Systems Operations Engineer

Polypipe; City of Melbourne; On-site; AUD 114,000 - 170,000; Full time

Benefits offered by this job

25 days holiday

Holiday purchase scheme

Pension matched up to 8%

Genuit Sharesave scheme

Job summary

Genuit Group is seeking an experienced Systems Operations Engineer to support, optimise and evolve our core systems, platforms and cloud services. This hands‑on role focuses on maintaining high performance, minimising downtime and ensuring operational excellence across a complex IT estate.

You'll work with Service Desk, Desktop Support and project teams, own issues to resolution, ensure security and compliance, and contribute to system design and improvement.

Qualifications

• Strong experience with Microsoft Cloud environments (M365, Azure, AD).
• Experience with cloud/SaaS platforms including security, identity, email, collaboration services.
• Knowledge of on-premises infrastructure including Windows Server, VMware and storage technologies.

Responsibilities

• Provide expert support for core systems, platforms and cloud services.
• Escalation point for complex system incidents and problems, owning resolution.
• Analyse existing systems and recommend improvements to enhance performance, resilience and efficiency.
• Author and maintain high-quality technical documentation covering current and future system designs.
• Ensure systems are patched and updated in line with best practice.
• Meet SLAs for support, request fulfilment and change delivery.
• Support operational projects, owning assigned tasks and deliverables.
• Ensure systems are secure by design and compliant with organisational policies.
• Produce reports and audits to evidence effective system management.

Skills

Microsoft Cloud

Azure

Active Directory

Analytical thinker

Ownership mindset

Stakeholder communication

Continuous learning

Tools

Windows Server

VMware

Storage technologies

Job description

Closing Date for Application:

Thursday 17/09/2026

We are looking for an experienced Systems Operations Engineer to support, optimise and evolve our core systems, platforms and cloud services.

This is a hands‑on role focused on maintaining high system performance, minimising downtime and ensuring operational excellence across a complex IT estate. You’ll act as a senior technical resolver, supporting day‑to‑day operations while contributing to continuous improvement, system design and operational projects.

You’ll work closely with Service Desk, Desktop Support, project teams and third‑party suppliers, taking ownership of issues through to resolution and ensuring services are secure, resilient and well‑documented.

Key Responsibilities

• Provide expert support and optimisation for core systems, platforms and cloud services

• Act as an escalation point for complex system incidents and problems, owning issues through to resolution

• Analyse existing systems and recommend improvements to enhance performance, resilience and efficiency

• Author and maintain high‑quality technical documentation covering current and future system designs

• Ensure systems are maintained, patched and updated in line with best practice

• Meet SLAs for support, request fulfilment and change delivery

• Support operational projects, owning assigned tasks and deliverables

• Ensure systems are secure by design and compliant with organisational policies

• Produce reports and audits to evidence effective system management

About you

• Strong experience supporting Microsoft Cloud environments, including M365, Azure and Active Directory

• Experience with cloud and SaaS platforms, including security, identity, email and collaboration services

• Knowledge of on‑premises infrastructure including Windows Server, VMware and storage technologies

• Methodical, analytical and highly organised

• Comfortable working under broad direction and taking ownership of complex issues

• Strong communicator able to work effectively with technical and non‑technical stakeholders

• Proactive, adaptable and committed to continuous learning and improvement

Location:

Leeds or Doncaster

Our Benefits

• Entitled to 25 days holiday
• Holiday purchase scheme
• Pension contribution matched up to 8%
• Save as you earn Genuit Sharesave scheme

Here at the Genuit Group we recognise and develop the contribution our people make to the Group’s success and are committed to attracting talent from the widest pool. We have a role to play in making the built environment more sustainable, building a low carbon business ourselves as well as delivering sustainable solutions at scale.