Site Lead - Officer

bestchance Child Family Care; Melbourne; On-site; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Salary packaging benefits

Staff childcare centre discounts

Paid parental leave

Flexible working arrangements

Job summary

bestchance is seeking an experienced Site Leader to drive the Children's Therapy and Family Supports Program across clinic and community settings. Lead paediatric allied health professionals and deliver evidence-based services that boost children’s participation and family outcomes.

You will coach teams, manage operations, monitor KPIs, and advance continuous improvement while ensuring regulatory compliance and strong stakeholder partnerships.

Qualifications

• Experience leading multidisciplinary Allied Health teams.
• Strong knowledge of NDIS and related service delivery frameworks.
• Experience in community, disability or education sectors is preferred.

Responsibilities

• Lead a multidisciplinary allied health team and drive service growth in clinic and community settings.
• Oversee daily operations, scheduling, and resource management.
• Monitor KPIs, provide coaching, and ensure data integrity and reporting.
• Ensure compliance with NDIS standards and organisational policies.
• Develop partnerships, pursue tenders and expand service offerings.

Skills

Leadership

Team coaching

Change management

Stakeholder engagement

Data reporting

Budgeting & planning

NDIS knowledge

Multidisciplinary collaboration

Education

Occupational Therapist

Speech Pathologist

Psychologist

Social Worker

Job description

Site Leader - Children's Therapy and Family Support Services (NDIS)

Full Time at Officer

Generous salary packaging benefits of up to $18,550 each FBT year

Discounted rates (50% off gap fee) at all bestchance childcare centres

Exciting Leadership role to drive program growth!

Are you an experienced and agile Allied Health Leader looking for an opportunity where you can make a genuine difference in the lives of children and families?

ORGANISATIONAL Context

bestchance is a respected not-for-profit organisation dedicated to creating lasting change for children, families, and communities. Guided by our vision to make a real and lasting impact, we provide paediatric Allied Health therapy across a range of settings and high-quality education, care services and family support that empowers every child to thrive. We are driven by our commitment to inclusion and equity, ensuring every child has the opportunity to grow, learn and thrive through quality education, care, therapy, and support pathways. We create safe and inspiring spaces that empower children and strengthen families.

Our Children's Therapy and Family Supports Program provides therapeutic intervention and capacity building supports to children aged 0-10 years and their families. We service families through the NDIS, Department of Education's Continuity of Support program and also provide capacity building supports to educators through the School Readiness Funding (SRF) program. Committed to best practice within the early childhood intervention space, our services are delivered based on the Key Worker model by using Transdisciplinary Practice (TDP) and Team Around the Child (TAC) approaches. We are passionate about providing a welcoming and safe environment for our children and families to thrive and learn, and have adopted family-centered and strengths-based practices.

YOUR opportunity to make a difference

You’ll lead a passionate team of Paediatric Allied Health professionals - including Occupational and Music Therapists, Speech Pathologists, Psychologists, Dietitians and Social Workers delivering in clinic and community-based therapy services to increase children’s meaningful participation in daily life.

Team coaching and capability growth, collaboration with a wide range of stakeholders and strong change management experience will be key to achieving positive outcomes for the children and families that we support.

This position provides a unique blend of Clinical and Operational leadership with a strong focus on evidence-based practice, innovative service delivery and compliance to drive growth and ensure financial sustainability. You’ll foster a culture of excellence, drive continuous improvement, and ensure services meet legislative requirements.

YOUR role and IMPACT

• Lead, coach and develop a multidisciplinary team of Allied Health professionals (up to 12 staff) to deliver exceptional services to children and families via strengths-based approaches.
• Foster a culture of accountability, respect, and collaboration, aligned with organisational values.
• Oversee day-to-day team operations, ensuring efficient scheduling, resource management.
• Monitor team performance against targets and KPIs, providing coaching and support to enable success.
• Implement and monitor systems that support service excellence, team efficiency, and continuous improvement.
• Ensure data integrity and timely reporting to support business analytics and decision making.
• Ensure compliance with NDIS practice standards, organisational policies, and legislative requirements.
• Identify and proactively manage risks affecting service delivery or team performance.
• Build and maintain positive working relationships with families, carers, community agencies, educational institutions and other stakeholders.
• Maintain positive referral pathways with internal and external stakeholders, supporting cross-functional collaboration and synergies.
• Represent the organisation at forums, networks and external stakeholder meetings to advocate for the needs of children and families and showcase bestchance programs.
• Identify opportunities to grow and diversify services within the children’s therapy space and contribute to business development initiatives including - tenders, service proposals, marketing and outreach services and fostering strong partnerships.
• Contribute to the design, implementation and refinement of continuous improvement and change initiatives.

WHO we are looking for

• Experience leading teams within a multidisciplinary Allied health environment across Community, Disability, Education or Human Services sectors.
• People-first leadership style that motivates, supports and holds teams accountable.
• Strong working knowledge of the NDIS, children’s services and service delivery frameworks.
• Proven ability to lead high-performing teams and drive achievement of KPIs and strategic goals.
• Excellent communication, coaching, conflict resolution, and interpersonal skills.
• Solutions-oriented mindset with a proactive approach to challenges and continuous improvement.
• Passionate about early intervention and family-centred practice.
• Relevant qualification, preferably Occupational Therapist, Speech Pathologist, Psychologist or Social Worker
• AHPRA registration or registration with relevant professional body.
• Current Working with Children Check (Employee - Victoria)
• NDIS workers screening check (or willing to obtain)
• Unrestricted Australian work rights
• Current Driver's licence and access to a vehicle

WHAT we offer

• Supportive and Inclusive culture - Be part of a close knit and dedicated team who are supportive, approachable and truly passionate about delivering high quality Therapy and Support services.
• Meaningful Contribution - Creating lasting change by empowering children and strengthening families and communities.
• Professional Development - Mentoring, discipline-specific learning and tailored support to grow in your leadership journey.
• Diversity and Belonging - We value all backgrounds, abilities, and identities and are committed to cultural safety.
• Flexible working arrangements - Work in an environment that supports flexible and meaningful connections and work-life balance.
• Benefits - including Paid Parental Leave program after 12 months of service and discounted rates (50% off gap fee) for staff at all bestchance childcare centres.

ADDITIONAL Information

For more information contact

Mary Beth Melton, Senior Manager ECI and Foundational Supports -

[e-mail] using the subject line: Site Leader - Children's Therapy and Family Support Services (NDIS) enquiry

READY to Join a Team That Gets It?

If you’re passionate about leading a team, delivering exceptional support, and making a meaningful impact on the lives of children and families, we’d love to hear from you!

About us:

Learn more: https://www.bestchance.org.au/

bestchance is a child safe and equal opportunity employer. We are committed to child safety and have zero tolerance of child abuse. Applicants should be aware that we carry out Working with Children, Police Records and reference checks to ensure that we are recruiting the right people

Site Lead