehicles to transport Members to and from programs, and to and from their homes or other approved pick-up and drop-off points.

Providing leadership during crises or incidents, including offering up solutions to prevent incident escalation. Uplining all incidents to the Campus Coordinator in a timely manner.

Promoting a positive image of people living with a disability in the community.

Your Skills

Prior experience and/or qualifications in the community services sector is desirable but not essential. The absolute must-haves:

Be a self-starter: We need people who will take initiative and who can problem-solve on their feet.

Exceptional attention to detail, ensuring flawless accuracy, high quality, and consistency in all work.

Ability to work in a fast-paced environment: No seriously, we’re constantly on the move whether that be on campus or at parks, shops, and more!

Be a jack-of-all-trades: Diverse backgrounds and skills are key to ensuring our Members have exposure to a wide range of experiences, so be sure to let us know of any of your weird, wacky, and wonderful areas of interest.

A compassionate personality: You must be a patient, kind, and caring person as we will not accept anything less.

Be and have fun: We want all of our staff and Members to love coming to BEST, so being someone who doesn’t take themselves too seriously is essential (singing and dancing badly is encouraged).

Belief in the BEST mission: We want our Members to actually learn the skills they need to achieve their goals, and eventually not need us anymore!

ESSENTIAL Certificate and Licenses

You will need to have obtained the following before starting this new role:

Blue Card

NDIS Worker Screening

QLD Police Check

Completed First Aid/CPR Certificate

Completed NDIS Worker Orientation

Current Driver's License

The right to work in Australia

Screening Questions

• Do you have a valid Blue Card (right to work with youth)?
• Do you have a valid Yellow Card (NDIS Worker Screening)? (copy)
• Do you have a current First Aid/CPR Certificate?
• Do you have a valid Driver's License?
• If we had to set the soundtrack for our shift together, what is your ultimate go-to song?
• Please list your degree, diploma, or certificate.
• Do you have a current national police check?
• Are all your licenses and certificates attached to your resume?