Teaching Support Officer

University of Melbourne; City of Melbourne; On-site; AUD 87,000 - 100,000; Full time

Benefits offered by this job

17% superannuation

Salary packaging

Health and wellbeing programs

Professional development opportunities

Discounted services

Job summary

The University of Melbourne is seeking a Teaching Support Officer in Melbourne to administer coursework programs and support teaching and learning activities. You will manage assessments, results and student support processes, and collaborate with staff in the Faculty of Fine Arts and Music.

Key duties include supporting examinations, data management and LMS-related tasks, with a focus on accuracy and timely responses to student enquiries.

Qualifications

• Hold a degree or equivalent combination of education and training.
• Demonstrate proficiency with general computing, databases and Microsoft Outlook/Word/Excel.
• Excellent organisational, multitasking and problem-solving skills.
• Strong communication and relationship-building in education environments.
• Familiarity with LMS and student data systems.

Responsibilities

• Contribute to coursework and non-award program administration, including results, teaching materials, governance, data and cohort management.
• Administer student support through special consideration and extension processes, liaising with coordinators, students and central services.
• Assist with scheduling and administering written and practical examinations and support Board of Examiners meetings.
• Respond to student enquiries via email and OneCRM, providing timely, accurate information.
• Support staff with Canvas LMS subject shells and participate in meetings for Academic Support Office and faculty.

Skills

Microsoft Outlook

Microsoft Word

Microsoft Excel

LMS proficiency

Data management

Communication

Administrative skills

Education

Degree (any)

Tools

Canvas LMS

OneCRM

Databases

Job description

Role type: Full-time (1 FTE); Fixed term until May 2027
Faculty: Fine Arts and Music
Department: Academic Support Office
Salary: $86,943 - $99,684 p.a. plus 17% super

• Central role in coursework program administration / support creative arts staff and students / varied teaching and learning activities.
• Investing in you - 17% superannuation, benefits package including salary packaging, health and wellbeing programs, discounted services, and professional development opportunities.

The University of Melbourne
We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website.

Your next career opportunity
You will play a key role in administering coursework programs and supporting teaching and learning activities. You will manage assessments, results and student support processes, particularly special consideration and extension applications. You will collaborate with staff and students in a creative arts faculty, using systems and academic data effectively.

What you will deliver:

• Contribute to coursework and non-award program administration, including results, teaching materials, governance, data and cohort management.
• Administer student support through special consideration and extension processes, liaising with coordinators, students and central services.
• Assist with scheduling and administering written and practical examinations and support Board of Examiners meetings.
• Respond to student enquiries via email and OneCRM, ensuring timely, accurate information and follow up.
• Support staff with Canvas LMS subject shells and contribute to Academic Support Office and faculty meetings.

You may be a great fit if you:

• Hold a degree or bring an equivalent combination of relevant experience, education and training.
• Demonstrate technical proficiency with general computing, databases and high-level skills in Microsoft Outlook, Word and Excel.
• Apply excellent organisational, multi-tasking, prioritisation and problem-solving skills to manage competing deadlines and workloads.
• Communicate effectively and build productive relationships within creative arts and tertiary education environments and team settings.
• Maintain strong attention to detail while working with academic data, records, policies and administrative frameworks.
• Bring experience with creative arts or university environments and familiarity with LMS and student systems.

For further information please refer to the attached PD.

What we offer you!
We offer the opportunity to be part of a vibrant community and enjoy a comprehensive range of benefits to support your success and sense of fulfilment, including:

• Build future financial security with 17% superannuation
• Supportive flexible work arrangements underpinned by our commitment to inclusion and well-being
• Career development opportunities, including access to a range of tailored programs, such as Academic Women in Leadership, and learning platforms including LinkedIn Learning
• Progressive, considerate leave provisions to empower your work-life balance and well-being, including leading parental leave, gender affirmation leave, cultural leave, and menstruation and menopause leave.
• Salary packaging and access to a range of discounted services including Bupa health insurance, and access to unique cultural and recreational benefits such as discounts for the Melbourne Theatre Company
• Health and well-being services including a leading Employee Assistance Program

For more information check out our benefits page!

Your new team - Academic Support Office
The Academic Support Office sits within the Faculty of Fine Arts and Music. The team underpins high-quality teaching and learning across the faculty's coursework programs. You will join a collaborative professional group working closely with staff and students on assessments, examinations and data. The faculty offers a vibrant creative arts environment where administrative expertise supports student experience and academic excellence.

Be Yourself
The University of Melbourne is an Equal Opportunity Employer and a child-safe organisation. The diversity of our community enriches us all, and we are committed to creating an inclusive and fair workplace where everyone is valued, respected, and empowered to succeed. We welcome applicants from all backgrounds, identities, and experiences. Discover more about Diversity and Inclusion at UniMelb.

We're committed to a barrier-free recruitment process and ongoing workplace support, providing adjustments throughout. We warmly encourage applications from people with disabilities. Learn more about how we support an accessible recruitment process.

Aboriginal and Torres Strait Islander Applicants
We aspire to be the University of choice for Indigenous Australians. Visit our Indigenous staff page to learn more about our investment and support for Aboriginal and Torres Strait Islander staff.

Indigenous applicants are encouraged to connect with our Indigenous Employment & Development team at ***********@unimelb.edu.au.

• You must have current valid work rights for Australia. Visa sponsorship is not available for this role.
• A Working with Children Check is required for all positions. If successful, we will guide you through the process and reimburse you.
• You are not required to address the Selection Criteria for this application.

• For queries related to this specific position, contact Jodie Seiuli at ************@unimelb.edu.au
• For questions related to our recruitment process email Petra Newton at **********@unimelb.edu.au
• For recruitment adjustments contact Kim Groizard on [phone] or at **********@unimelb.edu.au (subject: 'Recruitment Adjustments')

Position Description:
JR-018692 Teaching Support Officer PD.pdf
JR-018692 Teaching Support Officer PD.docx

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