Systems Support Officer - Senior

Metro South Health; City of Brisbane; On-site; AUD 100,000 - 140,000; Full time

Job summary

Metro South Health seeks a senior Systems Support Officer to lead day-to-day support for Medical Imaging systems across Logan, Beaudesert, Redland and Dunwich Hospitals. You will provide technical leadership, coordinate system support activities and ensure PACS, RIS and related applications stay reliable and fit for purpose.

You will coordinate first-line support, troubleshoot issues, and drive ongoing improvements in workflows, system performance and service delivery with clinical and technical

Qualifications

• Strong troubleshooting, analytical and problem-solving skills with a practical approach.
• Ability to coordinate workloads and provide operational leadership.
• Excellent written, verbal and interpersonal communication, including systems training.
• Experience supporting system implementations, upgrades and integrations.

Responsibilities

• Coordinate first-line technical support and system enhancements across Medical Imaging.
• Provide specialist support across PACS, RIS and related applications.
• Lead or deliver projects, coordinating resources and timelines.
• Identify opportunities to improve workflows and system performance.

Skills

Troubleshooting

Analytical skills

Problem solving

Stakeholder coordination

Systems training

Tools

PACS

RIS

Imaging software

Job description

Lead Medical Imaging Systems Support at Logan Hospital

Lead the day-to-day support of critical Medical Imaging systems across Metro South and help drive smarter, more reliable healthcare services.

About This Role

Your new role:

As a Senior Systems Support Officer, you will coordinate the day-to-day operational support of Medical Imaging systems across Logan, Beaudesert, Redland and Dunwich Hospitals. Working within a multidisciplinary environment, you'll provide technical leadership, coordinate system support activities and help ensure PACS, RIS and associated applications remain reliable, effective and fit for purpose.

• Coordinate first-line technical support, troubleshooting, system integrations, upgrades and enhancements across Medical Imaging systems.
• Provide specialist support across PACS, RIS and associated applications, including quality assurance and system optimisation.
• Lead or independently deliver projects, coordinating resources, implementation activities and agreed timeframes.
• Identify opportunities to improve workflows, system performance and service delivery, and coordinate approved improvements.

About You

You are a technically skilled and collaborative professional who can combine strong systems knowledge with operational leadership. You'll be confident coordinating competing priorities, providing practical technical advice and working with a range of clinical, technical and external stakeholders to achieve reliable outcomes.

• Strong troubleshooting, analytical and problem-solving skills with a focus on practical solutions.
• Proven ability to coordinate workloads, support staff development and provide operational leadership.
• Excellent written, verbal and interpersonal communication skills, including the ability to deliver systems training.
• Experience supporting system implementations, upgrades, integrations and continuous improvement initiatives.

What We Can Offer You

• We offer a family-friendly work environment that supports you in making the most of Queensland's laid-back lifestyle.
• We are renowned for teaching and research excellence with strong relations with Queensland's leading tertiary institutions.
• We want to empower you to build a long-term career, with countless opportunities to learn and grow, no matter your role
• You'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs.

About Us

Logan Hospital is the major health centre for one of the fastest growing areas in Queensland. We offer a range of services, including medical, rehabilitation, maternity, surgical and paediatric care.

We offer our staff and students extensive support and training in most medical specialties. As a teaching hospital, we help train future health care professionals and participate in research through strong partnerships with Queensland's leading medical schools, universities, and TAFE Queensland.

Our services will continue to grow as we build bigger and better facilities to support the community. By 2027, we'll have more beds and 5 more birthing suites as part of the Logan Hospital expansion.

INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCE

Our values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.

We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply.

We are better together.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.