Systems Support Officer - Senior

Queensland Government; City of Brisbane; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Generous leave entitlements

Salary packaging

Professional development allowances

Job summary

The Queensland Government seeks a Senior Systems Support Officer to coordinate day-to-day operational support of Medical Imaging systems across Logan, Beaudesert, Redland and Dunwich Hospitals. You will provide technical leadership, coordinate system support activities and help ensure PACS, RIS and associated applications remain reliable, fit for purpose.

You will coordinate first-line technical support, troubleshoot across integrations, and lead or deliver projects with agreed timeframes.

Qualifications

• Strong systems knowledge with leadership in operations.
• Ability to coordinate competing priorities and provide practical technical advice.
• Experience with healthcare IT systems and clinical workflows.

Responsibilities

• Coordinate first-line technical support for Medical Imaging systems (PACS/RIS).
• Troubleshoot, upgrade, and integrate PACS, RIS and associated applications.
• Lead or deliver projects with defined resources and timelines.
• Identify workflow and service delivery improvements and implement changes.
• Provide system training and liaise with clinical, technical and external stakeholders.

Skills

Troubleshooting

Analytical thinking

Leadership

Stakeholder engagement

Technical training

Job description

Your new role:As a Senior Systems Support Officer, you will coordinate the day-to-day operational support of Medical Imaging systems across Logan, Beaudesert, Redland and Dunwich Hospitals. Working within a multidisciplinary environment, you'll provide technical leadership, coordinate system support activities and help ensure PACS, RIS and associated applications remain reliable, effective and fit for purpose.Coordinate first-line technical support, troubleshooting, system integrations, upgrades and enhancements across Medical Imaging systems.Provide specialist support across PACS, RIS and associated applications, including quality assurance and system optimisation.Lead or independently deliver projects, coordinating resources, implementation activities and agreed timeframes.Identify opportunities to improve workflows, system performance and service delivery, and coordinate approved improvements.About you:You are a technically skilled and collaborative professional who can combine strong systems knowledge with operational leadership. You'll be confident coordinating competing priorities, providing practical technical advice and working with a range of clinical, technical and external stakeholders to achieve reliable outcomes.Strong troubleshooting, analytical and problem-solving skills with a focus on practical solutions.Proven ability to coordinate workloads, support staff development and provide operational leadership.Excellent written, verbal and interpersonal communication skills, including the ability to deliver systems training.Experience supporting system implementations, upgrades, integrations and continuous improvement initiatives.Check out our quick tips and application essentials!What we can offer you:We offer a family-friendly work environment that supports you in making the most of Queensland's laid-back lifestyle.We are renowned for teaching and research excellence with strong relations with Queensland's leading tertiary institutions.We want to empower you to build a long-term career, with countless opportunities to learn and grow, no matter your roleYou'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs.About us:Logan Hospital is the major health centre for one of the fastest growing areas in Queensland. We offer a range of services, including medical, rehabilitation, maternity, surgical and paediatric care.We offer our staff and students extensive support and training in most medical specialties. As a teaching hospital, we help train future health care professionals and participate in research through strong partnerships with Queensland's leading medical schools, universities, and TAFE Queensland.Our services will continue to grow as we build bigger and better facilities to support the community. By 2027, we'll have more beds and 5 more birthing suites as part of the Logan Hospital expansion.INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCEOur values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply.We are better together.This work is licensed under a Creative Commons Attribution 3.0 Australia License.